Customer Service Inventory Management

Profile

Skilled, highly experienced, customer-focused, and results-driven sales professional with over 25 years of expertise in driving revenue growth, building lasting relationships, and exceeding sales targets in various industries, with a track record of delivering high-quality work. Eager to apply extensive sales knowledge, experience, skills, and capabilities to enhance team success and contribute significant value to operations. Known for being dependable and ensuring successful project completion.

Skills / Abilities

Sales Strategy Development

Negotiation and Closing

Excellent Customer Service

Conflict Resolution and Problem Solving

Active Listening and Empathy

Time Management

Relationship Management

Product Knowledge and Recommendations

Relevant Professional Experience

Go Mini’s Portable Storage Manager

Mike’s Moving and Storage, Tallahassee, FL 2020 - Current

Responsibilities:

Supervise daily operations of storage container deliveries and pickups, ensuring timely and efficient service to customers.

Manage scheduling and routing of deliveries, optimizing routes to maximize efficiency and minimize costs.

Address customer inquiries and concerns, providing high-quality service and maintaining strong customer relationships.

Coordinate inventory management of storage containers, ensuring cleanliness, proper maintenance, and availability.

Assist in sales efforts by providing information to potential customers and supporting the conversion of inquiries into sales.

Maintain accurate records of transactions, schedules, and customer interactions to ensure operational transparency and efficiency.

Work closely with other departments to improve customer satisfaction, reduce delivery time, and streamline operations.

Accomplishments:

Recovered over $40,000 by locating old, missing, or stolen storage units and recovering currently owed and past-due fees from current and previous customers.

Ensure a consistently high rental rate, always maintaining a 90% rental occupancy.

CEO

Lil’Man Entertainment 2016 - Current

Responsibilities:

Represent my brand at events, trade shows, and in-store promotions to increase brand awareness and customer engagement.

Engage with potential customers through direct interactions, offering product samples, demonstrations, and promotional materials.

Develop and maintain relationships with key stakeholders, including customers, vendors, and event coordinators.

Manage event logistics, including setup, breakdown, and coordinating the placement of promotional displays.

Book and coordinate entertainment for events, ensuring the selection of suitable acts and performances to enhance brand presence.

Work with vendors and performers to arrange schedules, contracts, and technical requirements for entertainment.

Sales and Finance

Various Car Dealerships, Tallahassee, FL 1999 - 2024

Responsibilities:

Successfully sold vehicles across several dealerships, consistently meeting and exceeding sales targets throughout a 25-year career in automotive sales.

Built and maintained strong customer relationships, fostering repeat business and generating numerous referrals through exceptional service and follow-up.

Demonstrated expertise in vehicle features, specifications, and financing options, assisting customers in selecting the right car to meet their needs.

Managed the full sales process from greeting and engaging customers to completing all necessary paperwork, including financing and trade-ins.

Conducted vehicle walk-arounds and test drives, providing detailed demonstrations of features and benefits to ensure customers made informed purchasing decisions.

Negotiated prices, trade-ins, and financing options, closing deals and maximizing dealership profitability.

Worked closely with banks and the finance team to ensure smooth transactions, timely paperwork, and customer satisfaction.

Stayed informed of market trends, competitor offerings, and dealership inventory to adapt strategies and remain competitive.

Managed inventory and showroom displays, ensuring proper vehicle presentation and availability.

Recognized for consistently delivering outstanding customer service, contributing to high customer satisfaction ratings and retention.

Accomplishments:

Recognized as a top performer, consistently ranking among the highest in sales and customer satisfaction.

Achieved membership in the prestigious Eagles Club, an exclusive recognition awarded to top performers who consistently average at least 20 units sold per month.

Education

Occupational Safety and Health Administration (OSHA) Re-Certified, 2025

Certified Forklift Driver, 2008

High School Diploma

Liberty County High School Bristol, FL Graduated: 1988

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