Customer Service Office Manager
Resume:
Susan M Goad
Ararat, VA *****
************@*****.***
Professional Summary
I have 30 years experience as a full charge bookkeeper. Authorized to work in the US for any employer
Work Experience
Program Reviewer - SNAP
Manhattan Strategy Group
May 2024 to Present
Survey EBT - SNAP providers to report quantities of eligible staple foods available for purchase. Record store layout sketch.
Duties and Responsibilities:
• Complete initial and follow-up online orientation on how to perform store surveys properly
• Travel to assigned retailers and perform surveys of retail stores in and around your city of residence within a few days notice
• Introduce yourself, present identification, and government documentation to store owner/manager for review
• Collaborate with the store owner/manager to collect data
• Document store conditions
• Take required pictures on your mobile device as part of survey performance and documentation
• Follow guidelines from project team and client to ensure surveys are performed properly Retail Sales Associate/ Credit Coordinator
Lowe's of Mount Airy-Mount Airy, NC
February 2016 to December 2022
1 Year as Credit Coordinator -
6 Years as Customer Service Associate/Retail Cashier Customer Service Representative/ Credit Coordinator Lowe's Home Improvement-Mount Airy, NC
February 2015 to December 2022
North Carolina and Virginia licensed Nail Technician/Manicurist. Specializing in Dip nails, acrylic nails, gel nails, Gel X nails, builder nails. Repairs and maintenance. Pedicures - hot oil, water and waterless.
Age 12 and under - manicures and pedicures
Construction/Job Cost Accounting
10 years Job Cost Accounting/Payroll including Fuel Tax, Payroll Taxes, Sales Tax, Workers Compensation reporting and auditing
Certified Public Accounting
Bondurant & Rowe, CPA
Administrative Non-Profit Bookkeeper
Non-Profit
5 years Non-Profit/Governmental Accounting including Payroll, General Ledger, Depreciation/Asset Management, monthly financial statements, payroll taxes Workers Compensation reporting and auditing
Administrative Office Manager/Bookkeeper
St. Marks-Charlotte, NC
1 year Bookkeeper for 5 counties
Nursing Home Office Manager/Billing
5 years experience at 2 different nursing homes.
1. Medicare, Medicaid, Private Insurance billing
2. Oversaw Payroll and adjustments in Kronos for Administrative office 3. Resident financial accounting
4. Workers Compensation reporting and auditing
Education
Accounting/Electronic
Surry Community College-Dobson, NC
August 1983 to May 1984
Carroll County High School-Hillsville, VA
August 1981 to May 1983
Skills
• Bank Reconciliation
• Accounts Payable
• Data entry
• Medical collection
• General ledger accounting
• Accounting software
• and hard-working Full results: Highly Proficient Administrative assistant/receptionist -- Familiar July 2021 Using basic scheduling and organizational skills in an office setting Full results: Familiar Office manager -- Completed August 2021 Scheduling and budgeting Full results: Completed Advanced attention to detail -- Familiar August 2021 Identifying differences in materials
• Tax Experience
• Customer service
• Google Docs
• and formulas Full results: Familiar Analyzing data -- Familiar August 2021 Interpreting and producing graphs
• Documentation review
• Microsoft Powerpoint
• ICD-9
• Budgeting
• Medical Billing
• Excel
• Microsoft Word
• and act with integrity at work Full results: Proficient Data entry: Attention to detail -- Expert August 2021 Maintaining data integrity by detecting errors Full results: Expert Advanced bookkeeping
-- Completed June 2021 Calculating and determining the accuracy of financial data Full results: Completed Spreadsheets with Microsoft Excel -- Familiar August 2021 Knowledge of various Microsoft Excel features
• Adobe Acrobat
• Fuel Tax (10+ years) Sales skills -- Highly Proficient August 2021 Influencing and negotiating with customers Full results: Highly Proficient Customer service -- Proficient August 2021 Identifying and resolving common customer issues Full results: Proficient Medical billing -- Proficient August 2021 Understanding the procedures and forms used for medical billing Full results: Proficient Work style: Conscientiousness -- Highly Proficient August 2021 Tendency to be well-organized
• Account Reconciliation
• ICD-10
• Medical Coding
• Financial Analysis
• functions
• and detecting details among distracting information Full results: Familiar Front desk agent (hotel)
-- Familiar August 2021 Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar Protecting patient privacy -- Highly Proficient September 2021 Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient Analyzing data -- Familiar August 2021 Interpreting and producing graphs
• Asset Management
• Accounts payable
• Banking
• and drawing justifiable conclusions from data Full results: Familiar Work motivation -- Completed August 2021 Level of motivation and discipline applied toward work Full results: Completed Working with MS Word documents -- Expert August 2021 Knowledge of various Microsoft Word features
• or continued development in any professional field.
• Sales Tax (10+ years)
• Outlook
• Profit & Loss
• identifying trends
• QuickBooks
• Bookkeeping
• dependable
• Business Analysis
• English
• Event Planning
• and techniques Full results: Expert Work style: Conscientiousness -- Highly Proficient August 2021 Tendency to be well-organized
• Balance Sheet Reconciliation
• hardware
• and network operations Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification
• General Ledger Accounting
• Accounting
• Financial Statement Preparation
• Microsoft Outlook
• Operations management
• Financial Report Writing
• and hard-working Full results: Highly Proficient Principles of accounting -- Familiar July 2021 Preparing financial records according to federal policies Full results: Familiar Work style: Reliability -- Proficient August 2021 Tendency to be reliable
• Journal Entries
• following instructions
• Pricing
• Accounts Receivable
• Sage
• rule- abiding
• Office Management
• GAAP
• Microsoft Excel
• Microsoft Office
• Payroll
• Auditing
• and drawing justifiable conclusions from data Full results: Familiar Administrative assistant/ receptionist -- Familiar July 2021 Using basic scheduling and organizational skills in an office setting Full results: Familiar Managing accounts in QuickBooks -- Proficient September 2021 Using QuickBooks software to manage business financials Full results: Proficient HR: Compensation & benefits -- Proficient August 2021 Knowledge of compensation and benefits programs Full results: Proficient Technical support -- Completed August 2021 Performing software
• Word processing
• Accrual accounting
• Human resources
• rule-abiding
Certifications and Licenses
Nail Technician License
Driver's License
Contact this candidate