Sales Agent Administrative Support

CURRICULUM VITAE OF MICHELLE FRANCIS

PERSONAL DETAILS:

Name: Michelle Francis

Date of Birth: 06 February 1975

Gender: Female

Marital Status: Single

Nationality: South African

Drivers Licence: code EB

Contact No: 063*******

Email: ********.********@*****.***

EDUCATIONAL QUALIFICATION :

Daleview Secondary School Matric (1992)

Diploma in Computers and Administration (Natal Computer College) 1995

Certificate in Shipping (UNISA) 2002

Diploma in Criminal Justice and Forensics Auditing (Rand Afrikaans University) 2003

Skill and Proficiencies:

Proficient in all MS Office Application and Internet

Administrative Support and Office Management

Multitasking

Teamwork and collaboration

Leadership

Hardworking and determined

Shows initiative

Ability to work under pressure

Good communication skills (verbal and written)

Attention to detail

Systems used in Shipping

Sars EDI system

Compu –clearing

Cargo wise

EMPLOYMENT HISTORY:

Ignition contact center

Date of employment March 2025 – July 2025

TPG Sales Agent USA

Inbound Sales agent

Customer calls in and makes a booking

Call Centre International CCI

Date of Employment: February 2021 to December 2024

Customer Service Advisor:

Responsibilities:

Investigating and solving customer’s problems.

Helping Customers with queries /complaints

Taking down orders

Communicating with customers over the phone and via emails

Real Time Analyst:

Work closely with operations, to help monitor incoming volumes in Queues, report daily attendances. Ensuring optimum service levels are achieved to deliver consistent performance. To monitor and evaluate call centre agents in real time and what they are scheduled to do.

EMPLOYMENT HISTORY:

CSI International September 2020 to December 2020

Responsibilities

Prepare and submit accurate import and export entries, ensuring full compliance with SARS and customs regulations.

Manage cross-border clearances and oversee bonded cargo processes in line with customs requirements.

Coordinate and attend inspections by Customs and SAPS, NRCS

Addressing any queries or documentation issues promptly.

Liaise effectively with service providers including freight forwarders, transporters, shipping lines, and port authorities to ensure smooth logistics operations. Process and reconcile harbour revenue and port charges, ensuring accurate documentation and timely payments. Maintain up-to-date records and ensure all customs-related documents are filed correctly for compliance and audit purposes.Identify potential new clients to support business growth initiatives Maintain strong, positive relationships with service providers to facilitate efficient operations and communication

Zikhethele Terminal Services: Export Clerk (April 2018 to September 2020)

Responsibilities:

Verify out consignment and export intake documents against physical shipments received to ensure accuracy and prevent discrepancies.

Compile, capture, and systematically file all relevant paperwork, maintaining complete and organized records.

Collaborate with operational teams to promptly resolve any discrepancies between documentation and shipments, minimizing export delays.

Merlion Freight September 2016 - December 2017

Responsibilities:

Frame import and export entries accurately, including handling bonded cargo and cross-border clearances.

Coordinate and manage Customs and SAPS examinations to ensure smooth cargo inspections and compliance.

Liaise effectively with all service providers, including freight forwarders, transporters, shipping lines, and operational departments.

Apply INCOTERMS correctly to determine responsibilities, costs, and risks in international trade transactions.

Classify goods using appropriate tariff codes and perform tariff calculations for accurate duty and VAT assessment.

Receive and verify files containing shipping documents and clearance instructions, ensuring completeness and accuracy.

Communicate regularly with shipping lines and operational teams to track cargo arrivals and updates.

Ensure the correct tariff codes are applied when processing SARS customs documentation to prevent compliance issues.

Manage bookings for customs inspections, coordinating schedules between SARS, SAPS, and internal teams.

Maintain full compliance with company policies, SARS regulations, and other relevant government requirements. Respond promptly and professionally to queries from customers, SARS officials, and other government agencies. Identify and assist in pursuing potential new clients to support business growth.

Maintain positive working relationships with all service providers to ensure efficient operational workflows.

SARS CUSTOMS AND EXCISE Customs Inspector (February 1997 to April 2016)

Responsibilities:

Conduct physical inspections of imported containers in accordance with SAD customs declarations.

Verify imported commodities against commercial invoices to ensure accuracy and compliance.

Check and confirm correct use of tariff headings and classification codes for customs processing.

Perform rate of exchange valuation to ensure proper customs duty and VAT calculation.

Manage rummerages of vessels, ensuring proper cargo handling and documentation.

Oversee premises searches as part of Customs inspections to comply with security protocols.

Handle shipping documentation and related logistics for imported goods.

Checking of acquittals documentation with the proper border stamps capturing on EDI acquittal system and retuning it back to the clearing agents.

Accepting of manifests for both imports and exports capturing and filing

Prepare and submit refund claims related to customs duties or taxes where applicable

Review import entries to verify accurate calculation of duties and VAT, ensuring the correct tariff headings are applied to facilitate timely customs clearance and release of documentation.

Manually data capturing of all import and export documentation such as DP, Wh, XE,ZE,VOC and Refunds

OUTSPAN INTERNATIONAL:

DATA CAPTURER (April 1996 to October1996)

Sorted and organized paperwork to streamline data entry and administrative processing.

Accurately typed and captured data into internal systems, ensuring information was recorded with high attention to detail.

Served as a Tally Clerk, counting and recording stock or cargo items during receiving and dispatch processes.

Maintained orderly filing systems for both physical and electronic records to support operational efficiency. Ensured timely and accurate data input

Dr P.B SHAH RECEPTIONIST AND ADMINISTRATION (September 1994 to December 1995)

Responsibilities

Greeting and seating of patients

Answering the telephone

Sorting out patient files

Filing

Dispensing medication

References:

Daniel Govender: 060*******

Jay Govender 065*******

Cookie Basheer 072*******

Caleb Muthan 067*******

Clive Naidoo: 062*******

Litha Thutshana 071*******

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