Customer Service Quality Control
Resume:
Adrianna Williams
Kissimmee, FL
**************@*****.***
Work Experience
Shift Lead
Wingstop-Kissimmee, FL
October 2024 to Present
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Managed daily operations, including scheduling, inventory management, and customer service
• Collaborated with cross-functional teams to develop and execute marketing campaigns
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Created and maintained budgets, monitoring expenses to meet financial targets
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
House Cleaning
T's Sparkly House Cleaning-Kissimmee, FL
March 2024 to August 2024
• Utilized various cleaning tools and equipment to efficiently clean surfaces, floors, carpets, and furniture
• Implemented effective organization systems for household items to maintain cleanliness and orderliness
• Communicated effectively with clients to address any concerns or special requests regarding their cleaning needs
• Followed established safety protocols when handling cleaning chemicals and equipment to ensure a safe working environment
• Maintained inventory of cleaning supplies and promptly restocked as needed to ensure uninterrupted service delivery
Server/Cashier
Subway-Kissimmee, FL
November 2023 to April 2024
• Prepared and assembled sandwiches according to customer specifications, ensuring accuracy and efficiency
• Maintained cleanliness and sanitation standards in food preparation areas, following health and safety regulations
• Provided exceptional customer service by greeting customers, taking orders, and answering inquiries about menu items
• Operated cash register accurately for order processing, handling payments, and providing change to customers
• Managed inventory levels of ingredients and supplies to ensure availability during peak hours
• Collaborated with team members to maintain a smooth workflow during busy periods Stocker/Cashier
SHELLS-Kissimmee, FL
June 2023 to November 2023
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies
• Maintained cleanliness and organization of the stockroom area, adhering to safety guidelines at all times
• Responded promptly to customer inquiries regarding product availability or location within the store
• Monitored expiration dates of perishable goods and rotated stock accordingly to minimize waste Private Tutor
Family-Kissimmee, FL
June 2023 to November 2023
• Provided one-on-one tutoring sessions to students in various subjects, including math, science, and English
• Monitored student progress and adjusted teaching methods accordingly to ensure comprehension
• Developed personalized lesson plans based on individual student needs and learning styles Education
High school diploma
Osceola Christan Prepatory School-Kissimmee, FL
August 2021 to May 2024
Skills
• Food Service
• Tutoring
• Merchandising
• Math
• Cashiering
• Cleaning Experience
• Retail Sales
• English
• Cash Handling
• Cooking
• Basic Math
• Kitchen Experience
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