Office Manager Medical

Sonya Johnson

Warren, MI ***** *****************@*****.*** 313-***-****

Professional Summary

Results-driven Medical Office Manager with over 15 years of healthcare administration, clinical operations, and team leadership experience. Skilled in EMR/EHR management (Athenahealth, Epic, Centricity), medical billing and coding, prior authorization processing, and regulatory compliance (HIPAA, OSHA, DEA). Proven ability to streamline workflows, improve patient satisfaction, and manage high-volume practices with exceptional attention to detail. Adept at staff training, budget oversight, and strategic planning to drive operational excellence.

Core Competencies

• Medical Office Administration & Practice Management

• EMR/EHR Systems: Athenahealth, Epic, Centricity

• Prior Authorizations & Insurance Verification

• Medical Billing, Coding, and Revenue Cycle Management

• HIPAA, OSHA, and DEA Regulatory Compliance

• Staff Recruitment, Training & Performance Management

• Scheduling: Providers, Staff, and Surgical Procedures

• Patient Relations & Conflict Resolution

• Clinical Workflow Optimization

• Budgeting & Expense Control

• KPI Tracking & Quality Improvement Initiatives

Professional Experience

Internal Medicine Office Manager

Cornerstone Medical Group / Lakefront Internist – Saint Clair Shores, MI

Jan 2024 – Present

• Oversee daily operations of a high-volume internal medicine practice, ensuring compliance with healthcare regulations and quality patient care delivery.

• Superuser for Athenahealth and Epic EMR systems for scheduling, charting, billing, and documentation.

• Manage prior authorizations via Evicore, Carelon, and CoverMyMeds for imaging, medications, and referrals.

• Lead utilization review processes to support efficient care management.

• Reorganized staff roles to improve workflow and productivity, reducing patient wait times.

• Monitor KPIs, analyze workflow metrics, and implement process improvement initiatives.

Office Manager

Comprehensive Urology – Royal Oak, MI

Jun 2023 – Jan 2024

• Managed administrative and medical assistant teams for a busy urology practice.

• Oversaw surgical scheduling, imaging orders, and daily reconciliation of patient payments.

• Verified insurance, co-pays, co-insurance, and deductibles prior to procedures.

• Utilized Centricity, Epic, and Athena systems for patient scheduling and documentation.

Office Manager

Biomed Behavioral Healthcare PC – Roseville, MI

Aug 2018 – Jun 2023

• Directed operations across two behavioral health clinic locations.

• Ensured compliance with DEA, HIPAA, OSHA, and accreditation standards.

• Oversaw ordering of medical/office supplies, staff training, and vendor coordination.

• Led facility maintenance and safety oversight, including contractor management.

• Coordinated patient satisfaction surveys and implemented improvements.

Technical Customer Care Analyst

North American Bancard – Troy, MI

Jul 2017 – Aug 2018

• Provided B2B client support for financial transaction systems and troubleshooting.

• Monitored call quality, coached peers, and documented CRM case tracking.

• Resolved escalated issues, ensuring client satisfaction and compliance.

Education

Associate’s Degree in Business Management – Baker College

Certifications

Certified Medical Assistant– Expires Aug 2026

CPR Certified

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