Continuous Improvement Process

Chris Melton

Austin, TX ********@*****.*** 512-***-****

PROFFESIONAL SUMMARY

Results-driven professional with experience in lean, process and continuous improvement, operations excellence, PDCA, A3 problem solving, leader standard work, kaizen, quality control, and coaching kaizen events. Proven ability to lead complex initiatives, operations management, execution of strategic initiatives to increase performance, expense reduction initiatives, and improve overall efficiencies.

CORE COMPETENCIES

Continuous Improvement Change Management Process Improvement

Data and Analytics Kaizen and Value Stream Lean and TPS

Production/Operations Project Management QC and QA

PROFESSIONAL EXPERIENCE

MCM Consulting ATX, Austin, TX, September 2023 - current

Principal Consultant – Operations Excellence

Successfully create and deploy Corporate process improvement strategies as an integral part of the overall business vision.

Responsible for driving a change driven mindset and culture in the organization through grassroots process improvement activities and education programs.

Responsible for influencing and guiding leadership on process improvement initiative opportunities as well as providing progress on initiatives.

Implement overall equipment effectiveness, value stream mapping, and management for daily improvement

Baylor Scott & White Healthcare, Austin, TX, June 2017 – June 2023

Operations Excellence Coach III

Patient Mid-section Transplant Throughput Project reduced time from Patient Assessment to "Confirmed Transplant List" from 141 days to 74 days (47% improvement); average monthly transplants improved from 9 to 20; same day Patient Registration increased from 35% to 90%; Med Reconciliation errors and delays decreased by 80%.

Regional Gastro Intestinal Patient Access Improvements achieved 25-30 day improvement for next available appointments for Open Access for Patients; Physician Schedule Utilization improved from 45% to 80%

Developed Continuous Improvement Principles and Daily Management System, Lean Leadership, Metrics & Huddle Board Training and A3 Workshops for Senior Leadership, Physicians, Nursing, and Staff.

Cornerstone Healthcare, Dallas, TX, May 2014 – October 2016

Corporate Director, Operations Excellence

Created new System Wide Strategic Planning Process with new Standard Tools and Templates to help streamline decision making; improve quantitative analysis, promote critical thinking.

Multi-Disciplinary Rounding and Patient On Time Discharge Projects

oImproved on-time Patient Discharges for Shawnee Hospital 45% to 85%; Med Center from 30% to 72%.

oEnabled 3 Hospitals to achieve $100k below monthly budgeted expectations.

oAustin Hospital IDT Pilot improved Patient Satisfaction Scores from 78% to 100%.

oImplemented Daily Management System (DMS) Huddles with Leadership, Nursing, and Case Mgmt.

Patient Admissions LTAC Transactional Process Improvement resulted in additional $300k in revenue.

Developed Standard Continuous Improvement Principles 3 Day Training Package for Corporate and Staff.

Baylor Scott & White, Temple, TX, October 2009 – May 2014

Operations Excellence Coach

ED & LVN Chart Review A3 realized annual cost savings $261,511.

Infusion Capacity Optimization VSM increased patient throughput and revenue by 80%, achieved $76K annual cost savings; patient likelihood to recommend improved from 89% to 96.5%.

Operation Room 5S Initiative - 24 OR Rooms standardized realized annual inventory savings $300K.

Ortho Team A3 Urgent Patient Referrals Scheduling Access reduced from 16 days to 48 hours.

Accenture Consulting, Dallas, TX, June 2006 – October 2008

Experienced Supply Chain Consultant

Global Network Manufacturing Strategy Oil and Drilling Exploration created clean-sheet scenarios to diversify supply base from domestic to globalization to achieve Corporate Strategy in moving HQs to Dubai.

Air & Defense Manufacturing Contractor Production Sustainment SCM Value Stream Map and identify similar characteristics, leverage points, risks for Planning, Sourcing, Fulfillment, Transportation, Rework & Repair Divisions & provide recommendations.

Trucking Operations Goods Receiving & Fleet Management - Perform ROI Analysis for dock-to-stock materials, quantify costs ($1M), create Business Case for $1.3M conveyor system w/ ROI payoff schedule

USPS Operations Value Stream Map all distribution mail flows (First Class, Packaging, Priority & Express Mail)

Automobile Manufacturing Strategic Cost Reduction identified $2M cost reduction initiatives through creation of new cost reduction analysis process.

Applied Materials, Austin, TX, July 1999 – June 2003

Supplier Performance Engineer

CMPF Lean Line Design reduced Super Module Product Cycle Time by 50% (14 to 7 days)

Cathode Mfg Line Leadtime Optimization reduced critical part lead-time by 25% (16 to 12 weeks)

CMS Manufacturing Capacity Ramp & Revenue Threat on site supplier support to manage 4x growth in 110 days. Implemented Lean tools and techniques for shop floor and operational improvements; reduced set up time by 25% for 2 operational lines, avoided $5M in potential revenue loss.

Lean operational sub system cost reduction efforts resulted in $400k yearly savings.

EDUCATION

·Bachelors in Supply Chain Management, Michigan State University

·Associates Degree in General Business, Lansing Community College

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