Customer Service Social Media
Resume:
Mary Ann Pults
Temple, TX *6502
*****.*******@*****.***
Skills
• Ability to work affectively with multiple projects. Deadline driven.
• Advanced knowledge of Microsoft Office software.
• Proficiency in Adobe Creative Suite Software with particular emphasis on LightRoom, PhotoShop, and InDesign.
• Communication skills to assist customers in purchase decisions.
• Conflict resolution skills
• Excellent interpersonal and customer service skills.
• Manage supply inventory.
• Team motivation and goal oriented training.
• Scheduling
• Social Media management and content creation.
Education
Belton High School, Belton, TX 1986
University of Southern Colorado, Pueblo, CO, 1986-1989 majored in Chemistry GPA 3.0 University of Texas at El Paso, El Paso, TX 1990-1994 BS in Chemistry GPA 3.0 Art Institute of Austin, Austin, TX 2009-2013 BA Fine Art Photography GPA 4.0 Experience
Mary Ann Pults Photography, Temple, TX
Jan 2012- present
Owner and operator of the business. Conceptualize and conduct a variety of still photography projects. Skilled in professional portraiture, live action sports, Large and small animal portraits, small product, music and events, Commercial and editorial . Working with and creating lighting for the projects at hand. Final production of images through editing, correction and image manipulation by the use of software including Photoshop, and Lightroom. Photojournalism skills to convey a story, provide visual information. Communication with cients to ensure needs and vision is clear and then produced the product for the client. Delivered images in digital and prints formats as needed by the client. Skilled in production of small scale video content, and video editing.
Natural Pawz
Store Manager, Round Rock, TX
Jun 2018 - Jun 2019
Store Manager responsible for inventory control, managing day to day, scheduling and sales. Mentored associates to identify assets and abilities to maintain efficiency in the store. Worked closely with regional and corporate leadership in hiring and training of store associates and managers in training. Assisted regional stores with scheduling and staffing as needed to maintain business. Kept store shelves stocked and easy for customers to locate merchandise. Educate customers in pet nutrition and offering options for food, treats and enrichment. Set sales goals along side of regional leadership and develops plan to reach those goals.
Aaron Brothers Art and Framing, Austin, TX
Lead Sales and Operations- Personal Designer
Jan 2017-Present
Assist the store manager with the daily operation of the retail store. Foster a team environment with associates and framers to effectively provide excellent customer service. Develop relationships with customers as a personal designer to effectively assist in the design of custom framing packages, purchase of frames and art supplies. Set planograms, general merchandising. Perform framing duties as needed to keep deadlines. Maintain adequate inventory of framing supplies. Perform opening and closing procedures, prepare bank deposits and ensure bank deposits are made on a daily basis.
Office Depot, Round Rock, Texas
Customer Service Manager
Jul 01, 2015 –Jan 2017
Responsible for front end management of the retail store. Supervising associates to ensure the customer experience is positive. Manage associate training; ensure metrics are achieved through customer loyalty, store sales, and conversion. Oversee the copy and print department to ensure the accuracy and quality standards of print production are met. Assist the other members of the management team members with logistics and operations, ensuring inventory is moved to sales floor and top stocked appropriately. Perform daily opening and closing procedures and preparation of daily bank deposits. Ensured the daily deposits were transferred to the courier and documented properly. Copy and Print Sales Consultant
Jun 01, 2015 - Jul 01, 2015
Processing copy and print orders, sales of services, cashier, basic graphic design. Office Depot, San Antonio, Texas
Sales consultant
Nov 17, 2014 - Jun 07, 2015
Cashier, Copy and Print sales consultant, stocking. Sams studio of San Antonio Inc
Photography
Aug 05, 2013 - Jun 27, 2014
Location photographer as assigned to local and regional elementary, middle, and high schools. Set up of photography equipment, lighting, and backgrounds. Assisting other photographers with set ups, posing and documenting procedures with each school as assigned.
Great Oaks Animal Hospital, Round Rock, Texas
Veterinary Technician
Jan 05, 2009 - Jul 31, 2013
Animal care, assisting veterinarian with procedures. Animal restraint. Venepuncture, catheter placement and performing in house laboratory testing. Documentation of services, invoice generation, estimates, and payment. Client education, and customer service.
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