Remote Customer Service

Amanda McClellan

********@****.*** 765-***-**** Muncie, IN

Summary

Seeking a Remote Customer Service Representative role with 17 years of diverse experience in customer service, program coordination, and education. Skilled in maintaining compliance with policies, providing person-centered care, and delivering exceptional service. Proven ability to manage administrative tasks, develop service plans, and foster independence in clients.

Work Experience

Uber Technologies, Inc.

Uber Driver Muncie, IN Aug 2021 - Present

• Provide safe and efficient transportation for passengers to various destinations, ensuring a satisfactory travel experience.

• Maintain vehicle cleanliness and operational standards, contributing to a reliable and professional service environment.

• Utilize GPS navigation to determine optimal routes and accurately calculate fares, performing necessary administrative duties with attention to detail.

DSA, Caregiver

Program Coordinator Anderson, IN Jan 2020 - Apr 2020

• Managed client files, ensuring adherence to HIPAA and organizational protocols while developing and overseeing personalized service plans for individuals with developmental disabilities.

• Coordinated with various agencies to deliver integrated care, focusing on the clients' personal needs and preferences.

• Trained and supervised over 25 direct support professionals, ensuring quality care and stepping in to provide direct support during critical periods, such as the COVID-19 shutdown, to maintain client and employee safety. ResCare

Direct Support Professional Muncie, IN Sep 2019 - Feb 2020

• Provided personalized support and care, adhering to healthcare guidelines to enhance residents' daily living independence.

• Accurately maintained required documentation and responsibly operated facility vehicles in alignment with organizational policies and legal regulations.

Indiana Mentor

Program Director New Castle, IN Apr 2019 - Aug 2019

• Managed the meticulous upkeep and compliance of client files, ensuring adherence to state-mandated policies for investigating reportable events, and executed thorough preparation and submission of incident reports to the appropriate regulatory body.

• Conducted performance evaluations of staff to assess program quality and the efficient allocation of resources, contributing to the development of organizational policies concerning participant eligibility, program requirements, and benefits.

Help at Home

QDDP Muncie, IN Dec 2016 - Feb 2019

• Managed comprehensive client files, ensuring accuracy, confidentiality, and compliance with regulatory standards.

• Assessed staff performance and program quality, optimizing resource utilization and enhancing service delivery.

• Contributed to the development of organizational policies, focusing on participant eligibility and program structure, and maintained meticulous records and reports.

SouthernCare Hospice

Medical Records Technician Muncie, IN Nov 2016 - Jan 2017

• Managed the accurate compilation and maintenance of medical records, ensuring compliance with a range of standards including administrative, ethical, legal, and regulatory directives.

• Processed patient data, contributing to the integrity and confidentiality of the health care system's records management.

Heorot Pub and Draught House

Bartender Muncie, IN Jul 2002 - Jul 2012

• Managed inventory and restocked bar essentials, ensuring optimal availability of beverages and supplies for service continuity.

• Executed opening and closing protocols, maintaining the establishment's operational standards.

• Prepared kitchen and bar areas for daily operations, contributing to the efficiency of the service cycle. Antonelli College

General Education Instructor Hattiesburg, MS Jun 2010 - Jul 2011

• Devised and implemented comprehensive lesson plans across multiple disciplines, enhancing student engagement and technological proficiency in academic and professional development subjects.

• Recognized for teaching excellence with 'Instructor of the Quarter' accolade and consistently surpassed benchmarks in student satisfaction metrics.

Harrison College

Librarian and General Education Instructor Muncie, IN Apr 2006 - Jun 2009

• Developed and implemented an accredited 'Resource Room,' ensuring compliance with new standards by managing the acquisition and organization of essential research and reference materials.

• Served on the Education Committee, contributing to the creation of institutional policies and procedures, and conducted peer evaluations to identify and address faculty development opportunities. Indiana Business College

Adjunct Instructor Muncie, IN Jan 2004 - Jul 2005

• Delivered comprehensive instruction in English, business communication, and medical administrative procedures, achieving above-average student retention rates.

• Contributed as a guest lecturer on career development topics, including resume composition and interview strategies, recognized as 'Instructor of the Quarter' for outstanding performance. Education

University of Southern Mississippi

BA, English (concentration in education) Hattiesburg, MS May 1996 to December 1998 Skills

Exceptional Writing and Editing Skills, Conflict Management and Resolution, Understanding of Diverse Communities, Technology and Social Media Utilization, Staff Development and Employee Training, Accurate, Observant, and Meticulous Record-Keeping, Dedicated Team Player and Community Builder, Confident and Professional Public Speaker, Customer Service (30+ Years), Cash Handling (30+ Years), Administrative Support - Answering Phones, Data Entry, Documentation, Mental Health and Autism Experience, Case Management, Microsoft Office, Management, Problem-Solving, Core a and Core B Training (4 Years), Medication Administration (4 Years)

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