Data Entry Customer Service

** ********* **, ********, **, ***** • *****.********@*****.*** • 412-***-****

LINDA ALISESKY

Administrative/Clerical

PROFESSIONAL SUMMARY

Administrative professional with over two decades of experience adept at enhancing business operations in dynamic, service-driven settings. Demonstrates expertise in file maintenance, project management, and customer service, while excelling in appointment scheduling and document preparation. Committed to continuous improvement and mentoring, leveraging skills in accounting and reception to optimize office efficiency and team collaboration.

EMPLOYMENT HISTORY

CONTACT CENTER SPECIALIST (REMOTE FROM HOME) Oct 2022 - Oct 2024

UPMC Pittsburgh, PA

Manage patient interactions with empathy, ensuring precise data and seamless scheduling.

Manage scheduling for family health centers sometimes accommodating up to six family members.

Address patient concerns, enhancing satisfaction and guiding through processes effectively.

Use decision-making skills to resolve issues or escalate to clinical staff as needed.

Maintain accurate patient data, updating demographics and appointments consistently.

Advocate for patients, offering guidance on scheduling and registration processes.

Manage patient interactions with precision, ensuring data accuracy and efficient scheduling while addressing concerns to enhance overall satisfaction.

Apply critical decision-making skills to triage patient concerns, determining appropriate handling or escalation to clinical staff when necessary.

Serve as a vital link between patients and clinical staff, facilitating seamless communication to ensure comprehensive care and operational flow.

SOFTWARE USED: Epic, MS Teams, MS Outlook, MS Word

SUBROGATION MAIL PROCESSOR (TEMPORARY POSITION) Sep 2021 - Jan 2022

EXL Service Healthcare

Handled and logged incoming mail for subrogation, ensuring accurate processing.

Scanned and organized mail, enhancing departmental efficiency.

Managed outgoing correspondence, maintaining precise client records.

Tracked certified mail, optimizing client-specific sorting.

Maintained and purged physical files, supporting document integrity.

Managed diverse mail processing tasks, ensuring accurate handling of checks, legal documents, and correspondence for subrogation and payment integrity departments.

PERSONAL SHOPPER Sep 2020 - Apr 2021

Prime Now LLC

•A shopper uses an Amazon-provided smart device that lists all the information pertaining to a customer order. With the device in hand the personal shopper travels about the store gathering the items in the order.

•Pack orders into brown paper bags according to food temperature: ambient, chilled, frozen

•Label bags according to temperature with an ID number

•Place individual bags into the staging area for pick-up

•Interrupt some orders to carry out other mandatory tasks such delivering orders to parking lot customer waiting area, receiving a task through the smart device to wipe down various areas of the store, shelves, smart apps, label machines, etc.

•Customer service provided by delivering bagged orders to customer parking area

TITLE CURATIVE TEAM (REMOTE FROM HOME)

Mar 2020 - Jun 2020

ServiceLink

•Facilitated day-to-day administrative duties in deadline-driven team environment tasked with clearing titles for a bank prior to company reduction in staff during COVID-19 pandemic. Assessed daily Work in Progress reports, requiring diligent review of files, transparent communications to clients on status updates, and adherence to established company standard operating procedures and service delivery standards.

•Extensive data entry and information verification for each order with impeccable timing and accuracy.

•Employed sound judgment and decision making when ordering payoffs for mortgages and clearing title commitments in accordance with state requirements and client instructions.

•Fostered collaborative relationships with internal and external partners, including cross-functional departments, supervisors, peers, and clients.

•Implemented quick resolutions to inquiries and concerns from clients, borrowers, agents, and internal staff, ensuring enhanced satisfaction from all parties.

PIANO TEACHER Sep 2001 - Jan 2020

Aunt Lala’s Piano Studio

•Oversaw all aspects of small business, including financials and accounting, sales and service, scheduling, lesson planning, and organizational correspondence to students and families. Taught piano lessons for 24+ students on a weekly basis, tailoring lessons based on individualized student learning styles and proficiency.

•Project-managed the planning and execution of an annual studio recital in collaboration with the Pittsburgh Piano Teachers Association (PPTA).

•Diligently prepared students to perform in annual recitals and participate in coveted Pennsylvania Federation of Music Clubs Festivals.

CASHIER Apr 2015 - Nov 2015

GetGo

•Delivered exceptional service to customers of convenience store chain while cashiering all fuel, kitchen, lottery, tobacco, and general merchandise.

•Ensured proper inventory control, with a key focus on tobacco product stock.

•Engaged in merchandising duties, and maintained clean and orderly store displays and coffee bar.

•Generated end-of-shift reports and closed out cash drawer for seamless transitions to next cashier.

ADMINISTRATOR & BOOKKEEPER

Feb 2013 - Aug 2015

Wesley’s Delicatessen & Catering

•Recognized as an indispensable resource for administrative and bookkeeping operations at start-up deli and catering business.

•Crafted comprehensive business plan, and filed all necessary legal documents for the business, including registering all employees with the state of Pennsylvania.

•Utilized QuickBooks Online to perform bookkeeping and collections functions.

•Devised all accounting procedures and chart of accounts to enable accurate business financials.

•Championed marketing initiatives and content creation for menus, ad flyers, and signs, among other items.

OFFICE CLERK & RECEPTIONIST Jun 2012 - Mar 2013

Shamrock Building Services, Inc.

•Served as first point of contact for prospective and current customers, vendors, and other callers as receptionist, in addition to executing daily administrative tasks for commercial cleaning company.

•Spearheaded accounts payable and receivable processes, including preparing paperwork, invoices, and payments.

•Maintained oversight of several complex filing systems and office supply inventory.

•Utilized analytical ability to track 50+ employees’ attendance records and scheduled vacation days.

EDUCATION

ACADEMIC DIPLOMA

1975

South Fayette Jr/Sr Highschool

COLLEGE COURSEWORK, MUSIC

West Virginia Wesleyan College

COLLEGE COURSEWORK, ELEMENTARY EDUCATION

West Virginia University

COLLEGE COURSEWORK, BUSINESS ADMINISTRATION

Community College of Allegheny County

SKILLS

Customer Service (Experienced), Project Management (Skillful), Office Management (Skillful), Continuous

Improvement, Bookkeeping, Document Preparation, Data Entry, Reporting, Appointment Scheduling, HIPAA awareness, Training, Mentoring, File Maintenance, Reception.

REFERENCES

Robert Wittig 412-***-****); J Scot Franklin 615-***-****); Linda J Gross 412-***-****); Carolyn Kintzing 412-***-****); Robin Terle 812-***-****).

ADDITIONAL INFORMATION

VOLUNTEER EXPERIENCE

•Pittsburgh Piano Teachers Association: Former Board Member – Recording Secretary

•Pennsylvania Federation of Music Clubs: Former Board Member – Recording Secretary, State of Pennsylvania Junior Counselor

•Crossroads United Methodist Church: Children's Musical Director, Choir Director

•Pittsburgh (Boychoir) Children's Choirs, Inc.: Volunteer Administrative Assistant & Bookkeeper

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