Customer Service Administrative Assistant
Resume:
Demika Carmichael
Philadelphia, PA *****
****************@*******.***
Professional Summary
Over 20 years of responsible experience as an Administrative Assistant with a proven record of accomplishment in the areas of customer relations, scheduling, staff supervision, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels. Work Experience
Customer Service/ Barista
Target-Abington-PA
January 2024 to Present
Barista at Starbucks inside of target, cashier, customer service aadvocate Customer Service Representative
Evolent Health-philadelphia county, pa
March 2022 to January 2024
I answer phone calls from providers,members, brokers etc regarding benefit details, coverage, claim information, broker commissions, refunds and member and provider complaints. Customer Specialist
Qualfon/Detroit Energy
January 2021 to March 2022
Clerical Tasks, Answer phones and complete customer payment orders and answer any questions regarding bills and payment plan options as well as third party assistance. Daily contributions:
Answering phones, outbound and inbound calls.
Bill payments
Third party assistance
Payment arrangements
Transfer calls to correct extension/department
Admin Support Specialist
Holy Redeemer Health Systems
January 2020 to December 2021
Clerical tasks and back-office duties of an organization. To run the office smoothly, administrative support specialists must manage the purchasing and inventory of office supplies as well as schedule the maintenance of office equipment. They serve as a liaison for executives by screening incoming calls and emails, sorting mails, and setting appointments with employees, customers, and vendors. Administrative support specialists must also be able to draft memos and edit report proposals and other business documents.
Daily contributions:
Answering phones, outbound and inbound calls.
Sorting and disbursing mail
Patient information
Answer emergency phone
Transfer calls to correct extension/department
Scan medical records into the system
Telecom Department
Einstein Medical Center
January 2014 to December 2019
I handle all inbound and outbound calls; this also includes screening phone calls and transferring calls to the appropriate party. Using our pager system to page doctors as well as call the necessary codes for emergency reasons including, cardiac arrests, stroke alerts, fire drills etc. Daily contributions:
Answering phones, outbound and inbound calls.
Using pager system to locate doctors, nurses, nursing supervisor Telephone Operator
Chestnut Hill Hospital
March 2012 to December 2016
Patient information
Answer emergency phone
Transfer calls to correct extension/department
Administrative Assistant
Germantown Medical Associates
January 2008 to December 2010
I handle all inbound and outbound calls; this also includes screening phone calls and transferring call to the appropriate party. Amongst my daily duties I schedule meetings, lunches, dinners, and the Doctors appointments.
Daily contributions:
Answering phones, outbound and inbound calls.
Help the medical assistant prepare for the doctors depositions Entrusted to manage office in the supervisor’s absence.
Copy/fax/mail medical records by request.
Sign off on medical supplies the doctor orders for patients. Disburse medicine when the medical assistant is out of the office. Process patient information.
Conduct a curtsey call list for upcoming/missed appointments. Education
DPT Diploma
Saul High school-Philadelphia, PA
Skills
• Spreadsheets/Reports
• MySQL
• MS Outlook
• Customer support
• Ethernet
• CSS (9 years)
• Windows
• MS PowerPoint
• XML
• Microsoft SQL Server
• Medical billing (5 years)
• Event Management
• Executive Support
• Creative writing (10+ years)
• Records Management
• Calendaring
• MS Word
• Analysis skills
• Help desk
• HubSpot
• Technical support
• Medical receptionist (7 years)
• Filing
• Insurance verification (10+ years)
• Medical coding (4 years)
• Office Management
• Medical terminology
• SQL (Less than 1 year)
• Database Administration
• Office Skills:
• Software troubleshooting
• Paging system
• Front-Desk Reception
• Intake (10+ years)
• JavaScript
• Microsoft SharePoint
• Google Suite
• MS Excel
• Google Docs
• Microsoft Word (10+ years)
• Salesforce
• MS Access
• Medical records (10+ years)
• Zendesk
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