Customer Service Representative
Resume:
JANIVA N. MYRIE
OBJECTIVE
Lake Lawn Resort (May 2024- Sept. 2024)
Front Desk Agent
Verified guest account
Check guest in and out of resort
Answer guest queries
Acknowledged and resolved customer complaints
Providing break down of guest balance and charges
Answer the telephone providing general information, solving issues and filing complaint
Transferring calls to relevant department or manager
De-escalated matters
Offered exceptional customer experiences
Submitted and followed up on requests and complaints
Assit in filling out forms
Hinduja Global Solutions (2017–2019)
Customer Service Representative (NCB Account)
Provided training for new and existing merchants
Communicated with customers through various channels.
Responded promptly to customer inquiries by obtaining adequate knowledge of products
Acknowledged and resolved customer complaints.
Answered general queries
De-escalated matters
Offered exceptional customer experiences
Verified customers/clients
Submitted and followed up on requests and complaints
Customer Service Representative - National People’s Cooperative Bank – Kellits Branch (2 Weeks)
Assisted customers to complete bank-related forms
Filed documents
Entered data
Assisted customers with self-serve options i.e. drop box facility
The Mico University College – 2023 - Present
Bachelors of Education – Secondary Level
● Mathematics Education
Portmore Community College
Caribbean Secondary Education Council (CSEC) – 2022 – 2023
Chemistry ~ 1
Biology ~ 1
Information Technology ~ 1
Physics ~ 2
South East College
American Allied Health - June 2022 – August 2022
Phlebotomy Technician ~ Pending
National Vocational Qualification of Jamaica – 2021 - 2022
Health Care Assistant- (Level 3)
Kellits High School
Caribbean Advanced Proficiency Education (CAPE) – Unit 1 – 2015 – 2016
Communication Studies ~ III
Management of Business ~ V
Pure Mathematics ~ VI
Kellits High School
Caribbean Secondary Education Council (CSEC) – 2012 – 2014
Office Administration ~ 1
Mathematics ~ 2
English A ~ 2
Principles of Business ~ 2
Principles of Accounts ~ 2
Human and Social Biology ~ 3
Electronic Document Preparation Management ~ 3
Available upon request.
To obtain employment in your organization in any available position I may be fit. I am confident that my skills, qualifications, adaptability, and dedication make me a strong candidate for any role within your organization. With a strong work ethic and a passion for continuous learning, I am eager to contribute to the success of your team while expanding my own skill set.
C O N T A C T
**********@*****.***
73 Daffodil Ave, Eltham Park, Spanish Town, St. Catherine.
WORK EXPERIENCE
EDUCATION
REFERENCES
**********@*****.***
73 Daffodil Ave., Eltham Park Spanish Town St. Catherine
KEY HIGHLIGHTS
Handling high call volumes
Provide general and technical assistance
Follow up on queries and complaints
De-escalation of matters
Safety conscious
Monitoring and recording vital signs
Administration of basic nursing procedures
Proper record-keeping
Overall patient care
KEY SKILLS
Excellent time management skills
Highly organized and detail-oriented, ensuring accuracy and efficiency in all tasks.
Excellent teamwork and collaboration skills
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks in a fast-paced environment
Strong digital literacy skills
Strong analytical skills
Adaptable and quick to learn new technology
Strong networking skills
Strong empathetic skills
Ability to meet and exceed performance targets
Contact this candidate