Customer Service Cherry Picker
Resume:
KEN HUFF
Mansfield, TX *****
********@*****.***
Professional Summary
Experienced professional in inventory management and employee performance evaluation, adept at conducting regular assessments to identify areas for improvement. Demonstrated ability to maintain accurate records of employee performance and attendance while ensuring compliance with safety regulations. Proven track record of managing customer service inquiries effectively, resolving conflicts, and providing guidance to junior staff members. Skilled in organizing training sessions for new hires and supervising daily operations to enhance team productivity. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager/Shift Leader
Auto Spa Detail-Dallas, TX
March 2015 to Present
Conducted regular performance reviews for employees to identify areas of improvement. Managed customer service inquiries and complaints in a timely manner. Ensured compliance with safety regulations and company policies. Provided guidance and support to junior staff members on daily tasks, projects, and objectives. Organized training sessions for new hires to familiarize them with the workplace environment. Communicated regularly with customers to gain insights into their needs. Maintained up-to-date knowledge of company products and services. Monitored employee attendance records, timekeeping, and payroll information. Supervised daily operations including scheduling shifts, assigning duties. Resolved conflicts between team members in an effective manner. Delegated work to staff, setting priorities and goals. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Recruited and trained new employees to meet job requirements. Resolved customer inquiries and complaints requiring management-level escalation. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Created and managed budgets for travel, training, and team-building activities. Cherry Picker Operator
R14-Arlington, TX
August 2020 to October 2024
Performed monthly inventory checks to ensure sufficient stock levels for all products. Collaborated with other departments to coordinate workflow processes between teams. Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions. Picking orders, customer service, cycle counting, coordinating, cleaning Cherry picker/ stocker
Weir's Funiture,Inc.-Addison, TX
July 2015 to July 2020
Stocking, pulling orders, cherry picking, loading and unloading, cycle counting, customer service Education
Certificates in IT
AEC TEXAS INSTITUTE-Garland, TX
July 2004 to July 2004
Skills
• Employee training
• Inventory management
• Performance evaluation
• Workforce scheduling
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