Human Resources Employee Relations
Resume:
Raquel Martinez
****************@*****.***
Professional Summary
Accomplished Manager with 18+ years' experience in Management, Leadership and 9+ years in Human Resources. Determined and passionate with excellent capabilities in building strong and successful teams and creating a positive working environment. Strong interpersonal skills and excellent problem-solving capabilities, pursuing a career with a reputable company where a strong background in this field would be highly valued.
Career Accomplishments:
• Collaborated with GM, Directors, VP, Supervisors to: o Re-define orientation, application, processes
o Worked with leadership to have a WC Process in place.
• Partnered up with Senior Management at Freshly to: o Build company policies, protocols, and processes o Start an Employee of the Month Program for EE relations
• Created Employee Relations Program "Freshly Bucks" to promote EE appreciation.
• Started and Implemented the Birthday Appreciation for the Month Program Experience
Human Resources HR Relations Bimbo Bakeries USA
Human Resources • HR Generalist • Arizona Natural Resources (Cohere Beauty) Human Resources • HR Generalist • Freshly Inc.
Human Resources • Human Resource Recruiter • Marathon Staffing Human Resources • Regional Admin/Coordinator• North American Title (Contract) Human Resources • Human Resource/Junior Recruiter • Discover Financial Services Management in Loss prevention, Investigations, HR Personnel, Cash Office, Employee Relations• Walmart Work Experience:
Bimbo Bakeries USA
7/23-Present
Human Relations Generalist
HR processes including employee relations, recruitment, training, benefits, policy administration, and compliance with company standards and legal and Union requirements.
• Serve as a trusted resource for associates and supervisors on HR-related questions, policies, and workplace issues.
• Investigate and resolve employee concerns, conflict, and disciplinary matters in accordance with company policies.
Raquel Martinez
****************@*****.***
• Promote a positive and inclusive workplace aligned with BBU values.
• Assist with hourly recruitment, interviews, selection, and onboarding of new associates.
• Coordinate new hire orientations and ensure smooth integration into the team.
• Support leadership training and hourly associate training initiatives.
• Track and maintain training records.
• Maintain HR systems, employee files, and required documentation.
• Assist with payroll, timekeeping, attendance, tracking, and leave administration.
• Ensure compliance with federal, state, and company policies, including labor laws, safety programs, and reporting requirements.
• Partner with the safety team to reinforce a culture of safety.
• Assist in implementing employee engagement initiatives, recognition programs, and retention strategies.
• Support company diversity, equity, and belonging efforts. ARIZONA
NATURAL
RESOURCES
10/21-7/23
Human Resource Generalist
Recruitment, Onboarding, orientation, job descriptions, investigations, workers comp, payroll processing. Investigated and managed the outcome of many employee claims such as sexual harassment, unethical behavior, discrimination, and major dishonesty.
• Research and recommend new sources for candidate recruiting, to include social media
• Demonstrate independent judgment and make recommendations regarding business practices
• Provided guidance, and written documentation to management and employees regarding company policies and procedures
• Lead and participate in employee disciplinary meetings, terminations, and investigations
• Created a culture of trust through leadership, development, employee relations, and respectful communications
• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; review policies and practices to maintain compliance
• Managed staffing procedures to support the recruiting strategies for Operations
• Schedule applicant interviews with hiring managers and follow up on status of interviews for tracking
• Administer LOA, UPTO, and guide leadership on all FMLA
• Innovated a pilot program focused on monitoring salary increases, and promotions
• Shadowed and interviewed employees to construct an accurate picture of the duties and skills required for each position
FRESHLY INC.
6/18 - 3/2021
Human Resources Generalist/Office Manager
Raquel Martinez
****************@*****.***
Primary accountability for multiple HR functions, including recruitment, hiring/orientation, on-boarding, employee development, job descriptions, and administration. Investigated and managed the outcome of many employee claims such as sexual harassment, unethical behavior, discrimination, and major dishonesty.
• Networked with several hiring companies to develop recruiting strategies to be able to recruit and fill many positions in production and leadership roles
• Managed recruitment efforts for all exempt and nonexempt operations personnel
• Provided guidance, and written documentation to management and employees regarding company policies and procedures
• Conducted candidates from screening, face to face interviews, and on-boarding process
• Created a culture of trust through leadership, development, employee relations, and respectful communications
• Managing policy and procedure implementation, management development, employee relations, safety, orientation, and staffing
• Managed staffing procedures to support the recruiting strategies for Operations
• Implemented and managed various HR projects, procedures and initiatives that support HR, and Operations.
• Managed HR staff to support the growth of the HR team by developing staff
• Shadowed and interviewed employees to construct an accurate picture of the duties and skills required for each position
MARATHON STAFFING
SOLUTIONS 05/17- 6/2018
HR Recruiter/Account Manager
• Assess assigned positions to develop job descriptions
• Source applicants through various methods including advertising, recruiters, job sites, career fairs • E- Verify
• Training, onboarding, offboarding
• Led a full- cycle recruitment process for various roles in the company and subsidiaries from screening to offer letters as a part of talent management
• Updated human resources policies and procedures according to company's needs NORTH AMERICAN TITLE (Temp)
SERVICES 06/16 - 01/17
Regional HR Coordinator - AZ, MN, UT, CO, IL
DISCOVER FINANCIAL (Temp) SERVICES
08/15- 06/16
JR Recruiter/ HR Administration
• Screened, interviewed, and recruited primarily nonexempt applicants for open positions
• Informed potential applicants about facilities, operations, benefits, and job or career opportunities in the organization
• Worked with the Talent Acquisitions Management and Onboarding team to fill open requisitions
• Made hiring recommendations to business; notify applicants of consideration or declination; prepare and extend job offers; conduct, review, and communicate results of applicant testing
• Collaborated with Senior Management to create HR policies and procedures
• Managed Leave of Absence programs, personnel records and handled HR Generalist workplace issues
• Revised job descriptions
Raquel Martinez
****************@*****.***
ARIZONA CENTER FOR HAND SURGERY
08/12 -10/14
Front Desk Coordinator
• Opened the clinic by making sure all forms and folders were complete for all patients so that the Doctors and Staff would be ready to run the clinic and give the patients a good patient experience
• Called insurances prior to the patient's appointments as to ensure all referrals were received on a timely manner
• Collected all fees owed at time of appointment
• Checked in and out all patients seen during the day
• Audited all fees collected and documented all monies to be turned in
• Make appointments for all patients as needed
• Responsible for making sure all forms to include referrals, claims and insurance were received and completed prior to the patient's appointments
• Handled all patient's concerns to successfully have a good patient experience outcome
• Opened and prepared all necessary forms for the Doctor's so that all patients were seen on a timely manner WAL-MART, Inc.
11/99- 5/11
Store Comanager (07/09-05/11)
• Assisted with the operation of the facility of more than 480+ Associates to include the responsibility of performance management, mentoring, hiring and terminations, evaluations, vendors, employee relations such as community events, volunteering, donations loss prevention, safety, fund raisers, networking: financial accountability and inventory management responsibilities
• HR Personnel responsibilities
• Time keeping, Profit and Loss
Assistant Manager (06/06-07/09)
• Managed and supervised 75-95 employees that included scheduling, hiring, terminations, evaluations, payroll, HR, and customer care in a company that profited more than a million dollars
• Planned and controlled capital resources for the company to maximize sales and profitability Manager (06/03-06/06)
• Supervised automotive associates to include HR, hiring, terminations, evaluations, scheduling; ordered and received necessary stock and material used for all tasks offered within the department
• Provided exceptional customer service and managed all customer inquiries effectively and efficiently • Profit and Loss reports, order and inventory, time and exceptions, labor hours Store Associate (11/99-5/11)
Skills
• Proficient in MS office and ATS like PeopleSoft, People Answers, Hireconcept, Crimcheck, Oracle, Intelex, ADP WorkForceNow, Workday
• Strong Communication skills
• Bilingual in English and Spanish (Read, Write, Speak)
• Record Management
Raquel Martinez
****************@*****.***
• Employee Engagement/Relations
• Worker's Compensation
• Recruiting
• HR Policies and Labor Laws
Bachelor’s in human resources
The University of Phoenix, Phoenix, AZ
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