Customer Service Representative
Resume:
S H A R O N D A L B E R G
SD
Dear Hiring Manager,
I am writing to express my interest in a remote position within your organization that aligns with my background in administrative support, customer service, and training. With over a decade of experience—including extensive remote work supporting government healthcare programs—I bring a strong combination of professionalism, communication skills, and a proven ability to work independently with minimal supervision. Most recently, I served as an Eligibility Specialist and Customer Service Representative with Maximus US, where I supported clients through complex Medicaid and MassHealth processes. I excelled at resolving customer inquiries, maintaining accurate data, and ensuring compliance with federal and state guidelines—all while working remotely. My prior roles at ECFMG gave me deep experience in training, onboarding, and managing standardized patients, reinforcing my skills in team leadership and detailed coordination in a high-stakes environment. Key strengths I would bring to your team include:
• A consistent ability to adapt and thrive in remote work settings
• Proven success in customer-facing and administrative roles
• Experience managing sensitive information and upholding strict compliance standards
• A calm, professional demeanor with strong written and verbal communication skills I am enthusiastic about the opportunity to contribute to a company that values remote talent and supports growth. I would welcome the chance to speak with you further about how my background and skills could be a great fit for your team.
Thank you for your time and consideration. I look forward to the opportunity to connect. Sincerely,
281-***-**** *************@***.*** Lumberton, TX 77657 Sharon Dalberg
R E M O T E W O R K A D M I N I S T R A T I V E S U P P O R T C U S T O M E R S E R V I C E T R A I N I N G & O N B O A R D I N G
S H A R O N D A L B E R G
SD
Highly organized and detail-oriented Customer Service Representative (CSR) and Administrative Professional with extensive remote work experience. Adept at providing exceptional customer support, managing administrative tasks, and training new hires in fast- paced environments. Strong written and verbal communication skills with the ability to work independently with minimal supervision. Seeking a remote role where I can leverage my skills in customer support, administrative operations, and training to contribute to a dynamic team. Remote Work & Virtual
Communication
Administrative & Clerical Support
Customer Service & Client Relations
Data Entry & Records Management
Appointment Scheduling &
Calendar Management
Training & New Hire Onboarding
Written & Verbal Communication
Problem-Solving & Critical Thinking
Time Management & Task
Prioritization
Profile
CUSTOMER SERVICE REPRESENTATIVE (CSR) 10/2021 -
05/2023
Provide remote customer support for MassHealth and government-related healthcare initiatives.
Schedule appointments for COVID-19 vaccine distribution. Assist customers with eligibility verification, policy inquiries, and technical support. Maintain accurate records in CRM systems and follow compliance regulations. CSR III – COVID-19 VACCINE HOTLINE
05/2021- 10/2021
Supported CDC and government COVID-19 vaccination projects, assisting callers with locating vaccine sites.
Provided real-time problem resolution and multi-tasked across multiple platforms to update records.
Lumberton, TX 77657
*************@***.***
Remote Experience
ELIGIBILITY SPECIALIST 05/2023-01/2025 Skills
Processed and verified Medicaid applications for Mississippi residents based on state and federal eligibility requirements.
Assisted applicants with understanding program benefits, required documentation, and coverage options.
Conducted case reviews and data entry to ensure accuracy and prevent fraudulent claims.
Provided customer support via phone and email to resolve inquiries about eligibility, renewal, and application status.
MAXIMUS US REMOTE 05/2021 - 01/2025
P A G E 2 O F 2
S H A R O N D A L B E R G
SD
Microsoft Office Suite (Word, Excel,
Outlook)
CRM Systems & Data Entry
Platforms
Virtual Communication Tools
(Zoom, Microsoft Teams)
Call Center & Help Desk Software
Learning Management Systems
(LMS)
STANDARDIZED PATIENT TRAINER 11/2011-06/2020
Trained and managed Standardized Patients (SPs) for high-stakes physician assessments.
Assisted in recruitment, hiring, and onboarding of new SPs. Provided detailed evaluations and performance assessments to ensure accuracy in portrayals.
Conducted remediation training for SP performance improvement. SENIOR CONTROL ROOM OPERATOR /
ADMINISTRATOR ON DUTY 11/2021-06/2020
Supervised exam processes through video monitoring, ensuring adherence to protocols.
Acted as a liaison between standardized patients, proctors, and examinees.
Managed timing, scoring, and completion tracking for high-stakes exams.
STANDARDIZED PATIENT 06/2004 – 11/2006
Portrayed patients for medical training to assess students’ clinical skills.
Responded to medical student inquiries and underwent physical examination simulations.
SENIOR PROCTOR / ADMINISTRATOR ON DUTY
11/2006 – 01/2008
Monitored and proctored high-stakes medical exams to ensure compliance with testing regulations.
Provided exam instructions, maintained test security, and addressed student concerns.
THE EDUCATIONAL COMMISSION FOR FOREIGN MEDICAL
GRADUATES (ECFMG) HOUSTON, TX 06/2004 - 06/2020 High School Diploma
NEW CANEY HIGH SCHOOL
05/1970
Education
Technical skills
&
Software
Professional Experience
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