Customer Service Property Management

Tina Thompson

*** **** ***** ***, *****, TX *****

817-***-**** *************@*****.***

Professional Summary-Experienced property management professional with over 20 years in customer service, leasing operations, and team leadership. Proven track record in maintaining high occupancy rates, managing tenant relations, and ensuring compliance with housing regulations. Skilled in multiple property management software platforms and committed to delivering exceptional resident experiences.

Core Competencies-Property Management & Leasing Operations • Customer Service & Tenant Relations • Property Marketing & Vacancy Management • Lease Negotiation & Enforcement • Property Maintenance Coordination • Software Proficiency: Yardi, Resman, Entrata, OneSite • Tax Credit Housing Programs • Team Leadership & Staff Development • Conflict Resolution & Problem Solving

Professional Experience

Property Manager

Accolade Property Management January 2024 – August 2025

• Managed day-to-day operations for residential property portfolio • Maintained high occupancy rates through effective marketing and tenant retention strategies • Ensured compliance with fair housing laws and company policies

Corrections Officer

Arlington Police Department August 2022 – December 2023

• Maintained safety and security in correctional facility environment • Demonstrated strong communication skills and conflict de-escalation techniques • Worked effectively in high-stress situations requiring quick decision-making

Manager

Tribecca Pointe Apartments June 2015 – July 2022

• Maintained property rentals by advertising and filling vacancies • Negotiated and enforced lease agreements • Established competitive rental rates through market research and financial analysis • Calculated overhead costs, depreciation, taxes, and profit goals • Maintained and secured property premises

Leasing/Assistant Manager

Sterling Staffing May 2002 – May 2018

• Managed leasing operations and enforced lease agreements • Established rental rates and maintained occupancy standards • Utilized property management software including Yardi, Resman, Entrata, and OneSite • Administered tax credit housing programs

Education

Certification

Arlington Career Institute Grand Prairie, Texas February 2004

Leadership Philosophy

My approach to leadership is guided by seven core principles: Patience, Empathy, Active Listening, Reliability, Dependability, Positivity, and Effective Feedback. These values enable me to build strong teams, resolve conflicts effectively, and maintain positive working relationships with colleagues and residents alike.

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