Customer Service Travel Specialist

Alysa Urie

503-***-**** **********@*****.***

EDUCATION

International Air and Hospitality Academy - Vancouver, Washington 2019 – 2020

Airline/Travel Specialist Diploma

● Advanced knowledge of flight attendant terminology, protocol, responsibilities, and duties

including safety

procedures, FAA regulations, and customer service using a mock cabin

● Passenger situation role play in a 9 seat, mock cabin with working jump seat, public

announcement system,

galley, lavatory, and passenger service units

● Knowledge of domestic and international city, airport, and airline codes

● Trained to exceed industry standards of professionalism and customer service skills

● Experienced on a live Apollo reservation system building a complete PNR, modifying, dividing,

history,

FLIFO, and car reservations

● Demonstrated proficiency in airport operations including ramp operations, oversold, canceled,

delayed

flights, public address announcements, weight and balance, and cargo

● Proficiency in fare construction, domestic ticketing, special service tickets, MCOs, and excess

baggage

charges, and cost-effective itinerary planning

● Completed training in time management, taking direction, collaboration, and professional

communication

Missouri State University

2023-2024

Essentials of Hospitality Management Undergraduate Certificate

Advanced Hospitality Management Undergraduate Certification

PROFESSIONAL EXPERIENCE

Team Lead

UPS PM MCO Quantem Aviation Services - Portland, OR

July 2024 to Present

Ensures all QAS and customer safety standards are met and maintained

●Properly and safely loads and unloads freight. Including build up and break down of cargo pallets and freight containers following guidelines

●Protects freight from elements, damage, and vandalism

●Holds equipment certifications and operates equipment safely

●in charge of a crew up 20 people at a time ensuring their safety and assigning duties

●safely and efficiently running jets as small as a 757 to as big as Md 11 or air bus as well as up to 12 feeder planes

Standard Heavy Solutions Inc.

2024-07-24

Sales and Marketing Lead

● market research

● product knowledge workshops and daily briefings

● offering direct support to our customers and sales team.

● Engage fully in the company's activities and directives to master cutting-edge marketing

and communication tactics.

● supporting Account Managers in customer interactions and sales

● contributing to the launch of new campaigns and products

● meticulous management of customer data and sales records

● absorbing comprehensive product information to apply in real-world customer

interactions and marketing efforts● enhance training, coaching, and leadership skills

FedEx Grounds 2022-2024

Package Handler

● Unloading and loading packages from trucks (18 wheelers)

● Loading packages into small box trucks and vans

● Grabbing packages off of belts according to assigned numbers

● Printing labels onto packages to be sent to destination

● Sorting packages of various weights and sizes by hand

● Scanning in packages to be loaded and delivered

Airport Terminal Services

2021-2022

Crew Chief

● Leading flight operations

● Marshaling aircraft

● Load and unload baggage

● Servicing aircraft

● delegating the work between ramp agents to ensure a safe and on time departure of aircraft

● operating GSE (push back, belt loader, cargo loader, tug, gpu, air start, lav truck/ lav cart.

● ensure load sheet and loading process is done correctly as well as load papers get to the captain and gate agents in a timely manner.

● contributing to safety meetings

Quantem aviation services

2021-2021

Ramp agent

● Marshaling Aircraft

● Load and unload cargo

● Push back/towing

● Servicing aircraft

● De-icing

● Operating forklift, tug, stairs, bridges, belt loaders

● Hazzard checks

● CSP

● alteck

● Make sure planes take off in proper time

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