Case Management Data Entry

Daniel Martin Erazo-Villao

West New York, NJ ****3 • 201-***-**** • *******************@*****.***

Professional Summary

Experienced case worker, well trained for impactful roles in family support services. Strong in team collaboration and achieving results, with adaptability to changing needs. Skilled in client assessment, crisis intervention, and resource coordination. Known for reliability, empathy, and effective communication. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Professional with focus on managing inventory operations and maintaining efficient stockrooms processes. Demonstrates strong leadership, team collaboration, and adaptability. Skilled in inventory control, logistics, recruiting, hiring and developing stockroom staff. Delivers consistent results by optimizing workflows and responding effectively to changing needs. Skills

• Case management expertise • Action planning

• Family services • Confidentiality

• Time management • Office administration

• Customer service • Salesforce

• Data entry • Task prioritization

• Client relations • Appointment scheduling

• Staff management • Shipping coordination

• Fedex / UPS processing • Interviewing techniques Work History

Family Case Worker / Resettlement Specialist, 03/2024 to Current Cherokee Nation Management & Consulting, LLC – New York, NY Maintained accurate records of families interactions, ensuring confidentiality and efficient case management.

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Assisted families with medical appointments ( pediatricians, adult medicine, primary doctors and specialists )'

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Assisted families with immigration documents given at the south borders and helping with translations, USCIS appointments, court dates location and directions, change of addresses, change of Venue.

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Assisted families with asylum appointments and guide them thru with all the paperwork needed for those appointments.

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Bi-weekly meetings with families in the office, following up the progress and results of all the appointments previously created.

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• Assisted families with all new documents and scheduled appointments given by USCIS.

• Helping preparing families and guide them thru in the process of transition for independency. Referring and enrolling qualified families to the Resettlement Program, that the organization has created for a faster independency process.

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Arranged special meetings with enrolled families, giving information about how the Resettlement program works, with permanent job placement, low rent housing, creation of resumes for the adults and gathering all required documents for the program.

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Assisted the enrolled families, on strengthening their skills by creating mock interviews and giving constructive feedback.

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• Arranged zoom interviews with their potential future employers. Assisted families with their children school transfer documents, making sure all paperwork is properly done, as well as all the children vaccines have been completed and they are up to date.

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Assisted families with the apartment lease process and helping them understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.

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Making final arrangements, escorting the families to the reconnection department for the purchase of the airline tickets, day and time for the transportation to the designated airport.

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Assisted families with all necessary needs before their final day at the asylum site shelter and making sure all their traveling documents are up to date.

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Case Worker II, 05/2023 to 03/2024

Platinum Community Care – New York, NY

Intake process of families and single adults, collecting data and information of up to 40 people (10 families) a day at the arrival center in New York City

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Referred and escorted clients to the appropriate facilities and departments within the arrival center, such as medical emergencies, social services and DHS department, following the relocation to the different asylum seeker sites throughout the city.

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Assigned families, with emergency needs, to the asylum site at the arrival center, and make arrangements and appointments to the closest medical centers and hospitals for their emergency needs.

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Partnered with local organizations, Make the Road New York, Catholic Charities, etc to expand access to social and and community services.

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Provided crisis intervention services to the families experiencing domestic violence, ensuring immediate safety and connecting them with appropriate resources.

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Maintained strict confidentiality when handling sensitive personal information, ensuring compliance with all legal and ethical guidelines.

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Ensure accurate documentation of all incidents, including detailed reports on response actions taken, resources used, and lessons learned.

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Created and managed weekly personal schedule to accommodate visits with families at the office for initial meetings, doctors and immigration appointments, and more resources for the need of the families.

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Partnered with families to create consistent home-school connections, enhancing children overall development

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• Documented data and completed accurate updates to case records.

• Maintained detailed case histories, metrics and reports to meet strict standards. Material Expeditor, 08/2020 to 05/2023

P.E.Guerin – New York, NY

Optimized storage space utilization by organizing materials according to priority and accessibility requirements.

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Facilitated communication between various departments to address concerns related to material availability or quality issues promptly.

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• Created and implemented tracking systems to monitor progress and meet deadlines. Maintained accurate records of all incoming and outgoing shipments, ensuring traceability throughout the supply chain.

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Ensured timely processing of purchase orders, invoices, packing slips, and other essential documentation related to the movement of materials within the organization.

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Stock Manager, 11/1997 to 07/2020

Aeropostale – New York, NY

• Maintained neat and organized backroom to easily access merchandise and drive sales. Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

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Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.

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Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.

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• Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.

Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.

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Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.

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• Inventoried warehouse stock on monthly, quarterly and annual basis. Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.

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• Censor-tagged merchandise to help deter theft and maximize sales of merchandise.

• Streamlined receiving process, accelerating availability of new stock on floor.

• Improved warehouse organization, leading to more efficient retrieval process.

• Conducted regular inventory audits to maintain system accuracy against physical stock.

• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

• Oversaw warehouse staff and maintained efficiency in fast-paced environment.

• Developed and maintained knowledgeable and productive team of employees. Airport Manager, 05/1986 to 09/1990

Aeropuerto Internacional Simon Bolivar – Guayaquil, Ecuador

• Managed daily airport activities, ensuring smooth operations and maximum efficiency. Led a team of dedicated professionals committed to providing exceptional services at all times while maintaining a safe environment for everyone utilizing the airport''s facilities.

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Oversaw fleet maintenance, resulting in reduced downtime for aircrafts and improved overall performance.

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• Maintained safety standards by conducting regular inspections and addressing potential hazards.

• Streamlined baggage handling processes, reducing wait times for travelers significantly.

• Coordinated emergency response efforts, minimizing risk to passengers and staff members. Developed training programs for staff members to improve their skills and increase overall productivity.

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Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.

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• Conducted departure and arrival briefings.

Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.

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Oversaw fueling, cargo management, and departure of aircraft at busy Airport terminal facility with 20 daily departures and arrivals.

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Education

BBA: Business Admt/ Hotel Mgmt/ Airport Term Supervisor, 08/1990 Instituto Tecnico Superior Profesional - Guayaquil, Ecuador High School Diploma: 02/1986

Colegio San Jose “La Salle” - Guayaquil, Ecuador

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