Operations Manager

KINAH MYERS

PMP-Certified Strategic Operations Partner

STRATEGIC OPERATIONS LEADERSHIP

As the founding partner of KIAVS, I've spent nearly a decade architecting operational excellence for businesses ranging from innovative branding agencies to Fortune 500 companies. My approach combines strategic business thinking with tactical execution expertise, enabling organizations to scale efficiently while maintaining quality and minimizing operational overhead. This comprehensive experience – managing everything from complex project portfolios to financial operations to customer success programs – provides a unique perspective that allows me to identify operational opportunities that others miss and implement solutions that create lasting competitive advantages. OPERATIONS & PROJECT MANAGER

KinahIAm Virtual Services, LLC January 2016 - Present Transform operational challenges into strategic advantages for diverse clientele through comprehensive project management, financial operations, and process optimization; architect scalable systems that reduce administrative overhead by 40% while improving service delivery quality; manage concurrent project portfolios of 15+ initiatives with budgets totaling $2M+, ensuring 100% on-time delivery through predictive planning and proactive risk mitigation; serve as strategic operations partner for high-growth businesses, implementing automation frameworks that eliminate 80% of manual touchpoints in client onboarding processes.

Notable Operational Transformations:

●Designed and implemented an automated client onboarding system for a branding agency that reduced project kickoff time from 3 weeks to 5 days, resulting in 25% faster time-to-value for clients and improved cash flow management

●Developed comprehensive financial operations framework including full-charge bookkeeping, reconciliation processes, and real-time financial reporting that improved decision-making speed by providing leadership with daily rather than monthly financial insights

●Created cross-functional project management system that increased team productivity by 35% through elimination of communication bottlenecks and implementation of predictive milestone tracking

●Implemented quality assurance protocols that achieved 98% client satisfaction rate while reducing revision cycles by 50% through proactive expectation management and systematic feedback integration

●Established vendor relationship management program that negotiated 15% cost savings across major expense categories while improving service quality through strategic partnership development CORPORATE OPERATIONS EXPERIENCE

DIGITAL SERVICE CONSULTANT

Wayfair December 2020 – July 2021

Delivered exceptional customer experience through multi-channel support while maintaining top 10% performance metrics in issue resolution and satisfaction scores; collaborated with cross-functional teams to identify process improvements that enhanced operational efficiency; utilized advanced technology platforms simultaneously to provide seamless customer support, demonstrating ability to thrive in complex, fast-paced operational environments. PARTNER RELATIONS ADVISOR

Apple, Inc. December 2019 – April 2020

Provided comprehensive operational support to Apple Developer Program members, guiding them through complex enrollment processes and technical requirements; collaborated with global support teams to resolve critical issues requiring advanced 803-***-**** Columbia, SC *********@*****.***

problem-solving and coordination across multiple departments; conducted systematic analysis to identify recurring operational challenges and contributed to knowledge base improvements that reduced future support burden. ASSISTANT PROJECT MANAGER / ACCOUNTS PAYABLE SPECIALIST CBA Housing of SC, Timberline Construction Group July 2017 – November 2019 Supported management of 4 major construction projects with combined budgets of $125M, coordinating cross-functional teams of 40+ members to ensure on-time, on-budget delivery; processed 2,500+ monthly invoices with 99.7% accuracy rate while maintaining strict regulatory compliance; implemented process automation initiatives that improved operational efficiency by 97%, demonstrating exceptional ability to identify and execute systematic improvements in complex operational environments. CORE OPERATIONAL COMPETENCIES

Strategic Operations Management: Full-cycle project management, process optimization, resource allocation, performance metrics development, risk mitigation, vendor relationship management Financial Operations Excellence: Full-charge bookkeeping, accounts payable/receivable, budget development and monitoring, financial reporting, cost analysis, regulatory compliance Technology & Automation: Advanced proficiency in Microsoft Office Suite, Google Workspace, Salesforce, HubSpot, project management platforms (Asana, Monday.com, ClickUp), accounting software (QuickBooks, Xero), process automation tools

Client Success Operations: Customer onboarding automation, relationship management, satisfaction tracking, retention strategies, service delivery optimization Project Management Expertise: PMP certification, Agile methodologies, timeline management, stakeholder coordination, risk assessment, resource optimization EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Business Administration

Business Management & Accounting (Dual Concentration) DeVry-Keller School of Management 2019-2021

Project Management Professional (PMP)

Project Management Institute (PMI) Certified 2020 Bachelor of Science, Business Administration

University of Maryland, College Park 2003-2007

Bachelor of Science, Fashion Design & Marketing

Fashion Institute of Technology, New York City 2011-2013 TECHNICAL SPECIFICATIONS

Advanced Technical Proficiency: Microsoft Office Suite (Expert-level Excel including VLOOKUP, pivot tables, macros), Google Workspace, Salesforce, HubSpot, Zoho CRM, QuickBooks, Xero, FreshBooks, Asana, Monday.com, ClickUp, Slack, Zoom, Microsoft Teams

803-***-**** Columbia, SC *********@*****.***

Performance Metrics: 88 WPM typing speed with 99% accuracy, 260 KPM 10-key proficiency, Mac/Windows dual proficiency, basic HTML/CSS knowledge

Process Optimization Tools: Database management, workflow automation, performance analytics, quality assurance systems, and documentation standardization

803-***-**** Columbia, SC *********@*****.***

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