Social Media Customer Service
Resume:
Julene Lindsey
️ *************@*****.***
Available for Remote or On-Site Roles
Professional Summary
Versatile professional with 20+ years of experience in government, nonprofit, and private sectors. Platinum-level DoorDash driver recognized for reliability, efficiency, and excellent customer service, completing 60+ deliveries per day through Dashlinks. Skilled in administration, project oversight, and social media management with a proven record of driving engagement and streamlining operations. Adept at managing high-volume workloads, meeting tight deadlines, and delivering quality results in fast-paced environments.
Core Competencies
High-Volume Delivery & Logistics Coordination
Customer Service & Client Relationship Building
Social Media Management & Content Creation
Government Public Assistance & Regulatory Compliance
Administrative Support & Office Operations
Project Management & Team Leadership
Data Analysis, Reporting & Documentation
Technology & IT Systems Support
Professional Experience
Delivery Driver – Independent Contractor
Postmates, UberEats, DoorDash 2019 – Current
Delivered meals and goods from restaurants and retailers to customers, consistently meeting or exceeding service expectations.
Achieved and maintained Platinum Driver status with DoorDash for superior customer satisfaction and reliability.
Completed Dash links with 60+ deliveries per day, showcasing strong time management, multitasking, and efficiency.
Built and sustained customer loyalty through professional communication and reliable service.
Utilized multiple delivery platforms and navigation tools to optimize routes and ensure timely deliveries.
Social Media Manager / Content Creator (Remote)
Self-Employed Contractor 2009 – Current
Designed and executed comprehensive social media strategies for clients across major platforms (Instagram, TikTok, YouTube, LinkedIn, Facebook, Pinterest, X/Twitter).
Produced engaging written, visual, and video content to increase brand awareness and customer engagement.
Managed community interactions, influencer collaborations, and brand partnerships.
Optimized campaigns through data analysis and performance reporting, making strategic recommendations for growth.
Ensured consistent brand voice and compliance with industry trends, algorithm changes, and platform updates.
Office Manager / Tax & Real Estate Assistant
MAXX TAXX – Remote 04/2022 – 12/2024
Directed HR duties include onboarding, scheduling, and team support.
Assisted with real estate operations, document preparation, and client communications.
Coordinated workflow for tax preparation services, ensuring accuracy and compliance.
Federal Emergency Management Agency (FEMA)
Multiple Roles Across Michigan, Nevada, and California 2005 – 2020
Public Assistance Emergency Grant Management Specialist I – Michigan (06/2020 – 11/2020)
Reviewed, evaluated, and processed Public Assistance Grant applications.
Ensured compliance with FEMA regulations for multimillion-dollar recovery projects.
Supervisory Call Center Manager – Nevada (08/2017 – 01/2018)
Supervised 300+ agents, providing training and coaching for 29 new supervisors.
Coordinated national disaster response, policy compliance, and high-volume call center operations.
Lead Supervisor – Pasadena, CA (08/2005 – 04/2006)
Managed Hurricane Katrina disaster relief operations, including emergency shelter and mold remediation.
Oversaw payroll, agent coaching, and escalated crisis communications.
Education
Pierce College – Los Angeles, CA (Graduated June 2022)
AS-T, Business Administration
AA, General Studies: Social & Behavioral Sciences
AA, General Studies: STE
AA, Banking and Finance
AA, Economics
AA, Management
AA, Marketing
Certificates of Achievement:
oBusiness Management
oBanking & Finance
oBusiness Essentials
oMarketing
oCSU General Education Breadth
Social Media Marketing Certification II
Technical & Analytical Skills
Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Oracle NetSuite, QuickBooks, CRM Software
Data Systems, QA & Algorithm Monitoring
IT Troubleshooting & Data Cleaning
Staff Scheduling & HR Systems
Leadership & Communication Strengths
Experienced team leader in both government and private sectors
Skilled in training, coaching, and staff development
Strong written and verbal communicator
Proven ability to perform under pressure in fast-paced environments
References
Available upon request
Contact this candidate