Customer Service Data Entry
Resume:
Denisa Hood
Experienced and licensed Customer Service and Insurance
Representative with over 7 years of successin high-volume call
center environments. Proven track record of delivering exceptional
service inthe healthcare insurance and scheduling industries, including
benefits navigation, policy support, andclaims assistance. Skilled
in resolving customer inquiries quickly and accurately, with a
commitment toprofessionalism and client satisfaction. Seeking a
full-time remote position (Monday-Friday) where cancontinue to
contribute my customer-focused skillsAuthorized to work in the US for
any employer
Employment History
Medical Scheduler at The Swift Institute, Reno
Schedule Medical Appointments, Data Entry, Insurance Verification,
Inbound/Outbound Calls.
Insurance Service Agent at CSAA
* Assisted insureds with adding/removing vehicle/drivers on their
policies* Answered questions related to coverage of homeowner and
auto policies* Quoted customers and upselling of products/services
Customer Care Representative II at Blue Cross Blue Shield of
Nevada Federal Employee Program, Federal
* Assisted members and providers in a call center setting for the
Federal Employee Program* Answered questions from members and
providers in regard to benefits and eligibility* Assisted with claim status
which consisted of looking up ICD 10 and CPT Codes* Faxed/Emailed
Explanation Of Benefits Summaries, Statement of eligibility letters, and
TemporaryHealth Cards to Members.
Education
High school diploma
Details
Skills
Customer Service
Call Centers
Data Entry Skills
Insurance Management and
Aftercare
CPT Coding
Medical Tests
Explanation of Benefits (EOB)
Insurance Claim Processing
Calendar Management
Vehicle Insurance
Customer Relationship
Management
Microsoft Outlook
Conflict Resolution
Flood Insurance
ICD-10 Medical Classification
Microsoft Office
Professional Attitude
Time Management
Upselling Skills
Scheduling
Service Orientation
Cross Selling
oll 5Gy
4
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