Business Development Specialist

ROBB G. HARDY, JR.

Remote/ Bellevue, WA 720-***-**** *********@*****.*** Robb G Hardy

Summary

Accomplished, innovative Account Manager/ Business Development Manager who thrives on grasping market share and verse in building strategic relationships by establishing, cultivating and maintaining strong customer rapport. Arrive on scene with a successful track record by devising and executing targeted sales/marketing strategies that drive revenue growth for technology, software and services organizations across various. Business Verticals sold into include Energy, Government, Financial, Education, and Healthcare. IT Storage, Computing Products, Software & Services Key Skills

● Account Management/ Customer Success

● Cloud computing and migration strategies

● Cybersecurity and risk management

● Project management and strategic planning

● Contract Negotiations

● Space Planning/ Facilities Management

● Data analytics and reporting

● Training and end-user support

● Sales/business development

● Compliance and regulatory knowledge

● Business process improvement

● Field Sales/ Direct Sales/ Inside Sales

Experience

IT Consultant /Sales/ Owner, RGH Consultation Srvcs, Denver CO 5/2005 -Present

● IT Consultant working with clientele on their IT tech refreshes, PIP efforts, and other pertinent IT Services

● Assisting clients on software upgrades, scrubs, training

● Tasked with developing new accounts or expanding existing client base within a given territory/ region while building strong client relationships to ensure a great customer experience.

● Space Planning/ Facilities Management

Hunter Sales/IT Innovation Strategist, Flexential, Aurora CO 11/2024 to 4/2025

● Account Executive acting as a strategic advisor for high-value accounts, maintaining a 90% client retention rate, and increasing upsell revenue by 35% YoY by aligning Flexential's full technology portfolio (cloud migration, Colocation and other IT Services) with evolving customer needs, market trends, and digital transformation goals. Manager of Lead Development Representatives, Flexential, Aurora CO 04/2023 to 11/2024

● LDR Manager providing direction support and coaching to a high-performing BDR team who consistently exceed monthly, quarterly, and annual pipeline targets for four consecutive years, contributing to a 40% year-over-year increase in qualified opportunities and a 25% boost in SQL-to-close conversion rates.

● Developed and implemented performance improvement plans through weekly 1:1s, pipeline analysis, and targeted coaching, resulting in a 35% increase in rep productivity, and a 20% reduction in ramp-up time for new hires within the first year. Lead Development Representative, Flexential, Aurora CO 04/2021 to 04/2023

● LDR who contributed to a team reaching 100%+ quota attainment for three consecutive years, generating over $12M in influenced pipeline by introducing and qualifying large enterprise accounts for strategic colocation, cloud migration, and managed IT services opportunities.

● Developing new accounts/ expanded existing client base within a given territory/ region while building strong client relationships to ensure a great customer experience, we xecuted 200+ outbound touchpoints weekly—including cold calls, email sequences, LinkedIn outreach, and event follow-ups—driving a 35% increase in marketing-qualified leads (MQLs), and consistently ranking in the top 5% of the LDR team. Help Desk/IT Generalist Enquire Solutions (Align), Greenwood Village CO 05/2018 to 04/2021

● Help Desk Technician delivering Tier 1 IT support to over 150 non-technical internal users, resolving CRM and Marketing Automation Platform (MAP) issues with a 98% first-touch resolution rate, reducing average ticket resolution time by 30%, and improving user satisfaction scores by 25%.

● Collaborated across Software Development, Sales, Marketing, and Contact Center teams to troubleshoot and resolve technical issues using Power BI, MySQL, and Postman—supporting over 50 successful software integrations and contributing to a 20% increase in operational efficiency.

Sales Account Manager, Total Office Solutions, Colorado Springs CO 10/2016 to 05/2018

● Via the sale of office supplies, facility equipment, safety gear, and paper distribution to over 30 clients, Account Executive delivering increased sales by 18% in one fiscal year through tailored solutions and product bundling.achieved 100%+ of sales quota, driving $400K in revenue by securing new business and expanding relationships within the Denver and Colorado Springs regions, contributing to a 15% growth in the customer base and a 25% increase in sales from existing clients.

● Consulted with over 50 nationwide clients to assess IT infrastructure and recommend solutions for system upgrades, including PCs, servers, storage (both on-site and cloud), and software migrations—leading to a 30% improvement in client operational efficiency and a 20% increase in system uptime.

IT Sub-Component Sales Account Manager, Arrow Electronics (Verical), Englewood CO 01/2015 to 10/2016

● Having developed and expanded new logo metrics, Account Manager who exceeded the individual sales quota by 120% within a 10-month tenure, and contributed to the team achieving 200% of the collective quota—generating over $1.8M in net-new revenue through strategic account development and high-volume component sales.

● Successfully managed and supported assigned territory client base to increase sales, handle account planning/forecasting. while strengthening corporate alignment with key national and international accounts by positioning Arrow as a preferred supplier, leading to a 25% YoY increase in global sales volume, and enhancing long-term strategic partnerships across the enterprise IT ecosystem. Strategic Supply Sales Account Manager, Faison OPC, Aurora CO 06/2013 to 01/2015

● As Sales Manager of a nationwide account base as the primary Minority-Owned Business (MBE) liaison, leveraging consultative, multi-vendor solution selling to deliver tailored IT infrastructure, modular furniture, and facilities supply packages—achieving a 95% client retention rate and over $4.5M in recurring annual revenue, securing multiple 3–5 year national client contracts valued at $1M each in 2013, driving a 20% YoY.

● Recovered and expanded major accounts through hands-on management and strategic intervention, resulting in a 60% year-over-year increase in relationship-based revenue, and positioning Faison as a go-to preferred partner across several enterprise procurement networks. Supply Sales Account Manager, Faison OPC, Aurora CO 06/2012 to 06/2013

● Proficient AM increased new account base by 15% year-over-year within the Greater Denver Metro area and nationwide, utilizing 45+ distribution centers to support scalable fulfillment and improve customer response time by 30%.

● Developed and deepened business relationships with over 50 key accounts, expanding IT server, software, and storage sales across existing clients—resulting in a 28% increase in territory revenue and strengthening Faison's position as a strategic supplier of integrated office and IT solutions, reaching over $100K in new supply and modular furniture contracts by leveraging national vendor relationships and aligning tailored solutions with client operational needs—driving procurement efficiency and increasing average order size by 22%. Data Storage Sales Account Manager, Petra Industries, Oklahoma City OK 06/2009 to 06/2012

● As Data Storage AM, I consistently achieved and exceeded 100% of sales quota, earning a place in the $2M Sales Club (2012), and recognized as Sales Employee of the Month in both 2011 and 2012 for outstanding performance in B2B, B2C, and channel retail sales, promoting and selling a wide range of IT technology, audio-visual equipment, Hi-Fi systems, and security peripherals nationwide—driving over $3.5 million in cumulative revenue and increasing customer retention by 30% through solution-focused sales strategies.

● Played a key role in expanding market share within assigned territories by supporting pricing strategy, proposal drafting, and client negotiation, contributing to a 20% YoY regional sales increase and directly influencing department-wide quota attainment Driving Clinic Sales Account Manager, MasterDrive, Denver CO 05/2007 to 06/2009

● As Driving Sales AM, I worked diligently to exceed 100% of the sales quota, earning the Driving Force Award (2009) and Excellent Customer Service Awards (2008 and 2009), contributing to a 30% year-over-year increase in corporate program enrollments, delivering 50+ on-site seminars and training sessions annually for fleet and corporate clients, equipping over 1,200 drivers with advanced control techniques—including dynamic driving, crisis braking, and hazard response—resulting in a 40% reduction in reported on-the-job driving incidents

● Managed and expanded a portfolio of retail and corporate accounts across the Greater Denver Metro area, generating over $750K in new business and increasing corporate lead conversion by 25% through strategic outreach and personalized follow-ups. Enterprise Data Storage Account Manager, Plasmon, Broomfield CO 08/2005 to 06/2007

● Facilitating the data storage account manager role, I achieved 100%+ of sales quota, earning Top Quarterly Sales honors in both 2006 and 2007, and contributing over $2.2M in revenue through global sales of UDO data storage hardware, software, and services across public and private sectors, providing end-to-end technical consultation to enterprise clients, integration teams, and channel partners—delivering over 100 custom solutions for backup, disaster recovery, and virtual storage architecture, improving client data resiliency by 45% on average.

● Built and sustained long-term business relationships that drove a 30% year-over-year increase in recurring contract value, positioning Alliant as a preferred provider for scalable archival storage solutions in industries with strict compliance, and long-term data retention needs.

Enterprise Data Storage Account Manager, Hewlett Packard, Colo Springs CO 03/2005 to 08/2005

● As Enterprise Storage Team Lead, I led and managed high-value, consultative relationships with C-suite executives across enterprise and public sector clients, resulting in a 35% increase in storage solutions revenue, and securing over $5M in new business by aligning HP's data storage portfolio with evolving client security strategies, driving enterprise account expansion by identifying and closing new opportunities within existing clients, boosting cross-sell rates by 40% through tailored proposals that integrated HP's secure data storage, backup, and compliance-driven infrastructure services.

● Implemented a structured change management and governance framework across multi-million-dollar accounts, reducing scope creep incidents by 60%, ensuring full contractual compliance, and improving client satisfaction scores by 25% year over year through consistent innovation and cost-saving initiatives.

DOD IT Sales Account Manager/ Team Lead, Hewlett Packard, Colo Springs CO 06/2000 to 03/2005

● As working Team Lead and individual contributor, I was awarded Salesperson of the Year in 2003 - 2005 having generated team goal of

$227M in annual sales through comprehensive IT solution selling—including PCs, servers, software, and data storage systems—across enterprise and government sectors.

● Served as Account Manager and Team Lead for a five-member inside sales team supporting the U.S. Navy and Marine Corps, securing multi-year contracts, and growing defense sector revenue by 45% through strategic relationship-building and tailored IT infrastructure proposals, directing territory management, sales forecasting, and partner alignment efforts; streamlined account qualification and proposal delivery processes, resulting in a 30% improvement in sales cycle efficiency, and a 20% increase in team quota attainment year over year. NAPSE (NA Pre-Sales Technical Support), Compaq Computer, Littleton MA 01/1998 to 06/2000

● Collaborated closely with pre-sales engineers, sales management, and field reps to streamline technical consultations, resolving over 1,200 customer inquiries and achieving Best in Call Volume status for three consecutive quarters, with a 98% satisfaction rating.

● Supported both simple and complex purchase decisions across enterprise and SMB accounts, accelerating deal velocity by 20%, and helping drive over $12M in influenced sales prior to internal promotion to HP Federal Sales and relocation to Colorado, delivering high-impact pre-sales technical support for PC, server, software, and data storage upgrades, contributing to a 25% increase in customer conversion rates, and receiving multiple Customer Service Excellence Awards and Best in Client Transition recognition. Education

Colorado Technical University, MSIT, Information Technology/Security University of Phoenix, BSIT, Information Technology/ Infrastructure

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