Customer Service Personal Trainer
Resume:
ERIC MANEY
SKILLS
• Technical troubleshooting
• Technical support
• Strong communication skills
• Safe driving practices
• Quick decision making
• Route planning expertise
• Customer service
• Time management
AWARDS
• FedEx Safety Award – Multiple
• MTS – Employee of the Month
COMMUNITY SERVICE &
VOLUNTEER WORK
POWERWORKS Fitness, Chatham, IL,
Certified Personal Trainer, Volunteer
work with youth sports acceleration
classes in addition to working part-
time as a personal trainer at the
facility.
•
Lanphier High School Athletic Dept.,
Springfield, IL, Various
responsibilities involving the school
sports programs.
•
REFERENCES
Dr. Bryan Taylor, Chatham
Chiropractic, 351 Williams Ln,
Chatham, IL, 62629, 217-***-****,
•
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
WORK HISTORY
January 2015 - Current
Professional Driver Martin Transportation Systems, Inc. (MTS), Byron Center, MI
February 2010 - December 2015
Lead Dispatcher Support Wright Tree Service, Des Moines, IA Operates a semi tractor trailer on long distance routes to General Motors plants and facilities.
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Maintains a Commercial Driver's License (CDL) and Hazardous Materials Certification.
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Complies with Department of Transportation (DOT) service and inspection regulations.
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Completes detailed driver logs in accordance with federal, state and local guidelines.
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Arrives promptly for scheduled shifts and represents the company in an appropriate manner in both appearance and personal interactions with customers and the public.
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Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
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Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
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Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
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Travels daily to work sites throughout central Illinois providing vegetation management services to assist utility (Ameren IL) companies in removing and trimming trees away from power lines. While in field would assist with any equipment such as software and hardware issues.
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Responds to natural disasters for right of way mowing, land and line tree clearance and storm restoration.
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Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
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Maintained updated and detailed records of calls in physical and electronic database.
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Tracked delivery progress to identify possible delays and provide real- time updates to customers.
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Trained new dispatchers on company protocols, contributing to a well- prepared team of professionals.
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Ensured compliance with local, state, and federal regulations related to emergency communications.
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CONTACT
Springfield, IL 62702
*********@*****.***
Dr. Joseph Williams, 1301 S Koke Mill
Rd, Springfield, IL, 217-***-****,
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January 1995 - January 2010
Road Driver FedEx Freight, Chicago, IL
Reduced response times to emergency situations, coordinating effectively with multiple agencies.
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Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
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Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
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• Operated a semi-double trailer on long-distance routes. Participated in ongoing training programs to stay up-to-date on industry regulations and best practices.
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Maintained a Commercial Driver's License (CDL) and Hazardous Materials Certification.
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Completed detailed driver logs daily in accordance with state and local guidelines.
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• Unloaded materials in accordance with FedEx guidelines. Arrived promptly for scheduled shifts and represented the company in an appropriate manner in both appearance and personal interactions with customers and the public.
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Navigated through various weather conditions and road hazards, prioritizing safety at all times.
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EDUCATION
January 1990
High School
Hillcrest High School
1990 graduate
January 1993
University of Wisconsin – Oshkosh
University of Wisconsin – Oshkosh
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