Talent Acquisition Customer Support

EDUCATION

Everest Institute, Billing & Coding, Diploma 2005 Georgia Perimeter College, Public Relations, 1997-1999 Augusta University, Communications 1991-1994 Ayer Shirley High School, Diploma 1991

SKILLS

Microsoft Office Suite

Epic

Misys

Allscripts

GE Centricity

Insurance A/R

Attention to detail

Complex problem-solving

CERTIFICATIONS/

AWARDS

HIPPA Training Certification

Outstanding Team Support

Knock Your Socks Off Service Awards

Certificate of Internship Accomplishment

Certificate of Achievement

Award of Appreciation

Certificate of Clinical Excellence

Outstanding Monthly Credit Solicitation

PROFILE

A meticulous customer support professional with more than seven years of medical service experience. Knowledgeable in medical and insurance terminology, claims procedures, HIPAA regulations, customer inquiry resolution, and processing payments.

Compassionate, caring, and able to maintain poised and professional under pressure.

EMORY HEALTHCARE, Decatur, GA

PATIENT FINANCIAL REPRESENTATIVE

Oct 2015-Aug 2025

•Arrange payments to accounts

•Reconcile insurance denial activities

•Educate patients of billing policies and procedures

FIRST MEDICAL CARE, Decatur GA

MEDICAL BILLING SPECIALIST

Feb 2005-Oct 2015

•Implemented and monitored revenue flow

•Transmitted and managed multiple healthcare claims thru various clearinghouses

•Managed and interpreted patient benefits and coverages

SEARS REGIONAL CREDIT CARD OPERATION CENTER, Atlanta GA,

CERTIFIED SENIOR ASSET SPECIALIST

May 1995-Feb 2005

•Investigated missing debtors

•Interpreted outstanding currency

•Client support

MERVYN’S, Decatur GA,

GUEST SERVICES/SALES REPRESENTATIVE

Jul 1994–Nov 1996

•Facilitated in-purchase transactions

•Arranged freight to multiple departments

•Stocked and displayed merchandise inventory

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