Human Resources Business Partner

Pablo Lopez

773-***-**** *** Ash Road Hoffman Estates, IL 60169 *****.*.*****.*@*****.***

Seasoned Human Resources professional with 14 years of experience spanning global corporations and diverse industries. performing multiple specialty functions inside the HR department. Enthusiastic, committed, passionate about fostering high-performing teams and building inclusive, collaborative workplace cultures. Skilled in aligning HR strategies with business goals, managing compliance, and implementing change management processes. Ready to lead projects and help implement strategic processes to develop high performing teams.

Areas of Expertise

Training Facilitation

Talent and Employee Development

Performance Management

Benefits Administration and Payroll process

Learning Management Systems Platforms

Instructional Design

Organizational Development

Executive coaching

Strategic Planning

Diversity Equity and Inclusion

FMLA

Counseling Interpersonal skills

Safety and Health

Project Management and Change Management

Operations Management

Labor Relations Management

Staff Recruitment & Retention Strategies

Data Analysis

Professional Experience

Amazon.com Downers Grove, IL – Elgin, IL

Human Resources Business Partner (HRBP) II Oct 2022 – Dec2024

Owner of the same process as HRBP I with additional responsibility for regional projects and initiatives. Acting as the subject matter expert or the main point of contact in the Chicago region supporting multiple stations on the topics described below.

HR Policy Administration and process improvement:

o Act as Subject Matter Expert of Amazon’s Disciplinary and Performance Tracking System and policy applications also known as ADAPT – with focus on driving initiatives to improve attendance indicator, and to apply consistent and fair policy applications across the Chicago region. Achieving reducing attendance attrition for the region and reducing the number of overturned appeals.

HR compliance and process improvement:

o Manage Appeals process – supporting appeals hearing process across the region in which I ensure the participation on this process of senior leaders, to give the opportunity to associates to have disciplinary actions been review if they consider that there was incorrect use of policy application to ensure there was correct policy application on the region.

HR Process Improvement:

oDrive initiatives to enhance attendance metrics and reduce attrition through structured strategies and training for leaders.

oAnti-Harassment Prevention training and relationships at work was an initiative implemented in the region to provide work tools to decrease the number of escalations that the region had related to these topics that were in the top three escalation types for the region. One of the main actions consisted in facilitating training for all leaders of the Chicago Region.

Pablo Lopez

773-***-**** 760 Ash Road Hoffman Estates, IL 60169 *****.*.*****.*@*****.***

Onboarding & Offboarding:

o Partner in the seamless onboarding of new hires and seasonal mass-term employment processes, including I-9 and E-Verification.

oTrain and develop other HRBPs on the role training.

Organizational support:

oDevelopment conversations: Ensuring quality is met in the conversations and important elements of the conversation and referred and utilized.

Amazon.com

Human Resources Business Partner (HRBP) I Oct 2020 – Oct 2022

Responsible of delivery station 400- 600 associates plus management team including leadership team, associates and partnership with third party vendors including delivery service partners and driver associates. Fostering a non-union work environment, providing support at any stage of the employee’s life cycle. With focus on partnership for the business to drive high performance teams with a great work environment, based on Amazon Leadership Principles.

HR Policy Administration:

oI manage the application of disciplinary plan and recommended actions according to policy standards and regulations.

HR compliance:

oI supported the process for FMLA, ensure that our labor law posters were updated, and kept up with updates on regulations for federal and state law changes regarding employment law updates. I made escalations to our legal team to assess recommendations for risk cases of employee relations, FMLA, safety standards and other miscellaneous topics.

HR Process Improvement:

oAct as Business partner monitoring metrics elaborating reports of metrics and KPIs to provide guidance or advice for the business helping drive the culture and overall performance of the station, accompanied by action plans to drive improvements for the station, and the team. The survey could measure factors such as employment satisfaction, leadership satisfaction, health and safety, diversity and inclusion and team culture, among others.

oMonitoring employee survey sentiment and developing improvement plants in partnership with senior operations managers.

oOnsite support for associates acting as the main point of contact for any employment related question, hosting employee benefits fairs, employee career development fairs, continue education benefit fair.

Onboarding and Offboarding:

oMember of the recruitment cycle conducting interviews for candidates to hourly supervisory leaders and manager salary leaders. Utilizing Amazon start method based on amazon leadership principles.

oSupport onboarding to ramp up high season onboarding new hires.

oI completed I-9 verification, e verification utilizing E-Verify program I-9advantage.

oSupport Amazon internship program as the main point of contact for company interns assigned to the delivery stations.

o Conducting ramp down after high seasons is over – mass employment termination for seasonal associates based on capacity indicators, accompanied of change management communication plan.

oConduct onboarding of new hires associates throughout the year.

o

Pablo Lopez

773-***-**** 760 Ash Road Hoffman Estates, IL 60169 *****.*.*****.*@*****.***

Employee Engagement:

oManaging and executing annual employee engagement plans including DEI initiatives and affinity groups (also known as ERGs) activities with the goal of further establishing existing affinity groups and aiding in the expansion of additional affinity groups.

oSupporting the implementation and activity of affinity groups for the station. Ensuring calendarized activities that helped support the establishment and growth of the affinity groups.

oProviding an inclusive environment that fosters a culture of inclusion through practices of recognition, appreciation and awareness of important cultural elements for the affinity groups.

oEnsuring proper budget utilization to realize the maximum benefit for affinity groups.

Organizational support:

o As part of the consolidation efforts of the organization’s strategic cost initiatives I was the owner of the closure process of a delivery station, relocating employees to new roles and processing offboarding for employees that decided to leave the company.

oI was instrumental in conducting multiple restructuring and reorganizations with the company, involving changes in roles and responsibilities, eliminating roles and creating new roles, as well as communication and execution across multiple departments withing the delivery stations.

Support Change initiatives:

oDeploying employees’ communication plan with all internal materials supporting a broad number of topics of relevant interest to build the culture of the building. The topics were widespread including engagement and DEI plans, holiday celebrations, organizational updates, employee life-cycle communications, rewards and recognition programs.

Employee Relations:

oConducting investigations into employee relations issues. I conducted over 200 investigations through my career with amazon on multiple topics. I supported the intake process for some high escalations resolved at higher levels of the organization.

System programs and tools utilized to manage the workforce with Amazon:

oADP workforce, People Soft, People Portal, AtoZ app integration, Mytime, Cornerstone for training, and Quick sight dashboards for reporting. Salesforce to follow up on employee requests and investigations. Microsoft office programs: excel, PowerPoint and others

oTicketing systems used with Amazon, SIM Ticketing, CTK ticketing, River Ticketing, Trouble Tickets ticketing. Tickets had multiple purposes, for specific reasons, program access, trouble shutting, requests of specialized teams and other uses.

KSM Electronics Warrenville, IL

HR Generalist September 2019 – September 2020

Recruitment and onboarding process for all employees (temp hires and direct hires) for the Warrenville facility.

Employee relations, explanation e interpretation of company policies to employees, execution of disciplinary actions.

Counsel and couch employees.

Stablish HR role and functionality on the manufacturing plant.

Implementation of actions to reduce turnover and improve employee engagement.

Collaboration on Payroll management process.

Benefit Administration annual open enrollment and onboarding process

Administration of FMLA process.

Attendance control – manage paid time off.

Collaboration to implement performance evaluation process inside Paycom

Personal file organization and documentation.

Assessment of Safety conditions and improvement plan.

Assessment of Training needs.

Use of Paycom HR system.

Pablo Lopez

773-***-**** 760 Ash Road Hoffman Estates, IL 60169 *****.*.*****.*@*****.***

ALDI. Inc Aurora, IL

HR December 2018 – September 2019

Participation in department strategy, design and implementation.

Responsible for the LMS and supporting departments to and consultant support to produce new training materials.

Support company engagement survey implementation process.

Support performance appraisal implementation and design process

Support the implementation of UltiPro HR System

Used of SAP Ticket system

PETRONAS Lubricants International (Parent Company of Viscosity Oil Company). Willowbrook, Illinois USA

HR Manager Northern Western and Central Cluster August 2017 – August 2018

Responsible the personnel for operation in three different countries – (Mexico, USA and Canada).

Payroll for the three different locations- contract renewal with PEO agency.

Benefit Administration (Health benefits, 401k retirement plan, insurance plans)

Recruitment and onboarding of new hires for the three operations.

Budget management, head count, compensation and benefits.

Labor relations management- development of policies according to business needs.

FMLA Leave administration process,

Talent Management and implementation of Performance Appraisal Cycle, succession planning, and competencies program.

Reporting- Turnover- Attrition- Manpower cost- Headcount Recruitment, Mobility and others.

Support of training needs of the operation.

Local implementation of corporate strategies and regional initiatives.

File Management.

Collaboration with Insperity PEO Co-employment company.

Utilization of HR system Workday program to manage workforce.

Support to global talent mobility process and support to immigration processes for company executives.

Responsible for Internship program for company interns in USA and Mexico.

Grupo Bimbo (Parent Company of Bimbo Bakeries USA-Sara Lee) México, México City

HR Manager: - Professional Trainee June 2011 - March 2016

This role was a fast-track development program to become an HR executive with the company, through this program I was rotated into multiple HR functions and geographies with the goal to provide me with the experience, knowledge to held higher responsibilities with the company. The rotation of roles is described below.

National Coordinator of HR Development at Bimbo Mexico July 2015 - March2016

Collaboration in organizational development projects.

Implementation of change management strategies in a global project.

Responsible for the annual training report of 50,000 employees and submission to the Global Reporting Initiative (GRI).

Collaboration in the implementation of a national talent platform using a third-party provider (Cornerstone).

Manage users of the People Net training platform on a national basis.

Pablo Lopez

773-***-**** 760 Ash Road Hoffman Estates, IL 60169 *****.*.*****.*@*****.***

Coordination of sub-committees focused on training across the country.

Facilitate corporate training courses focused on leadership and teamwork.

Ensure talent succession by executing various activities of the corporate talent program.

Utilization of the following HR systems: People Net, People soft and Oracle.

Use of Oracle ticket system.

HR Development Coordinator of the South Region at Bimbo Mexico February 2015 - July 2015

Responsible for the regional training program across 4 states and 8,000 employees.

Accountable for execution of the internal communication program.

Develop a proposal to improve the areas of talent management, organizational development and training throughout the region.

HR Generalist in the Metropolitan Region at Bimbo Mexico January 2015 - February 2015

Creation, execution and evaluation national and regional employee satisfaction surveys.

how to build programs to improve the working environment.

Analyze KPIs in the areas of employee absenteeism and employee turnover with the purpose of providing actionable solutions.

Assist in Union meetings, employee events, and crisis management situations.

HR Development Coordinator in the Metropolitan Region at Bimbo S.A. October 2014 - December2014

Participate in the annual planning process to build a training program and schedule key activities within the talent cycle.

Facilitate various courses and workshops across various leadership groups focused on leadership, communication within teams and direct reports, teamwork, how to improve your performance as supervisor, philosophy and principles of the company, diversity and inclusion, and career mapping.

Recruiter at Barcel S.A. January 2014 - October2014

Hire personnel for sales positions within three key retail channels – wholesale, small format and large format stores.

Hire personnel for operational, mechanical, and management positions within sales depots.

Train hiring supervisors in the selections process and improving the overall processes.

Support the needs of three Directors of Sales.

National HR Project Manager July 2013 - December 2013

Create and execute an organizational diagnosis focused on gender inequality within the sales organization.

Develop and propose a plan to combat gender inequality and increase female sales associates while considering the current resources and the future needs of the sales organization.

Lead a Gender Equity and Diversity project to generate publicity and attract female applicants to the sales department – increased female employees by 1% (160 employees).

Plan and execute an employee retention plan and follow up with the professional development of female talent.

National HR Development Coordinator at Barcel S.A. February 2013 - July 2013

Business partner to the commercial area with direct reporting to the Commercial Vice President.

Responsible for the training for 8,000 employees including sales directors.

Create comprehensive, cross-functional on-boarding plans including special training as needed.

Execute all talent activities, sessions and director level performance evaluations within the talent program for all sales areas.

Built an education program to develop high performing sales management teams.

Pablo Lopez

773-***-**** 760 Ash Road Hoffman Estates, IL 60169 *****.*.*****.*@*****.***

HR Intern / Assistant at Bimbo Corporate S.A. June 2011 - February 2013

Logistical management of overseas training programs and coordination of activities within these areas.

Responsible for cultural induction program for high potential associates and management from U.S.A. as part of the international program of company “Executive Leadership Development Program”.

Responsible for the maintenance an online training platform, Virtual University of Bimbo, as well as review, restructured and aligned the course classifications to build employee competencies as model Bimbo associates.

Lead a project to redesign the online training platform, Virtual University of Bimbo, to improve navigation for the end-user and allow for enhanced management of training materials.

Produce e-learning materials by working cross-functionally with various areas of the company including marketing, sales, finance, operations, and health and wellness.

Provide support for all users of the platform throughout all levels of management in 22 countries.

Education

Universidad Anáhuac México Norte. México City, México

BA in Psychology 2008-2012

ESL Program Solex Academy Downtown Chicago. 2016-2017

Language:

Spanish Native

English Proficiency

Systems Skills:

Experience utilizing the following HR and Payroll systems: managing the workforce at different companies and generating data report information, getting insights into building strategies and providing business advice:

Ulti-pro, Cornerstone, ADP, Paycom, Workday, Peoplesoft, Mytime, People Net. Salesforce, I9Advantage and other homegrown amazon.com systems.

Other systems:

Experience using Lectora to produce training content.

Experience utilizing ticketing systems to track employee requests for support and troubleshooting. Some of the systems used were:

SIM ticketing, CTK ticketing, River Ticketing,

Contact this candidate