Customer Service Security Officer
Resume:
Robert Boniol
Dallas, TX *****
******.******@*****.***
Pursuing a challenging career position with a progressive organization which offers continuing advancement using my skills in management, sales, customer service and working with diverse group of people.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Officer
D&L Entertainment-Dallas, TX
April 2022 to Present
Work at various venues
Area Manager
Amazon-Coppell, TX
July 2018 to January 2022
I oversaw a team of about 80 members and we sorted and Distributed all incoming freight Security Guard Officer
United States Security Associates-Dallas, TX
November 2016 to July 2018
Provided security and customer service for our nurses and patients at Baylor Scott White Hospital in Rowlette, TX.
Bellman/ Valet Manager
Hilton Lakefront Rockwall TX Dr
2016 to November 2016
I reorganized the entire system on how we service our guest and how and where we valet vehicles. Interviewed and hired candidates. Handled all revenue from parking fees for events. Provided excellent customer service and trained my team how to show a sense of urgency when taking care of our guests. Lead Bellman
Hilton Anatole-Dallas, TX
March 2015 to December 2015
Supervise and train bellmen, ensuring top quality job performance and professionalism. Create work Schedule and coordinate duties. Assist with luggage. Provide orientation of resort and escort guests to their room. Accommodate guests with transportation arrangements, restaurant reservations, and tickets to various venues. Organize all room deliveries of various gifts and periodicals. Be the first to greet all guests.
Bellman
Hilton Anatole-Dallas, TX
November 2012 to March 2015
Deliver exemplary service to provide a great impression to the guests. Greet guests in a professional manner. Accompany guests with luggage to the room and point out location of light switches, safe, closets, etc Arrange transportation. Suggest restaurants, entertainment and give directions to specific places and events.
Guest Service Agent
Fairfield Inn by Marriot-Dallas, TX
August 2011 to April 2013
Greet and check in all guests. Ensure any and all guests' needs are met. Give highest level of guest service, maintaining hotel standards at all times. Always have a positive and professional upbeat personality. Organize, plan ahead and manage workload. Embassy Suites, Grapevine, Texas 08/2011 - 04/2013 Concierge/Driver
Provide excellent customer service. Escort incoming guests to rooms and assist with luggage. Explain room features, offer information pertaining to available services, points of interest and entertainment attractions. Pick up guests at prearranged locations. Communicate with dispatchers by radio. Store Manager
Chick-fil-Frisco, TX
August 2006 to October 2011
Provided excellent customer service. Hire and train all employees. Total overall store management including: Inventory control, pay bills, payroll, scheduling and contacting vendors as needed handle on monies. Maintain food quality and speed of service. Personal Trainer
L.A. Fitness-Dallas, TX
August 2001 to August 2006
Manufacturing Specialist
Texas Instruments-Dallas, TX
May 1998 to August 2001
Manufacturing Specialist in semiconductor Industry Owner/Operator successful pressure washing business. Sold for profit Superior Mobile Power Wash-Tucson, AZ
January 1993 to April 1998
Restaurant and room service manager
Tucson Hilton East-Tucson, AZ
February 1987 to January 1993
Education
B.S. in Criminal Justice
Midwestern State University - Wichita Falls, TX
December 1986
Skills
• Strong customer service and management skills. I also have a class A commercial driver's license and a state of Texas Security License (10+ years)
• Call Center
• Customer Care
• Customer Experience
• Customer Service
• Front Desk
• Time Management
• Personal Training
• Valet Parking
• Financial Report Writing
• Restaurant Management
• Surveillance
• Guest Services
• Driving
• Budgeting
• Management
• Payroll
• CCTV
• Sales
• Employee Orientation
• Leadership
• Store Management Experience
• Human Resources
• Security
• Communication skills
• Conflict management
• Loss prevention
• Freight
• Intelligence experience
• Merchandising
• Class A commercial drivers license
• Residential construction
• Conflict management
• Security
• CCTV
• Intelligence experience
• Driving
• Guest services
• Customer service
• Store management
• Freight
• Hospital experience
• Leadership
• Supervising experience
• Construction
• Hospitality
• Front desk
• Hotel experience
• Budgeting
• Sales
• Financial report writing
• Manufacturing
• Human resources
• Merchandising
• Payroll
• Class A CDL License
• Microsoft Outlook
Certifications and Licenses
Guard Card
January 2024 to December 2024
Ready to work. I have 30 years experience. I have a professional demeanor and a Bachelors in Criminal.Justice
Driver's License
April 2020 to April 2030
Class A CDL
CDL
CDL A
Passenger Endorsement
Air Brake Endorsement
Doubles/Triples Endorsement
Assessments
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Childcare skills — Proficient
July 2024
Tests early childhood education skills and the ability to build relationships with families Full results: Proficient
Interstate truck driving — Proficient
July 2024
Regulations and safe driving practices for long-distance trucking Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient July 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Security guard skills — Proficient
December 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Workplace safety — Proficient
March 2024
Using safe practices at work
Full results: Proficient
Customer service — Proficient
December 2022
Identifying and resolving common customer issues
Full results: Proficient
Warehouse safety — Proficient
January 2023
Using safe practices in a warehouse setting
Full results: Proficient
Security guard skills — Proficient
September 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Teamwork: Interpersonal skills — Proficient
July 2024
Responding to challenging team situations at work
Full results: Proficient
Delivery driver — Proficient
January 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient December 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
December 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
May 2021
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Energetic, career focused professional offering successful restaurant management experience, high technology industry, as well as successful business ownership and customer service experience
• Work well independently or cooperatively in team efforts
• Skilled in customer service, operations, budgeting and financial reporting
• Effective communicator able to relate well to people of all cultures, economic backgrounds and professional levels
Contact this candidate