Senior Quality Assurance Software

TARUNA L. PATEL

Cell: 443-***-**** ************@*****.***

CITIZENSHIP: U.S. Citizen Clearance: Active Secret (DoD) EDUCATION:

Bachelors in Computer Science: University of Maryland Baltimore County Jan 1993 – Aug 1997 Bachelors in Mathematics: The Maharaja Sayajirao University of Vadodara Jan 1980 – Sep 1984 SUMMARY: Detail-oriented and results-driven Software Quality Analyst/Engineer with over 10 years of diverse IT experience across Commercial, Healthcare, DoD, Army, and Military sectors. Expertise across all phases of the SDLC and STLC: Manual/Automation testing, Section 508 accessibility compliance, and Independent Verification & Validation (IV&V)—for mission-critical systems spanning development, testing, quality assurance, documentation, implementation, software release, troubleshooting, and customer support.

Experience with analyzing, planning, developing, executing test cases, bug tracking, maintaining, and executing scripts to test the software, hardware, operating environments, and reporting of results to support the testing objectives.

• Experience of testing support such as Installation, Functional (including usability, compatibility), Documentation, Performance, Regression, OS Patch validations, and IV&V.

• Knowledge on Data Warehouse (DW), AWS Cloud tools/ environment, Databricks, and Snowflake platforms.

• Skilled in 508 Accessibility testing with JAWS, NVDA, ANDI, and document remediation (PDF, Word, Excel)

• Working experience in Agile/Scrum, Waterfall methodologies, and collaborative cross-functional team environments.

• Experience in Testing various Web based, client-server applications, Cross Domains and Modernization Mainframe application to the Azure Cloud

Proficient in different types of testing in Functional, Regression, Integration, System, Alpha/Beta, UAT, API, ETL, End-to-End, back-end testing, cross domain testing and Performance testing using tools like UFT, JIRA, TestRail, Postman, JMeter, and HP ALM

• Knowledge in understanding SRS (Software Requirement Specifications) and writing test cases from them.

• Extensively used HP Quality Center, HP ALM, Microsoft Test Manager, Team Foundation Server (TFS), Jira and TestRail to write/execute Test Cases and enter/track bug.

• Experience in ETL processes for data extraction, transformation, and loading across diverse platforms. Using tools SQL and Informatica, scripts to ensure data quality in complex workflows.

• Experience in designing, documenting, and executing test plans, test scenarios/scripts, and test cases for manual tests, and defect tracking tools such as JIRA and TFS.

• Experience in functional automation testing using tools Unified Functional Testing (UFT), and Micro Express.

• Agile responsibilities include managing Scrum ceremonies such as daily stand-up, release planning, sprint planning, Sprint review, retrospectives and expertise in maintaining Requirement Traceability Matrix (RTM) and creating & mapping test cases. SKILLS:

Testing & QA Tools JIRA, TestRail, HP ALM, HP UFT, Excel, Postman, JMeter, SOAP UI Testing Expertise Manual & Automated Testing, Regression, Integration, Functional, non- functional (Performance testing ) Accessibility (508/ADA), UAT, Smoke/Sanity Testing, API, ETL testing Tools & Utilities Policy Manager, Mobaxterm (SSH client for remote computer), PuTTY(SSH connection), Postman, WCF, JMeter, Visual Studio, SharePoint, MS Word, Excel, Microsoft Outlook, MS Project, Azure Dev ops, FileZilla, Integrity LM Client, PgAdmin, GitHub, RTPatch, QWS3270 Secure, Cisco AnyConnect Secure Mobility Client, GlobalProtect Pulse Secure, OpenAI GPT (ChatGPT), ProjectWise, Adobe Photoshop and Illustrator, AutoCAD, MicroStation V8, ESRI ArcGIS, Quicken, QuickBooks

Defect Management Tools Serena Business Manager, Team Foundation Server (TFS), Microsoft Test Manager, Jira Team Collaboration &

Requirements Management

JAMA, Confluence, DOORS, Team Foundation Server

Database MS Access, Microsoft SQL Server, SQL Server Management Studio, MySQL Workbench, MySql (Linux), SQL Workbench, Data Studio, PostgreSQL

CI/CD & DevOps Azure DevOps (TFS), Jenkins, Bitbucket, GitHub Methodologies Agile (Scrum), Waterfall, SAFe, Kanban Web Services/VM JMeter, Postman, WCF, AWS (S3, EC2, Redshift, Cloud Watch), VMware, vSphere, SoapUI, XML Automation Tool HPE Unified Functional Testing (UFT), Macro Express Applications & Platforms Windows, Client-Server, Web Development & Scripting Lang Gherkin, HTML, XML, SGML, UNIX Shell Scripting, PowerShell, CSS, JSON, SQL, JSON, SOAP 508 Accessibility tool NVDA, JAWS Reader, JAWS Inspect, ANDI Launcher, Color Contrast Analyzer (CCA) Cloud & Environments AWS, Azure, Windows, Linux, Virtual Environments (VMs) Operating Systems DOS, Windows, Sun Solaris 2.9/ IBM-AIX 5.1, Macintosh, Mainframe, UNIX, Linux Certifications & Clearance Active DoD Secret Clearance, Training 508 certificates Principle Sys Engineer, ASRC Federal Oct 2024 – March 2025 Project: DOD-DISA (Joint Interoperability Test Command: JITC)

• Creates new VM on VMware for Forcepoint High Speed Guards, Admin, high gateway, low gateway, high endpoint and low endpoint system for cross domain (Cross Domain Enterprise Services) JITC Lab.

• Installed ISO using different IP addresses for management, production and private and configure high-speed Guard and Admin for Layer 7.

• Network setup, create users and configure systems for ForcePoint High Speed Guards, admin, high gateway, low gateway, high endpoint and low endpoint system.

• Setup network protocols like IP addresses, HTTP, and SSH.

• Taken VM snapshot for installed working system and document diagram.

• Test remote access using SSH vi MobaXterm for accessing remote servers to install, update .yaml file and configure systems.

• Use Policy Manger low endpoint and high endpoint to create services, adding assertions, and testing with API testing tools (Postman).

• Created New VM for Trusted Gateway System (TGS) and install Force Point ISO and Force Point system.

• Setup TGS system for Label and configured.

• Work with engineering team members to document requirements and architect solutions/capabilities based on stakeholder input.

• Created initial new VM and setup for Trusted Gateway System to transfer files from one secure domain to another domain.

• Get DTS from customers and generate XSAT and XMLSanityChecker report for provided .xsd and .xml data files, any finding report to PM and the customer

• Create Change Report (CR) and Change Control Board (CCB) reports for review

• Validate XML data SHA1SUM using certutil and find hash value using SHA256 command against DTS Technical Quality Control Analyst, Team Carney Feb 2024 – Sep 2024 Project: DOD-DCSA (CDSE eLearning: Center for Development of Security Excellence)

• Performed web accessibility testing and as well remediation word, excel, ppt, pdf using JAWS, JAWS inspect, NVDA and ANDI

• Attended with business analyst walkthrough meeting and gathered all necessary the requirements from share drive like User Manual, and Section 508 Checklist.

• Making sure the web sites responsive to meet in accessibility following WCAG 2.0 Guideline.

• Tested various 508 Compliance eLearning course/Exams, Short, Game, and single web page course using JAWS, JAWS inspect, NVDA and ANDI

• Manually executed test cases and test scenarios to verify the expected results versus actual results.

• Writing, uploading, executing, reviewing, and analyzing defects on SharePoint.

• Test various Security (Counterintelligence Awareness, Cyber, DOD CUI) Training and Certificates

• Create “Product & Task Tracker” for external course, game and Short in SharePoint based on ticket.

• Track internal course, game and Short in SharePoint based on ticket.

• Create list or use existing list for an Issue to create new tracker for “Track Product Issues.”

• Report issues found for functionality using ANDI, JAWS and JAWS Inspect under “Track Product Issues” as new Ticket.

• Comment issue found/validation completion to ticket for external course with “Track Product Issues.”

• Link as well send “Track Product Issues” exported excel file in an email to developer.

• Track issues and update status in SharePoint, Uploaded Functionality check list after completed testing

• Work with developer, team member and manager for course/exams correspondence and updates. Senior Test Engineer, ASRC Federal Apr 2023 – Feb 2024 Project: - US Army (JBC-P, GCCS-A, CPOF, MC-CS)

• Providing Testing support to the U.S. Army Communications-Electronics Command (CECOM), Software Engineering Center (SEC), and Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR)

• Supporting full lifecycle management, software maintenance, software engineering, software sustainment, software replication and distribution, software control, Information Technology (IT) technical support services, Post Deployment Software Support (PDSS), and Post Production Software Support (PPSS)

• Investigates issues and resolves operational problems in conjunction with other engineering and technical personnel.

• Provides technical support and feedback to other engineering groups.

• Guides and directs lower-level personnel on the set-up and performance of tests.

• Participates in the development, maintenance and refinement of internal quality control and reliability programs.

• Use Jira and Confluence framework for documentation, epic, story, bug tracking, release, and training material on SharePoint.

• Experience monitoring for defects and issues post-production, collect logs, and translating findings from production environments into actionable tests matrix in development and staging environments

• Create and update test cases and suites for both new and existing features

• Create Test plan, Test Matrix, Test cases for independent verification & validation (IV&V) and Test Report for testing patch every month

(JBC-P, GCCS-A, CPOF, MC-CS)

• Install monthly and quarterly Patch to test software (JBC-P, CPOF, GCCS-A, MC-CS) sustainment and vulnerability on applicable platform in lab.

• Report and create bug found during testing with details in new JIRA ticket and maintain ticket.

• Created monthly Test Plans, executed test cases, and published Unclassified CUI Test Reports with detailed test result matrices to the Confluence page for IAVA update releases.

• Utilized dashboards to monitor assigned tasks, track overall project status, and collaborate with cross-functional teams. Software Quality Analyst, CGI Federal Mar 2021 – Feb 2023 Projects: SSA projects (MARxs: Medicare Advantage and Prescription Drug Benefit System and Drug Data Processing System: DDPS)

• Install required Tools for modernization projects MARx and DDPS: Cisco AnyConnect to connect different VPNs, PuTTY (Linux), DBaever, Aginity Workbench for Redshift, FileZilla Client, SecureCRT 8.1(Linux), Teradata SQL Assistant, MySQL Workbench, PostgreSQL, QWS3270 Secure, Integrity LM Client

• Write test cases for Mainframe to AWS modernization project using TestRail/Excel, review with the test team, and with the client team before the iteration starts for the project.

• Set up input file and test matrix for execution and review with a test team.

• Upload the input file to AWS S3 under the appropriate bucket before starting execution.

• Worked on enrollment for different healthcare plans vi UI, Batch, and API for Web browsers (Chrome and Edge)

• Design, write and execute manual test cases for feature, functional, non-functional (preformation testing using JMeter) regression, integration, and End-to-end testing.

• Involved in API testing and validated Requests and Responses using JMeter (JSON)

• Worked on API, Regression, and Integration testing for different systems and different healthcare plans.

• Run a query on MYSQL, SQL workbench, DBeaver, PGAdmin4, and Teradata SQL Assistant to get the intended result for the healthcare plan.

• Create and submit a PDE file on QWS3270 for execution and get the PDE output file to upload the S3 bucket (AWS)

• Using Informatica ETL tool, Execute CLMD ETL, EDCCLMD ETL, and other ETL as per the User story and collect evidence.

• Execute test cases for the different environments based on SRF respectively and collect evidence and put them in excel workbooks or MS Word (following 508 compliance) for review with the Test team.

• Review Test evidence with CMS.gov client and available for team members under network drive and Ensemble.

• Collect logs from FileZilla and Cloud Watch and report to the team for failure and opening a bug.

• Work Month End Validation and analysis report for Premium Withholding account, compare IPAC reports and uploaded them to SharePoint/ Ensemble location.

• Worked in an Agile (Scrum) environment and involved in reviewing the stories, participated in Daily Scrum Iteration Planning and Release Planning meetings.

• Attend everyday scrum meetings and give feedback/report for any issue/blocker of the assigned task.

• Every other week attend CMS.gov client Sprint Demo meeting and present test cases and evidence.

• Experience in designing documenting, and executing test plans, test scenarios/scripts, and test cases for manual tests, and defect tracking tools such as JIRA ticket and maintain ticket.

• Created dashboard and for assigned task and for overall project status. Software Quality Engineer, United Parcel Service (UPS) May 2012 – Mar 2021 Projects: WorldShip and DPS

• Started with UPS WorldShip shipping system using waterfall methodology to deploy windows based UPS application and performed maintenance

• Experience working on Virtual Server, Virtual Clients, install/upgrade applications, install/upgrade databases, and System Configurations

• Experience designing, writing, and updating use cases and test cases as needed based on specifications.

• Ensure that all required environments are set up and ready for unit testing with test scenarios and get output based on specifications.

• Execute standalone and LAN unit tests to compare the result with the Test Case requirement appropriate to that Patch on the VMware image.

• After building the Patch with the required supported OS and combination of application versions, follow the Patch Distribution System flow; register Patch then stage/release Patches to the different environments as needed using QWS3270 Secure software to connect windows and Mainframe to pull data.

• Provide Patch distribution support for the electronic upgrade of the UPS WorldShip application and components.

• Identified and recreated defects for patching to resolve the issue.

• Debug, diagnose, log analysis, and investigate any Patch distribution issues reported in the field.

• Worked closely with the WorldShip development team, QA team and performed unplanned Ad Hoc tasks.

• Promoted to test Packaging web based application using Agile methodologies

• Performed Data-Driven Testing, Functional/Non-Functional Testing, Integration, Regression testing, re-testing, and defect testing using HP ALM for Dispatch Planning System (DPS)

• Use an ArcGIS map for the project to put barriers, detours, and one-way/two-way closer signs for roadblocks/construction to the calculate time impacts on UPS drivers to deliver/pick up the package.

• Use an ArcGIS map to find an alternative route to calculate time delay and workflow diagram for the route.

• Worked on the GIS data transfer between UPS centers.

• Worked on ORION (On Road Integration, Optimization, and Navigation project)

• Helped to manage defects by leading the daily defect meetings and then upgrading the defects accordingly.

• Identified automation test cases, and created, and managed HP ALM UFT Test Scripts and Test Data based on the Requirements and Scenarios

• Responsible to get HP ALM access for new user permission to access QC folders.

• Responsible to create a folder for Release, Test Plan, and Test Lab for each cycle in HP ALM QC, uploaded test case in Test Plan and add to Test Lab and assign to cycle for execution and report status.

• Report HP ALM test execution report to the manager at end of each day for the whole team and track everyone’s progress.

• Responsible for setup and installation of the software on the client/server for testing

• Involvement in analyzing requirements, writing test objectives/test cases, reviewing objectives and test cases before test execution, and reporting and tracking/executing defects from Quality Center

• Performed Manual Testing of Standalone and client-server applications using the Quality Center

• Used UFT to perform automation functional and regression tests.

• Coordinated, Created, managed HP ALM UFT automation test scripts, and prepared test data based on the Requirements and Scenarios for execution.

• Experience in developing both manual and automated test suites.

• Experience Jason, XML, and SQL Queries (queries, joins, updates, order by, where, etc.) to retrieve data as part of functional testing, regression testing, and UAT-Beta testing.

• Experience in backend API testing tools such as Postman, JMeter, and WCF

• Experience in all phases of the software testing life cycles.

• As an Agile team member, I participated in planning, analysis, design, development, and testing activities including daily stand-up meetings and weekly Sprint meetings to discuss the workflow with Stakeholders.

• Supported user acceptance testing efforts by user training and developing test artifacts. CAD Designer/Engineering Technician, NMP Engineering Consultants, INC. Jan 2006 – Feb 2012

• Prepared various models, layouts, baseline, and print sheets for beginning a task for ICC (MD-200 project)

• Prepared preliminary layouts and detailed design drawings from engineering notes, markups, and/or other drawings, ensuring they meet company and industry standards and codes (MDSHA CAD Standards)

• Transfer MicroStation data for Water, sewage into site GIS database using ESRI ArcGIS

• Heavy usage of ArcGIS to find an underground drainage pipeline for the MDSHA-ICC project.

• Prepared and plot a detailed map of the project site for review and presentations.

• Designed grass channel, temporary bridge, cross-section, and profile for various segments and sites.

• Inspected existing inlets, outfalls, and streams using Trimble GeoXH to find erosion, sediment head cuts, and any debris.

• Prepared/calculated various elevation storage tables, water quality, CPV, impervious area, drainage area map, pond grading, and Erosion and sediment control plan for various house/site demolition.

• Produce a superseded report and plan for each segment for SHA, ICC & MDE and maintain the quality of the report.

• Worked closely with Engineers and Project Manager Officer to ensure coordination design effort maintained.

• Worked with recommended final modifications and changes for design improvement and simplification. Help Desk/Administrative Assistant II, Almega Manufacturing Corp. Sept 2004 - Dec 2005

• Create Aging and Measuring report in Omnis7 and export to excel file then create MS Access Report as per requirement,

• As per customer request for wooden stairs, railings, Door surrounds, Molding, Stairs parts, Columns, Wainscoting, Cornices, Flooring, Molding, millwork, and decorative interior laminates modify the design using AutoCAD.

• Check daily backup status on track and clean up network drive when needed and update SOP as per requirement. Computer Operator II /Junior UNIX Administrator, Cadmus Journal Services. May 1999 - Jun 2004

• Installation and configuration of Windows 2000/NT servers on DELL and Compaq hardware running services like a print, exchange, and Prepress Circulation,

• Perform system software and hardware maintenance: install upgrades and perform routine system maintenance,

• Use DLT tape drive and new Veritas NetBackup for backup/restore and archive database,

• FTP job requested by customer manually or by using a Unix command and script.

• Work with database warehouse, RCP files to other systems and locations, create tar/zip file & untar/unzip.

• Written and modified Custom C shell (VI editors) scripts for automating systems monitoring and various product integrations.

• Administration and monitoring of Prepress, Editorial, and Journal applications running on Sun and NT server.

• Providing sun servers support to the system team, Jr. Administrator, and users

• Setting up a user profile, login, password resets, application install, modification, and deployment in production.

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