Front Desk Customer Service
Resume:
LaShauna
Adams
Executive Summary
Results-driven experienced Front Desk Administrator with a
proven track record of providing exceptional customer service and administrative support. Skilled in multitasking, problem solving, and communication. Adept at handling high-volume calls, managing calendars, and maintaining efficient office operations. Skills
Time Management
Scheduling
Inventory Control
Office Administration
Team Collaboration
Staff Management
EMR Information System
Clerical Support
Front Office Management
Experience
November 2016–Present
• Front Desk Administrator • Metro Physical & Aquatic Therapy Inc.
Greet and welcome visitors/patients, ensuring a positive first impression.
Answer and manage incoming calls, directing them to the appropriate department or individual.
Schedule appointments, meetings and conference rooms using Microsoft Outlook.
Assist with administrative tasks such as filing, data entry and photocopying.
Maintain a tidy and organized front desk area.
Handles inquiries from clients, employees and vendors.
Receive and distributes mail and packages.
Maintain arrival and departures logs for security purposes.
Provide excellent customer service by addressing patients’ needs and concerns promptly.
232 Windsor PKWY
Hempstead, NY, 11550
********@*****.***
November 2010–January 2016
• Patient Service Representative • Advanced Care
Physicians
Answered incoming calls and provided customer service to guest and patients.
Greeted visitors/patients and directed them to the appropriate staff members and doctors.
Schedule appointments and managed calendars via Outlook
Maintained a clean and organized reception area
Filing of patient charts
Collected patient copays
Verified patient insurance and eligibility
September 2006–July 2016
• Accounts Manager • Tritium Card Service
Oversee and assigned billing accounts, ensured accurate and timely invoicing for patients.
Managed a team of billing specialist.
Provided leadership and support to staff as needed
Developed and maintained policies and procedures to ensure compliance with regulatory requirements.
Identified opportunities to improve billing efficiency and accuracy to implement strategies to achieve goals.
Collaborated with Finance department to ensure smooth and efficient billing operations.
Responded to and resolved billing inquires and issues as needed.
June 2005-January 2006
Assistant Store Manager DOTS LLC.
Delivered excellent service to ensure high levels of customer satisfaction.
Hiring, training and overseeing new staff.
Responding to customer complaints and concerns.
Ensuring store compliance with health and safety regulations.
Developing and arranging promotional material and in-store displays.
Managed store budgets and updating financial records.
Monitoring inventory levels and ordering new merchandise Education
Farmingdale State University 2004, Farmingdale, NY
Certificate in Business Education
Hempstead High School
Diploma
References
[Available upon request.]
Contact this candidate