Customer Service Data Entry

North Lauderdale, FL ***** 954-***-**** ************@*****.***

ASHLEY MUNNS

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

PROFESSIONAL

SUMMARY

SKILLS ● Windows Software Proficiency ● Fast and Accurate Typing

● Automated Systems ● Client Engagement Strategies

● Clear Oral Communication Skills ● Written Communication

● Customer Issue Resolution ● Team Coordination

● Proven Sales Skills ● Customer Support Expertise

● Proficient in Listening ● Proven Patience Skills

● Effective Time Management ● Proficient Computer Skills

● Efficient Problem Resolution ● Strong Interpersonal Communication

● Compassionate Communication ● Thorough Product Familiarity

● Data Entry Proficiency ● Resolution Facilitation

● Custom order management ● Email correspondence

● Billing coordination ● Call logging

● Cultural awareness ● Task prioritization

● Call handling ● Customer service

● Decision-making ● Relationship building

● Data entry ● Quality assurance

● Call center experience ● Phone etiquette

● Multitasking and organization ● First call resolution

● Inbound customer service ● Payment processing

● Product education ● Brand representation

DIGITAL SALES SPECIALIST 06/2024 to Current

Macys Call Center, Coral Springs, FL

WORK HISTORY

Developed sales leads and uncovered new business opportunities through prospecting and cold calling.

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● Increased sales average through prospecting for new business at networking events and CUSTOMER CARE REPRESENTATIVE 10/2022 to 05/2024

American Express, Sunrise, Florida

CLINICAL OPERATIONS HEALTH SPECIALIST II 01/2014 to 01/2018 MDLive, Inc., Sunrise, FL

CUSTOMER SERVICE REP 01/2014 to 12/2014

Alorica, Sunrise, FL

CUSTOMER SERVICE REP 01/2013 to 12/2013

cold calling.

Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results.

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● Developed and maintained courteous and effective working relationships.

● Excellent communication skills, both verbal and written.

● Cultivated interpersonal skills by building positive relationships with others.

● Skilled at working independently and collaboratively in a team environment. Provide exceptional customer service by responding to inquiries, resolving issues, and offering tailored solutions to enhance client satisfaction and loyalty with American Express products and services

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Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

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Responded to customer needs through competent customer service and prompt problem- solving.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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● Assisted call-in customers with questions and orders.

● Navigated multiple computer systems and applications to find information.

● Maintained up-to-date knowledge of product and service changes. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

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● Investigated and resolved accounting, service and delivery concerns.

● Delivered prompt service to prioritize customer needs.

● Responded proactively and positively to rapid change.

● Created and maintained detailed database to develop promotional sales. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

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● Identified and resolved discrepancies and errors in customer accounts.

● Investigated and resolved customer inquiries and complaints quickly.

● Increased efficiency and team productivity by promoting operational best practices. Managed key operational aspects of clinical services, ensuring adherence to health regulations and standards

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Provided specialized health support and services, contributing to the delivery of patient- centric care

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● Communicated with patients to understand health needs and challenges.

● Educated clients and families about rights and responsibilities.

● Managed customer inquiries and resolved issues efficiently to ensure satisfaction Maintained high service standards, contributing to a positive and supportive customer experience

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Global Response, Margate, FL

CUSTOMER SERVICE REP INBOUND SALES 01/2011 to 12/2013 Teleperformance, North Lauderdale, FL

SALES AGENT 01/2011 to 12/2011

Tcc Media, Coral Springs, FL

RETAIL SALES ASSOCIATE 01/2007 to 12/2009

Burlington Coat Factory, Sunrise, FL

Addressed and efficiently resolved customer inquiries, ensuring satisfaction and maintaining company reputation for service excellence

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Implemented problem-solving strategies to address and rectify diverse customer issues, contributing to the enhancement of customer experience

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Addressed incoming customer inquiries, ensuring high-quality service while effectively identifying client needs to offer relevant products and services

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Facilitated sales transactions with attention to detail and adherence to company protocols, contributing to the achievement of team sales goals

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● Responded to customer requests for products, services, and company information.

● Promptly responded to inquiries and requests from prospective customers.

● Managed timely and effective replacement of damaged or missing products.

● Exhibited high energy and professionalism when dealing with clients and staff. Educated customers about billing, payment processing and support policies and procedures.

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Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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● Responded proactively and positively to rapid change. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

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● Delivered prompt service to prioritize customer needs. Cultivated strong customer relationships, resulting in increased client satisfaction and repeat business

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● Implemented effective sales strategies to meet and exceed personal sales targets

● Explained features and advantages of [Type] products or services to promote sales.

● Informed customers of promotions to increase sales productivity and volume.

● Negotiated prices, terms of sales and service agreements. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

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● Set and achieved company defined sales goals.

● Attended monthly sales meetings and quarterly sales trainings.

● Contributed to team objectives in fast-paced environment. Supported daily store management, ensuring efficient operational workflows and customer satisfaction

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● Contributed to team oversight, fostering a collaborative environment for staff and clientele

● Greeted customers and helped with product questions, selections, and purchases.

● Answered questions about store policies and addressed customer concerns.

● Used in-store system to locate inventory and place special orders for customers.

● Greeted customers and provided outstanding customer service.

● Helped customers complete purchases, locate items, and join reward programs.

● Volunteered for extra shifts during holidays and other busy periods to alleviate staffing ASSISTANT STORE MANAGER 01/2003 to 12/2005

Dots LLC, Lauderhill, FL

shortages.

● Provided exceptional services and pleasant shopping experiences to retail customers. Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

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● Engaged in friendly conversation with customer to better uncover individual needs.

● Built customer loyalty and retention by delivering excellent shopping experiences.

● Maintained up-to-date knowledge of store sales, payment policies and security standards.

● Monitored customers for signs of security concerns and escalated issues to management.

● Provided customer assistance, ensuring satisfaction and streamlining the sales process Facilitated product selection by offering knowledgeable recommendations based on customer needs

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Processed payments for credit and debit cards and returned proper change for cash transactions.

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Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

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Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

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Maintained positive customer relationships by responding quickly to customer service inquiries.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

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● Rotated merchandise and displays to feature new products and promotions.

● Reconciled daily sales transactions to balance and log day-to-day revenue. Walked through store areas to identify and proactively resolve issues negatively impacting operations.

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● Created and maintained safe and secure work environments for employees.

● Interacted well with customers to build connections and nurture relationships.

● Supervised creation of exciting merchandise displays to catch attention of store customers.

● Reported issues to higher management with great detail.

● Trained and guided team members to maintain high productivity and performance metrics.

● Monitored daily cash discrepancies, inventory shrinkage and drive-off. Implemented business strategies, increasing revenue, and effectively targeting new markets.

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Plantation High School, Plantation, FL

High School Diploma, 06/2003

EDUCATION

Charlean Cowart

Title: Clinical Health Coach

Phone # 786-***-****

REFERENCES

Email Address: ********.******@*****.***

Pembroke Pines, FL

Danyca Pinder

Title : Health Aide

Phone Number: 754-***-****

Email Address: ************@*****.***

Atlanta, Ga

Priscilla Christie

Title: Digital Sales Specialist

Phone Number: 954-***-****

Email Address:

Coral Springs, FL

Contact this candidate