Customer Service Satisfaction

Shane Smith

**** ***** *** ** ******* Texas *****

*************@*****.***

Professional Summary

Detail-oriented and customer-focused professionals with extensive experience in providing exceptional support across excellent customer service. Skilled in managing complex inquiries, resolving issues efficiently, and fostering strong relationships to enhance customer satisfaction and retention.

Work experience:

Shane's Burger Online Fast Food

January 2022 – April 2025

Owner

* Established and successfully operated an online-focused fast-food business, overseeing all aspects from concept development to daily operations.

* Developed and implemented strategic business plans, marketing initiatives, and pricing structures to achieve profitability and market presence.

* Managed comprehensive financial operations including budgeting, cost control, inventory management, and vendor negotiations to maximize margins.

* Ensured consistent adherence to high food quality, safety, and hygiene standards in a fast-paced, high-volume environment.

* Implemented and managed online ordering to ensure seamless operations and customer satisfaction.

* Analyzed sales data and customer feedback to drive continuous improvement in menu offerings and service efficiency.

BOJ RESTAURANT/CABARET

March 2019 – July 2021

Restaurant manager

* Manage both front-of-house and back-of-house to ensure smooth service.

* Staff management: Recruit, train, schedule, and supervise employees, fostering a positive work environment.

* Customer satisfaction: Ensure high-quality food and service, and expertly handle guest inquiries and complaints.

* control costs, track sales, and handle inventory and ordering.

Novolex Duro Bag

September 2017 – December 2018

Packer

* Efficiently and accurately packed a high volume of products according to company standards and specific order requirements.

* Inspected products for quality and ensured proper labeling and documentation for shipment.

* Operated light machinery and utilized various packing tools.

* Maintained a clean, organized, and safe work environment, adhering to all safety protocols.

* Collaborated effectively with team members to meet daily production targets and deadlines.

Customer Service Representative, July 2016 May 2017

Amazon – Elizabeth NJ

Received callers providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner

Listened to customers’ request, referred to alphabetical or geographical directories to answer questions and provide telephone information

Documented all information into the system in real time, reviewed complaints, petitions, and appeals that have been filed to determine issues involved or basis for relief

Employed various techniques to improve customer retention and tracked key performance metrics

Partnered with all levels of management and cross-departmental staff to develop and implement staffing plans

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Skills:

Verbal and written communication

Records scanning

Multitasking and prioritization

Efficient and detail-oriented

Call volume and quality metrics

Fluent in French and English

Microsoft, excel, PowerPoint

Understanding customer needs

CRM software

Issue and complaint resolution

Data Entry and maintenance

Upbeat and positive personality

Epic EHR, Athena care,

Education:

Alfred Saker, Douala-Cameroon, High School Diploma: 2008

Certification in Progress: Surgical Technologist & Sterile Processing Technician

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