Customer Service Project Management

ELIZABETH FUNDORA

Miami, FL ***** • Cellular: 786-***-****

*******@***.***

Professional Summary

Familiar with ordering, supporting reports, completing required documents and preparing marketing material. Goal-oriented with a pleasant personality, a tenacity that knows no restrictions and extensive Customer Service experience. Trained in project and time management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills

Extremely organized

Interpersonal and written

communication

Self-motivated

Team liaison

Pricing tool development

Project Management

Team leadership

Problem solving

Detail oriented

Computer literal

Multitasked

Creative

Work History

Pathology Secretary/Transcriptionist, 06/2019 to 08/2025 HSA Hospitals, Coral Gables Hospital, Coral Gables

Transcribe, print, route and file pathology and cytology reports.

Process and forward slides and blocks upon request to outside pathology departments.

Answer phones and file pathology reports.

Work closely with pathology staff at Palmetto Hospital.

Fax reports to doctor’s office daily.

Edit pathologist dictations on Meditech program.

Maintain documentation for departmental consultations.

Perform billing daily.

Work with the laboratory staff, nursing staff, medical staff, visitors and patients in a professional manner.

Work closely with doctor offices and their staff.

Extensive use of Pbar, Cerner, Word, Microsoft office and other software programs.

Work with customers to identify areas of concern and to recommend appropriate solutions. Continued …

Elizabeth Fundora Resume (Cont’d)

Page 2

Independent Specialized Associate in Medical Transcription, 06/2000 to 06/2018 Medical Rehabilitative Center – Miami, Florida

Transcribed work in different fields including Orthopedic Surgery, Cardiology, Pediatrics, pain management, Chiropractic, General Medicine, X-ray, CT and MRI.

Met 24-hour deadline turnaround on all work as well as with STATS.

Extensively worked on WordPerfect and Olympus Sonority.

Performed billing on a bi-weekly basis.

GE Sales Consultant/Administrative Assistant/Customer Service, 02/2012 to 08/2017 Biomedical International –Miami, Florida

Processed all digital imaging and ultrasound orders as well as parts orders.

Offered excellent customer service.

Created purchase orders, submitted to venders and tracked shipments.

Assisted Product Sales Specialist and Field Engineers for Caribbean islands.

Setup applications (training) for all digital imaging and ultrasound orders with GE.

Heavily involved with logistics including obtaining quotes and monitoring delivery of equipment.

Assisted in answering phones.

Created correspondence for company President.

Assisted in accounting, accounts payable and receivables including posting customer payments.

Created promotional material and assisted with presentations.

Worked extensively on QuickBooks, Excel, Word, Salesforce, Jabber and GE Sales Workbench.

Assisted GE personnel whenever necessary.

Participating in weekly GE sales meetings.

Developed and implemented system to insure commissions were paid.

Responded to numerous emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.

Education

Associates Degree: Specialized Associate in Medical Transcription National School of Technology – Miami, Florida

Continuing Studies: Business Administration

Miami Dade College – Miami, Florida

References Available upon request

Contact this candidate