Security Guard Front Desk
Resume:
Arlene Jones
***********@*****.***
**** ******** ****** *********, ** 21223
OBJECTIVE EXPERIENCE
To obtain a Security Guard position and provide the best service to the organization as possible. Certifications:
Security Guard Certification expires 05/31/2018
Harken Security 02/2021-05/2025
Security Guard
Duty as a supervisor which was to work the front desk, sign visitors in, called to verify visitor entrance to residents that live on the property, make calls to inform residents of packages, monitor the CCTV of the property, made time sheets for scheduling, trained guards, made sure guards were on time, in uniform, and ready to work. I was on call even on my off days and did roll calls with my staff when needed. Admiral Security 07/2015-03/2017
Security Guard
Duty as Sgt/officer was to make sure each officer was on time for port. also had to radio to me when on port. also had to patrol each building checking that officers are checking bags for any weapons that could not enter the building. I also kept a log on all activities for that day. I also gave breaks for each officer and guarded their post until they returned. I also made sure all customers and employees were safe and helped the customer anyway I could.
Active Day Program 2014-2015
Duties include taking care of clients with some handicapped problems, engaging them in activities; act as a chaperone on trips ; prepare lunch and snacks; load and unload clients on and off the buses. Grada World 2014 - 2014
Security
My duties included driving (driver required to have a gun permit) money trucks, drove to different parts of the city and county to fill money machines with cash, and made deliveries inside of stores. Housing Code Enforcement/ Inspector 2007-2014
I handled 311 complaints and e-mails from Baltimore City residents' complaints regarding housing issues. Inspected inside and outside properties for violations and issued citations ranging from $60 to $1,000 depending on violation codes. Transferred to the Call Center in the Police Department from the Sanitation Department. I was in charge of providing customer services to the city of Baltimore, along with providing Arlene Jones
443 - 337 -3392
***********@*****.***
2544 Lauretta Avenue Baltimore, MD 21223
instructions to citizens regarding 311, non-emergency calls, scheduled dates for bulk pick-ups, scheduled removal of recycled items, handled calls for water main breaks and snow service removals. Baltimore Police Department
311 Call Center 02/2006-2014
Customer Service Agent 1
I answered high valued calls, inbound calls, took in complaints from citizens and put them in the system, giving them confirmation on their requests. I also did outbounds to make sure requests were answered and took between 110 to 120 or more calls a day.
Sanitation Enforcement Officer 2003-2007
Responsible for answering and addressing 311 complaints and e-mails from citizens of Baltimore City and the Mayor's Office My duties also included riding through the city in search of violations on citizens' properties, issued citations, and attended court for citations issued. Department Of Public Work 2001-2003
I worked as a Labor Worker, working on dirt trucks, cleaned streets, allies and parks. Also worked on bulk trucks, removed b 1k items from citizens' yards, and removed bulk from vacant properties. I was transferred o the position of driving the Mad Vac. The Mad Vac is a machine used for cleaning streets, sidewalks and allies in Baltimore City.
Kindenland Day Care 1998 - 2001
My duties included but not limited to supervising a staff of 6-8 females; monitored and disciplined staff that were constantly I e; in charge of meetings with staff and parents; in charge of opening the center daily from 6:00am — an stayed and closed at 6:00pm or until all children were picked up; made sure staff were interacting with children; in charge of completing payroll; received payments from clients making sure payments were received on time; made deposits to the bank; and did grocery shopping for the center. Saint Martin Day Care 1989-1998
Provided love and care for infants from the ages of 3 months to 2 year old toddlers. Responsible for implementing education related activities in alphabets, colors, songs, finger painting, art, numbers, stories, and child development; potty trained toddlers; performed secretary and office duties for each staff person. Liberty Campus Development Center 1982-1989
Arlene Jones
443 - 337 -3392
***********@*****.***
2544 Lauretta Avenue Baltimore, MD 21223
Provided academic instructions to pre-school aged children. Aided students in development and discovered creativity and ability to learn. Initiated cultural enrichment projects to expose students to new phonemes.
EDUCATION
Coppin State University, 1983
Major: Infant and Toddler
Community College of Baltimore, 1982 Major: Early Child are Walbrook Senior High School, 1982
Major: Art, Early Child Care
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