Customer Service Financial Operations

Aaron Camp

**** **** **** ****, *********, NC ***13 704-***-**** *************@*****.***

Summary

A highly motivated and detail-oriented professional with over 20 years of experience in customer service, financial operations, and account management, including significant remote work experience. Proven ability to operate autonomously and collaborate effectively in virtual settings, demonstrating strong problem-solving skills and a commitment to operational excellence. Adept at leveraging technology to deliver exceptional client experiences and resolve complex issues efficiently.

Skills

●Financial Services: Account Servicing, Mortgage Loan Origination, Financial Operations

●Customer Relations: Customer Service, Negotiation, Problem-Solving, Communication

●Compliance & Administration: FDCPA, State Regulations, Documentation, Notary Public

●Logistics & Technology: Fleet Management, Time Management, GPS & Routing, Software Support

Professional Experience

DoorDash, Postmates, & Shipt, Remote — Independent Delivery Driver February 2020 – Present

●Executed high-volume, time-sensitive deliveries, managing efficient routing with GPS and traffic data.

●Maintained professional communication with customers and vendors for seamless service.

●Operated as an independent contractor, demonstrating self-motivation, reliability, and accountability.

OneMain Financial, Charlotte, NC — Account Servicing Specialist

September 2023 - June 2025

●Provided tailored assistance to customers for financial servicing needs.

●Negotiated account resolutions while adhering to FDCPA, state regulations, and company policies.

●Maintained accurate documentation of customer interactions and account statuses.

LPL Financial, Fort Mill, SC — Service Professional

October 2022 - September 2023

●Assisted financial advisors and investors with new account openings and technical software issues.

●Supported advisors in facilitating transactions involving cash, stocks, and IRAs.

Wells Fargo, Charlotte, NC — Mortgage Loan Originator

January 2021 - October 2022

●Managed a pipeline of leads and applications, ensuring a smooth loan process and customer satisfaction.

●Fostered professional relationships to generate referrals and maintained clear communication with customers.

FedEx Office, Charlotte, NC — On Site Store Consultant

July 2018 - November 2020

●Conducted customer needs assessments, recommending solutions to drive revenue growth.

●Oversaw production processes for complex orders, performing quality checks and training new employees.

Arise Virtual Solutions, Remote — Customer Service Representative

November 2016 - July 2018

●Delivered exceptional customer service by handling calls for diverse projects, including companies like TurboTax and Carnival Cruise Lines.

Education

Central Piedmont Community College, Charlotte — Diploma

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