Customer Service Representative
Resume:
Candance Hill
Customer Service Representative - Alorica
Montgomery, AL 36117
**************@*****.***
Professional Summary
• My Work Description Collections teamlead, Customer service teamlead, bankruptcy, Debt Consolidation, Veteran Scheduler, Orthopedic and Sports Scheduler. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Appointment Scheduler
NEXA HEALTHCARE-Montgomery, AL
October 2024 to Present
Department of Veterans Scheduler
Widescope-Atlanta, GA
December 2023 to Present
Scheduling Veterans appointment for doctors visits ect... Customer Service Representative
Blue Novis-Montgomery, AL
November 2018 to Present
Teamlead for a loan company and underwriting, collecting payments and providing loans. Customer Service Rep
Parallon-Montgomery, AL
June 2022 to December 2023
Collection for Hospital Bills and proving information on insurance processing and timely filing and Medicare and Medicade
Customer Service
Optum UHC-Montgomery, AL
March 2018 to October 2018
Hospice patients medical documentation and profiling medications with RX Claims systems. Education
Master's degree in Criminal Justice
Strayer University-Georgia-Atlanta, GA
September 2022 to December 2023
High school diploma
George Washington Carver High School-Montgomery, AL January 1999 to June 2002
Skills
• Quality Assurance
• Technical support
• English
• CSR
• Leadership
• HCPCS
• Insurance Verification
• HIPAA
• CRM Software
• Quality control
• Negotiation
• Underwriting
• Management
• Windows
• Customer Service
• Typing
• Banking
• Loan Officer Experience
• Live chat
• Medical office experience
• Credit Analysis
• Cash handling
• Medical terminology
• Clerical experience
• Medical billing
• Microsoft Excel
• Customer Care
• Multi-line phone systems
• Communication skills
• Customer Support
• Zendesk
• Computer (2 years)
• Call Center
• Cashiering
• Account Management
• Basic math
• Microsoft Word
Certifications and Licenses
Property & Casualty License
Additional Information
• Computer Skills
Management
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