Customer Service Assistant Manager
Resume:
Angie Alverson
Greensboro, NC *****
********************@*****.***
●Excellent communication skills
●Strong organizational skills
●Able to successfully handle assignments and priorities
●Eager to learn and apply new information
●Capable of working effectively without supervision
Work Experience
Assistant Manager
Cato
July 2025 - Current
Assist in directing the objectives for the entire store including staffing/personnel management, merchandising, expense control, sales generation/customer service, loss prevention, planning and forecasting.
Assistant Supervisor
Packing
VF (Ameristaff)
September 2024 – November 2024
(Company closing January or March)
Ensure all products are packed safely and efficiently. Train, set responsibilities, and standards, supervisor and evaluate packers and warehouse workers.
Walgreens
April 2024 – September 2024
Leader
Supervises store and pharmacy, including opening/closing/changing shifts, task delegation. Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders, Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality.
Analyzes inventory trends and supervises inventory management. Supervises receiving, stocking, pricing, returning, and transferring of merchandise. Implements store organization. Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food. Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, Store Net, Intercom+, etc. Ensures response to all systems problems, contacting information technology support.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Merchandiser
SAS Retail Stores - Orange CA.
March 2023 to December 2023
As a merchandiser, responsible for servicing stores in the field, re-merchandising products, and performing other merchandising activities. Work either in a team environment, or independently based upon the project. Travel to different stores.
Customer Service Representative (Remote)
Conduent - Florham Park, NJ
December 2022 to March 2023
Performing routine call center activities concerning business products and services
Using the tools provided to guide through customer conversations
Providing customers with important information while communicating in a warm empathetic manner
Gathering information to keep customer profiles and accounts up to date.
Receiving
Radial - Martinsville, VA
August 2022 to November
A receiver is responsible for confirming receipt of items delivered from distribution centers to the warehouse. Receivers carefully evaluate order invoices, ensuring the correct quantity of the items, and inspect the merchandise for any possible mislabeling and defects. They also coordinate with the distributors for replacement and verifications concerning the delivery. A receiver must have excellent organizational and analytical skills, especially on billing discrepancies by utilizing specific shipping software to monitor the delivery activities.
Clerical
AmeriStaff Employment & Staffing Solutions/ICF - Martinsville, VA
August 2022 to August 2022
Stuffed and prepared envelopes for mailing.
Server
King's Grant Retirement Community - Martinsville, VA
June 2022 to August 2022
Read and review instructions on break-down sheets. Ensure food has been prepared and ready to serve. Prepare and deliver trays to Health Care. Keep all food preparation and service areas clean and sanitized. Post menus, bus and reset tables in dining room areas the next shift. Empty trash receptacles. Stock, remove, cover and store foods and condiments. Label and date all food items.
Assist the Sales Manager
Mary Kay Cosmetics - Bassett, VA
August 2008 to January 2022
in leading, directing and motivating the sales team in order to achieve the overall corporate sales objective. Revising and implementing the sales strategies plans. Generating sales opportunities by identifying appropriate business targets. Providing a professional and excellent level of customer service with existing and new customers. Answer sales rep questions, concerns and product/service questions.
Leader
MHC after 3
Patrick & Henry Community College – Fieldale Collinsville, VA
October 2021 to January 2022
Responsible for middle school program planning, communicating with students, school faculty, and staff, as well as student families. Assist site director and instructors with program activities and recruitment, actively engage and educate participants, family members, and community, mentor students in a variety of learning and life experiences, and support environments that are safe, healthy, and conducive to student learning.
Caregiver
Public Partnerships LLC - Stuart, VA
August 2018 to July 2019
4919 Iron Bridge Rd, Stuart, VA
Assist clients in their daily personal tasks, such as bathing or dressing. Housekeeping, such as laundry, washing dishes, and vacuuming. Help to organize a client's schedule and plan appointments. Arrange transportation to doctors' offices or other outings. Shop for groceries and prepare meals to meet a client's dietary specifications. They may also help with simple prescribed exercises and or with giving medications.
Staffing and Assignments Coordinator
Spartan Staffing - Martinsville, VA
July 2012 to November 2014
Reviewed applications for employers, matched employees with employers, drug screens, orientation, job fairs, onsite tours, filing, answering phone, front desk, copies, fax, on call for weekend shifts, deliveries, order supplies, service and sales. Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media and internet sites. Offering opportunities, and benefits. Making presentations and maintaining rapport. Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references and comparing qualifications to job requirements.
Shipping/Receiving Clerk
Ameristaff - Bassett, VA
February 2012 to April 2012
Monitor and record all incoming and outgoing shipments. Update ship plan and upload to portal for management to view. Call carriers and schedule pickups. Print and attach all UPS and FedEx labels. Print all merchandise labels and distribute. Receive, print, sign and distribute all bill of ladings. File and maintain all documents.
Accounts Payable Clerk
Ameristaff - Bassett, VA
August 2011 to February 2012
Compile and maintain accounting records for all payable systems.
Work with vendors and service providers to reconcile purchase orders and pay invoices by writing checks or using electronic payment methods. Compile reports on a regular, scheduled basis to reconcile cash transactions related to organizational expenditures, which is used for financial management and tax reporting purposes.
Accounts Payable Clerk
CP Films - Bassett, VA
October 2008 to December 2010
Enter all vendor invoices. Review non-PO expenses for proper approval. Make accurate and timely payments. Reconcile vendor statements Prepare state use tax reports and documents sale tax exemptions. Answer vendor inquires and maintain good vendor relations. Expense accruals.
Unit Leader
Avon - Martinsville, VA
August 2006 to November 2007
Managed a team of twenty-eight while recruiting one to three team members bi-weekly. Training and mentoring new and current recruits. Attend training seminars and biweekly seminars. Work closely with management to attain district goals. Accounts receivable, accounts payable, collections and weekly deposits. Shipping, receiving and inventory. Schedule appointments and meet with customers. Process and deliver orders.
Customer Care Professional
United Healthcare - Greensboro, NC
August 2004 to April 2005
Respond to inbound customer calls. Answer customer questions and document their account. Investigate and resolve issues. Review member claims and decipher cpt,hicpics, to philippics?
icd9 diagnosis, icd9 procedure, modifiers and revenue codes. Confirm eligibility of benefits for members. Training and self-development seminars as needed.
Office Manager
Energy Innovations - Jamestown, NC
August 2003 to April 2004
Accounts receivable, accounts payable, collections, payroll and taxes. Quotes to clients Order equipment and office supplies for clients. Shipping, receiving and inventory. Answer phones and schedule appointments for the client. Meet with contractors, equipment dealers and clients. Send client file covers. Plot and xerox blueprints. Proofread blueprints, correct mistakes and send drawings via email to the Auto CAD technician.
AR Assistant
Spectrum Laboratory - Greensboro, NC
February 2000 to August 2003
Report directly to management. Fill any position as needed in the accounts receivable department. Variety of insurance age trial balance and denial reports. Post insurance and patient payments Collections. Responsible for the function of the Deposit Room.
Education
Three years of Human Resources credits at Strayer University in Human Resources
Strayer University
October 2018 to October 2021
One year of Business Management at National Business College in Business Management
National Business College - Martinsville, VA
October 1998 to October 1999
References
Available upon request
Contact this candidate