Call Center Accounts Receivable

** ****** *** ****

Sweet Valley, PA *****

Phone: 570-***-****

https//:linkedin.com/in/lisalee-evans-1376416b

Lisalee Evans

Utilize my skills in a growth position that directly contributes to the success of the organization and provides the opportunity for advancement.

Work Experience:

Jan 2024 – Present

Cintas Fire Protection – Accounts Receivable – F32 Tampa, FL

Contact past due customers to secure payment

Work with customers to provide current/past due invoices

Process customer payments

Establish payment plans were appropriate

Work with customer on any open issues to ensure customer satisfaction

Sept 2021 – Nov 2023

Frontier Communications – Enterprise CSAM, East Region

Work directly with Enterprise customers to resolve billing, repairs and account questions.

Salesforce Case/order entry for interactions with account holders.

Responsible to prompt communication with customer and internal vendors

Work with outside plant to coordinate repairs and installations.

Work with customer on any open issues to ensure customer satisfaction.

2017 – Aug 2021

Mondelez International – DSD Customer Care Agent/Projects

Answer calls/resolve issues related to Mondelez DSD System for branches, sales, and retail customers.

Document/communicate information for late drivers, refusals, profile updates and Master Data issues.

Order entry received via email and fax.

Invoicing, Credit Adjustments, process claims

Involved in Disruptive Thinking Project – Discontinued SKU’s

Utilize the Amazon portal to update orders, manipulate report to verify sku’s on Allocation.

2015 – Oct 2016

Frontier Communications – Marketing Database Analyst

Marketing list pulls for targeted campaigns from internal systems.

Served on several group projects including creating databases to manipulate the data into useful lists for use in SQL Server2012 Management Studio.

Ad hoc reporting and requests/presentations for all levels of management.

2007 – 2015

Frontier Communications - Senior Sales Analyst

MTD daily reporting using Brio and Access for both Res/Bus Call Centers nationwide.

Lead for Call Center BI tool responsible for the evolving tool, monitored daily for accuracy.

Salesforce Administrator for approximately 1,200 Residential Call Center Agents

Submitted tickets and created new work requests for the BI architects for enhancements to the tool.

Ad hoc reporting as needed for various departments and levels of leadership.

Commonwealth Telephone Company - Sales Analyst/ Product Manager/ Business Analyst

Updated monthly forecast numbers for Res and Bus channels, with actuals.

Provided sales and churn analysis on all products (DSL,POTS,CID,VM,CCF).

Created incentives for the Call Center agents to drive product sales as needed.

Prepare/distribute Fast Facts about new products, promotions, monthly News & Notes, bill inserts, etc.

Generate list requests for marketing mailings.

Ran queries and provided reports about Sales/Installs of all products.

Administrative Assistant II, Customer Service Representative, Repair/Answer, Telemarketing

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