Customer Service Support
Resume:
CH
Curtis Harvey
Professional Summary
Enthusiastic and aspiring IT professional with a strong foundation in computer systems, software applications, and troubleshooting techniques. Quick learner with a passion for problem solving and a commitment to delivering excellent user support. Skilled in adapting to new technologies, following technical procedures, and collaborating with team members to achieve goals. Eager to apply academic knowledge and self taught skills to contribute to efficient IT operations and grow in a dynamic technology environment.
Professional Experience
Kroger - Customer Service
Fayetteville, GA
01/2025 - Current
The Home Depot - Customer Service
Fayetteville, GA
03/2024 - 11/2024
Amazon Warehouse - Sorter
Union City, GA
03/2023 - 02/2024
Spalding County Works - Web Development Intern
Developed customer support, communication, and issue resolution skills, essential for IT service roles.
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Provided technical troubleshooting for point-of-sale (POS) systems and in-store technology.
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Developed customer support, communication, and issue resolution skills.
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Provided technical troubleshooting for POS systems and in-store technology.
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Strengthened problem-solving and troubleshooting skills in a fast- paced environment.
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Adapted to strict deadlines and team-based workflows, ensuring efficient operations.
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**********@*****.***
Fayetteville, GA 30214
Technical Skills
End-User Support & Troubleshooting:
Windows 10/11, PC hardware
diagnostics, break-fix, imaging, remote
desktop
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Messaging & Collaboration: Microsoft
Teams, Outlook, Microsoft Exchange,
SharePoint
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Security & Compliance: Email security
(SPF, DMARC, DKIM), malware
protection, retention policies
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Microsoft 365 & Azure: Active
Directory, Intune, Microsoft 365
Administration
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Scripting & Automation: PowerShell,
Graph API
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Networking & IT Support: TCP/IP,
network troubleshooting, conference
room AV support
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Data & Reporting (Preferred Skill):
Power BI, SQL
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Certifications
CompTIA IT Fundamentals (ITF+) -
2021
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● C++ Programmer Certification - 2023
Griffin, GA
01/2023 - 05/2023
Wendy's - Cashier & Customer Service
Fayetteville, GA
03/2022 - 03/2023
Walmart - Customer Service
Fayetteville, GA
11/2020 - 07/2021
Little Caesars - Customer Service
Fayetteville, GA
08/2019 - 01/2020
Provided hardware and software troubleshooting for end users, ensuring seamless daily operations.
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Assisted in break-fix support, imaging, and hardware lifecycle replacements to maintain system reliability.
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Supported Microsoft Teams conference room setup and troubleshooting, improving remote collaboration.
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Diagnosed and resolved email and security issues within Microsoft 365 and Exchange Online.
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Developed PowerShell scripts to automate IT tasks, reducing manual workloads.
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Partnered with senior analysts to educate users on best practices in technology usage.
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Developed customer support and technical troubleshooting for POS systems.
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Developed customer support and troubleshooting skills for POS systems.
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Developed customer support and troubleshooting skills for POS systems.
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Education
05/2024
Southern Crescent Technical College
Griffin, GA
Associate's Degree: Cybersecurity
05/2023
Southern Crescent Technical College
Griffin, GA
Associate's Degree: Computer
Programming
05/2023
Southern Crescent Technical College
Griffin, GA
Associate's Degree: Web Development
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