Project Management Manager

SUMMARY

Dynamic Business and IT Project Manager with over 10 years of experience leading complex projects from initiation through completion. Proven track record in technology integration to improve business outcome, risk assessment and mitigation, and process optimization across multiple business lines. Skilled in coordinating cross-functional teams, fostering strong partnerships, and ensuring timely delivery of high-quality solutions. Adept at communicating with senior leadership, driving continuous improvement, and managing issue resolution with a focus on efficiency and innovation. Holds a Master of Science in Management (MSM), Scrum Master Certification, Six Sigma Black Belt, is well-versed in New Product Introduction (NPI) processes.

Methodology Summary

Project Management Body of Knowledge (PMBOK)

Certified ScrumMaster (CSM)

Agile and Waterfall Software Development Life Cycle (SDLC)

Portfolio Management-Project Management Office (PM-PMO)

Six Sigma Define Measure Analyze Improve Control (DMAIC)

Earned Value Management System (EVMS)

Category/Type of Project Delivered

IT Application Development, Business and Technical Requirements Gathering, Development, Implementation, User Acceptance Testing.

IT Infrastructure enhancement.

Evaluation of Saas Applications.

FDIC Annual Exam Accreditation.

Activity Evaluation, Risk Identification/Mitigation/Control Assessment/Monitoring Determination.

IT Support to New Business Goals and Objectives.

Legal and Compliance regulations.

Business Strategy Planning.

International Business Portals.

Process Improvement/Cost Reduction.

Change Management and Certification Programs.

Merger/Acquisition/Spined-off/Relocation following applicable regulations.

ERP Implementation and Migration.

Business Process/Process Improvement.

PROFESSIONAL EXPERIENCE

Citigroup Inc. Issue Program/Issue Manager Nov 2021 – Jul 2024

Managed FDIC Accreditation Examination: Led the annual Federal Deposit Insurance Corporation (FDIC) accreditation examination for Citibank, ensuring compliance and effective risk management.

Project Management Expertise: Utilized Issue Management processes and project management methodologies to oversee all phases of issue resolution, resulting in improved productivity, technology, processes, cost savings, and controls.

Detailed Project Planning: Developed comprehensive project plans, including timelines, milestones, and resource allocation for the integration of payment systems.

Stakeholder Collaboration: Collaborated with stakeholders to gather and document business and technical requirements for payment gateways, ensuring alignment and successful implementation.

Vendor Management: Identified, evaluated, and selected payment gateway vendors. Managed vendor relationships, ensuring adherence to contractual obligations and quality standards.

Risk Mitigation: Identified potential risks associated with payment processes and gateways, developing and implementing effective mitigation strategies.

Agile Project Management: Utilized Jira to monitor sprint progress, track task completion, and analyze sprint metrics to drive team performance and productivity.

Internal Process Improvement: Led process improvement projects across multiple Lines of Business (LOB), including Business Analysis, Risk and Control, Legal and Compliance, and Client Facing Resources Intranet, enhancing operational efficiency.

Senior Leadership Communication: Provided consistent issue status updates and escalations to senior leaders. Developed and monitored issue metrics to ensure compliance with Issue Management Procedure and Policy.

Leadership and Coaching: Demonstrated growth in leadership and coaching, serving as a key point of contact for issue identification, escalation, and innovative decision-making.

Credit Card Transaction Management: Ensured accurate and timely processing of credit card transactions, enhancing financial operations.

Product Backlog Prioritization: Collaborated with product owners to prioritize the product backlog in Jira, focusing on the most valuable features.

Continuous Improvement Culture: Fostered a culture of continuous improvement within the Issue Management team and business partners, enhancing issue identification, escalation, and mitigation processes.

API Development and Maintenance: Overseen the development and maintenance of APIs for communication between payment gateways and other systems, ensuring seamless integration and functionality.

Data Security Protocols: Implemented robust data encryption and security protocols to protect sensitive payment information.

Marketing Campaign Coordination: Coordinated the launch of marketing campaigns for new credit card products, driving customer engagement and product adoption.

Agile Methodology Adherence: Aligned team objectives with Agile principles, ensuring adherence to Agile methodologies and driving continuous improvement.

System Soft Technologies Program/Project Manager Nov 2020 - Jun 2021

Program/Project Implementation: Created comprehensive implementation plans, schedules, and resource allocation strategies for customer-facing projects.

Project Management: Oversaw design, development, and implementation of projects, ensuring streamlined execution and high-quality deliverables.

Process Improvement: Reinforced accountability and continuous process improvement, handling deployment management for concurrent technical projects.

Cost & Change Management: Skilled in cost management, change management, quality management, shareholder management, contract negotiation, integration management, conflict resolution, and strategic planning.

Resource Utilization: Forecasted resource utilization and capacity, establishing a resource planning process for optimal staffing and workflow within the project management team.

Vendor & Credit Card Payment Integration: Maintained strong relationships with credit card payment processors and vendors, ensuring seamless integration and operation. Conducted detailed analysis of payment data to identify trends and areas for improvement.

Security Measures: Implemented advanced security measures to protect against credit card fraud and breaches.

Agile Project Management: Utilized Jira for tracking performance, refining user stories, and driving continuous improvement in Agile processes and team performance.

Trinity Industries Implementation Senior Project Manager Aug 2018 – Sep 2020

IT Infrastructure & Applications Projects: Managed international IT infrastructure and applications projects, including a major ERP system upgrade for the USA and Mexico.

Comprehensive Project Planning: Developed project plans covering scope, budget, and schedule. Led cross-functional teams from inception to execution.

Vendor Management: Managed interface processes with external SaaS vendors for cloud applications.

Status Reporting: Created and delivered project status reports to the Steering Committee and cross-functional teams.

Risk Management: Performed risk identification, response planning, and management to minimize impact and probability of risks.

Agile Transformation: Assisted in Agile transformation processes, guiding teams and organizations in adopting and scaling Agile practices.

NEC America - Retail Division Implementation Senior Project Manager Jun 2017 – Jul 2018

Large-scale Software Development Projects: Managed large-scale software development projects for the retail industry.

Organizational Goals & Cost Objectives: Responsible for meeting organizational goals and cost objectives while adding value by improving client processes.

Process Improvement: Planned, reviewed, improved, and monitored process and procedure implementation.

Resource Management: Developed schedules and manpower requirements, selected, developed, and evaluated personnel to ensure efficient operation.

Risk Mitigation: Identified issues and risks early, developing mitigation plans.

Requirements Gathering & Project Scope: Facilitated requirements gathering, defined project scope with customers, and identified opportunities for improvement. Developed detailed project plans and supported change management initiatives.

Cross-functional Team Management: Managed cross-functional teams for effective project execution and client communications. Presented project status to clients and senior management effectively.

CommScope Engineering Project Manager Jul 2016 – Jun 2017

International Project Management: Organized and managed international cross-functional activities, collaborating with procurement, manufacturing, supply chain management, and compliance teams.

Customer Requirements & Process Improvement: Interfaced with international product managers and sales teams to gather customer requirements, review processes, and recommend improvements, delivering cutting-edge solutions.

High-Profile Product Development: Managed high-profile product development and introduction projects for the global telecommunications market.

Cost Reduction & Six Sigma Methodologies: Led global cost reduction projects, achieving significant cost savings by applying Six Sigma methodologies.

Global Project Management: Managed projects across America, Mexico, Brazil, China, Belgium, and Australia, ensuring seamless execution and delivery.

Samsung Telecommunications America Implementation Project Manager - Business Planning II Jan 2008 – Jan 2015

Global PRM Evaluation & Digital Applications: Evaluated Samsung’s new global Partner Relationship Management (PRM) system, developing and implementing new digital applications to automate processes.

North America Portal Alignment: Worked with the development team to align portal features with North America’s requirements, launching the application on time with 46 other countries.

Sales Improvement: Improved sales close ratio by creating a new lead nurturing application.

SAP-GERP System Transition: Managed all phases of the transition project from local SAP to global SAP-GERP system, standardizing company processes and providing real-time data visibility to HQ in Korea.

System Deployment & Financial Efficiency: Deployed a new system on time and within budget, contributing to a 7% increase in financial efficiencies.

Cross-Functional Team Collaboration: Collaborated with product, marketing, sales, finance, and top management to resolve complex project issues and manage project risks. Implemented new processes and procedures through an online payment solution, reducing payment processing time from 5 days to 1, improving AP and cash flow.

Credit Card Transaction Management: Oversaw the reconciliation of credit card transactions to ensure financial accuracy. Updated and enforced credit card payment policies to adapt to industry changes and addressed customer inquiries promptly.

Customer Care & Technical Support Transition: Managed and negotiated the transition of Customer Care and Technical Support to an outsourcing company, reducing operational costs, improving quality of service, and increasing customer satisfaction by 25%.

Project Communication Strategy: Designed and established a project communication strategy to drive team participation, minimizing remote location challenges and cultural differences. Produced weekly reports for senior executives and stakeholders in North America and Asia.

Enterprise Distribution Model Processes: Planned and established processes for an enterprise distribution model. Managed the implementation of new business practices and integrated systems to support new account requirements.

Online Portal for Software License Orders: Assessed, managed implementation, and launched an online portal to process software license orders, re-aligning resources within the Customer Care team and reducing processing time by 50%.

Customer Requisitions & Development Plans: Anticipated, identified, documented, and managed key customer requisitions, driving appropriate development, testing, and implementation plans to ensure customer satisfaction.

Project Dashboards & Communication: Prepared project dashboards and communicated progress across organizational boundaries and levels from individual contributors to senior executives and customer networks.

Samsung Telecommunications America Implementation Project Manager - Business Planning I Jan 2003 – Jan 2008

E-commerce Solution Implementation: Led the conception to deployment of Samsung’s e-commerce solution, automating processes and enhancing efficiency.

Key Business Projects: Managed crucial projects to support company initiatives, achieving corporate goals and driving growth.

Business Portal Implementation: Implemented the Global Samsung Business Network (GSBN) portal, collaborating with HQ web developers in Korea and SMEs in the USA. Launched features including e-commerce, online payments, order status, inventory availability, invoice printing, and account receivables review.

System Integration: Established live interface between GSBN and SAP for real-time data.

Project Success: Delivered the project on time and within budget, leading to increased customer satisfaction by expediting order processing and displaying inventory availability.

Training & Deployment: Trained internal teams and 1,500+ customers through webinars and on-site training.

Company Relocation Management: Managed the company’s relocation from Miami, FL to Dallas, TX. Trained and recruited Order Management and National Accounts teams.

2-Tier Distribution Model: Implemented a 2-Tier Distribution model, modifying SAP transactions to support new customer requirements.

Samsung Telecommunications America Senior Business Analyst Jan 1998 – Jan 2003

Financial Impact Analysis: Reviewed the financial impact of major business decisions and process changes, providing recommendations to grow revenue and profitability.

Market Research & Analysis: Researched market data, analyzed industry trends, and presented strategic initiatives to management.

National Accounts Program Design: Designed a National Accounts program targeting large corporations, achieving 20% sales growth in the first year.

Sales Territory Realignment: Realigned sales territories and quotas based on market potential using aggregated consumption and BPI statistics. Monitored sales team performance and allocated resources as needed.

Market Expansion: Identified business opportunities in Canada, extended market coverage, and established a new warehouse in California, increasing sales by 35%.

Industry Analyst Relationships: Built and cultivated strong relationships with industry analysts to better understand market trends and competitors' strengths and weaknesses.

Samsung Telecommunications America Marketing Analyst Oct 1994 – Jan 1997

Market Research & Insights: Conducted market research, provided insights on industry trends, competitors, and market opportunities. Translated complex data for key decision-makers.

Distribution Model Evaluation: Analyzed and evaluated the distribution model, making recommendations to improve market presence. Identified market segments with high penetration rates.

Marketing Strategy Development: Provided information to management for developing new marketing strategies. Gathered pricing information and identified competitive pricing positions.

Special Promotions: Built special promotions and product bundles to improve price competitiveness.

Market Expansion Plan: Developed a business plan for opening an office in Mexico City, hired and trained employees, and set up a Custom Authorized Warehouse, reaching $1MM in sales in the first year.

Budget Control: Controlled the marketing budget and reduced printing costs by coordinating multiple print jobs.

PROFESSIONAL ORGANIZATIONS

Project Management Institute

Scrum Alliance Organization

Lean Six Sigma

LANGUAGES

Spanish: Native Speaker

Portuguese: Working Proficiency

EDUCATION/CERTIFICATIONS

Master of Science in Management (MSM), North Carolina State University

Bachelor of Science (BS) in Accounting, Garcilazo University, Lima-Peru

Scrum Alliance Certified ScrumMaster

Six Sigma Black Belt (SSBB)

Project Management Institute (PMI) Candidate for Project Manager Professional (PMP) Certification

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