Medical Records Client Service

Tracy Briggs

678-***-**** **************@*****.*** College Park, GA 30349

Professional Summary

Proactive and adaptable Administrative Professional with 10+ years of diverse experience in healthcare billing, legal support, and office administration. Proven success in managing confidential records, optimizing operational workflows, and delivering outstanding client service in high-volume, fast-paced environments. Adept at multitasking, problem-solving, and building positive working relationships across teams. Seeking to leverage administrative, billing, and legal expertise into a well-compensated role with career growth opportunities.

Core Competencies

• Legal & Medical Records Management

• Insurance Billing & Coding (Appeals, AR Follow-up)

• Client & Patient Intake Coordination

• Calendar & Schedule Management

• Administrative & Clerical Support

• Legal Documentation & File Auditing

• Microsoft Office & Excel (Intermediate)

• HIPAA Compliance & Sensitive Data Handling

• Multi-line Phone System Operations

• Interdepartmental Communication

• Payment Posting & Reconciliation

• Event Planning & Staff Support

Professional Experience

The Sanders Law Group LLC — Atlanta, GA

Receptionist / Intake Coordinator / Administrative Assistant

Oct 2019 – May 2025

Delivered front-line client support, managed a high volume of calls, and facilitated accurate intake processes for legal and insurance claims.

Drafted, reviewed, and organized legal documents, medical records, and client correspondence.

Maintained calendars and appointment scheduling across multiple departments.

Supported attorneys and negotiators by tracking deadlines, updating case files, and organizing confidential material.

Facilitated clear communication between clients, insurance adjusters, medical providers, and legal staff.

Played a key role in improving client satisfaction and internal efficiency through consistent, proactive support.

Spine Center Atlanta — Atlanta, GA

Collections Specialist / Medical Billing Coordinator

May 2019 – Jul 2019

Managed insurance claims processing, follow-ups, appeals, and patient billing inquiries within tight deadlines.

Posted payments, verified patient eligibility, and explained coverage and out-of-pocket expenses to patients.

Collaborated with front desk, clinical staff, and providers to improve revenue cycle operations and minimize claim denials.

Assisted patients with enrollment in pharmaceutical rebate and assistance programs.

Maintained meticulous documentation and ensured compliance with HIPAA and company policies.

Park ‘N Ride Shuttle Service — Atlanta, GA

Shuttle Bus Driver / Guest Services Specialist

Feb 2007 – Apr 2019

Provided safe and courteous transportation services while maintaining compliance with DOT regulations.

Offered concierge-level assistance to passengers, including those with special needs.

Assisted in route planning, emergency response, and communication with dispatch to ensure on-time service.

Represented company values through professionalism and attention to detail in customer service.

Education & Training

Billing and Coding Coursework

Atlanta Metropolitan State College – Atlanta, GA

Some College Completed – No Degree

High School Diploma

Benjamin E. Banneker High School – Atlanta, GA

• S.I.S.T.E.R.S Club (Secretary) FBLA Member Cheer Team Manager

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