Customer Service Sales Agent
Resume:
Zor Ebenezer
Kasoa central region
024******* **************@*****.***
Objective
Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals in your company. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm in your company. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments in your company. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth in your company. Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment in your company. Experience
Vodafone Ghana - Madina-Accra
Marketing/Sales Agent
Developed strong relationships with clients through excellent customer service and regular followups. Assisted call-in customers with questions and orders. Explained features and advantages of Type products or services to promote sales. Expanded client base by diligently prospecting new leads and effectively presenting product offerings. Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns. Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions. Built relationships with customers and community to promote long term business growth. Negotiated prices, terms of sales and service agreements. Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Generated advertising brochure for vendor use.
Trained new employees on customer service, money handling and organizing strategies. MTN Ghana
Marketing/ Sales agent
Trained new employees on customer service, money handling and organizing strategies. Negotiated contracts with prospective clients, helping to secure long-term business partnerships. Achieved top performer status within the company due to consistent high sales numbers. Increased sales revenue by consistently meeting and exceeding sales targets. Generated advertising brochure for vendor use.
Built relationships with customers and community to promote long term business growth. Presented professional image consistent with company's brand values. Performed effectively in self-directed work environment, managing day-to-day operations and decisions. Maintained current knowledge of evolving changes in marketplace. Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Informed customers of promotions to increase sales productivity and volume. Selected correct products based on customer needs, product specifications and applicable regulations. Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals. Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
Ecobank Ghana
Marketing Assistant
Developed strong relationships with clients through excellent customer service and regular followups. Assisted call-in customers with questions and orders. Explained features and advantages of Type products or services to promote sales. Expanded client base by diligently prospecting new leads and effectively presenting product offerings. Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns. Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions. Built relationships with customers and community to promote long term business growth. Negotiated prices, terms of sales and service agreements. Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Generated advertising brochure for vendor use.
2023
2017
2014
Trained new employees on customer service, money handling and organizing strategies. Education
University of Education, Winneba
Bachelor of Education in ICT (Degree)
Third class
Kepshot Business College
West African Certificate Examination
Pass
Kempshot Grammar Academy
Basic Education Certificate Examination
Pass
Skills
Relationship building
Social media marketing
Customer engagement
Team collaboration
Database management
Decision making
Flexible and adaptable
Punctual and reliable
Time management
Event coordination
Interests
Photoshop
Participating in social activities
Sporting activities
Surfing through the internet
Languages
English
Ewe
Personal Details
Marital Status : Single
Nationality : Ghanaian
Religion : Christian
Gender : Male
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