It Support Specialist
Resume:
Stuart, FL
St Lucie West, FL
Port Saint Lucie, FL
JOEL LEON
Summary
IT Support Specialist with extensive experience in hardware and software troubleshooting, system deployment, and network administration across Windows, Mac, and mobile platforms. Proven ability to deliver end-user support, conduct technical training, and manage IT projects from initiation through resolution. Skilled in optimizing workflows, maintaining accurate asset inventories, and advising on cost-effective technology solutions that align with organizational and client requirements. Skills
Computer hardware repair
Software troubleshooting
System imaging & setup
Network configuration
Customer service
POS system setup
Remote desktop support
CRM data entry & management
Cisco phone testing
Training & mentoring
Inventory management
System upgrades & maintenance
Experience
IT Service Desk Technician / Lifecycle Deployment
Beacon Hill
Deployed, imaged, and configured desktop computers with appropriate drivers and business-critical applications, ensuring smooth onboarding and minimal downtime for new users. Offered comprehensive on-site and remote support for hardware, software, and network systems, reducing resolution times and ensuring business continuity. Installed and set up new employee workstations, peripherals, and office equipment, enabling rapid integration into daily operations.
Monitored, tracked, and maintained spare parts and IT equipment inventory to ensure resource availability and prevent workflow disruptions.
Diagnosed and resolved complex technical issues through advanced troubleshooting methods (e.g., ping tests, configuration checks), enhancing system reliability and performance. Inventory Specialist
Robert Half
Managed merchandise and inventory operations, ensuring accurate stock levels and preventing shortages that could impact business performance.
Monitored and tracked inventory to minimize overstocking, optimize turnover, and improve storage efficiency.
Partnered with purchasing and supply chain teams to align inventory levels with demand forecasts, supporting sales growth and customer satisfaction. Computer Repair Technician
Revelation Technologies, Inc.
Diagnosed, troubleshot, and repaired computer hardware and software issues, restoring functionality and minimizing user downtime.
Performed system upgrades, software installations, and routine maintenance to enhance device performance and extend equipment lifespan.
Delivered both in-person and remote technical support, ensuring timely issue resolution and improving end-user satisfaction.
IT Support Specialist
Port Saint Lucie FL 1-772-***-**** ************@*****.*** 06/2020 to 12/2021
Port Saint Lucie, FL
06/2018 to 07/2021
Port Saint Lucie, FL
11/2019 to 01/2020
Port Saint Lucie, FL
01/2018
01/2016
NCR Voyix Retail, Essintial, L & P Services, Resource Solutions Group, HelloTech, Strategic Systems, Barrister Global, and others
Offered comprehensive on-site and remote IT support, including PC deployment, data migration, and POS system staging, to ensure uninterrupted business operations. Troubleshot and resolved technical issues related to Windows, macOS, networks, and peripheral devices, improving system reliability and minimizing downtime. Conducted remote desktop support, printer configuration, and Cisco phone line testing to streamline workflows and maintain communication efficiency.
Delivered end-user training and technical guidance, enhancing staff proficiency and reducing the frequency of recurring support requests.
Cell Phone Repair Technician
iFixAndRepair
Diagnosed and repaired a wide range of electronic devices, including smartphones, tablets, laptops, and desktops, ensuring full functionality and extending product lifespan. Delivered comprehensive front-line technical support and troubleshooting services, resolving hardware and software issues efficiently to minimize downtime. Provided exceptional customer service by addressing client concerns, explaining technical solutions in clear terms, and improving overall customer satisfaction. IT Assistant & Peer Mentor
employU, Inc.
Provided technical support to office staff and clients with special needs, ensuring system accessibility, smooth operations, and uninterrupted productivity. Conducted training sessions to teach basic technology skills and mentored students and young adults, enhancing digital literacy, independence, and user confidence. Managed data entry and system updates in custom CRM platforms, maintaining accurate records, improving data quality, and supporting informed decision-making. Target Tech Associate
Target
Rendered customer support within the electronics department, assessing customer needs and recommending appropriate technology products to align with requirements and enhance overall purchase satisfaction.
Education and Training
Certified Peer Mentor
EDX Linux Certification
Additional Information - Bilingual
English
Spanish
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