Customer Service National Park
Resume:
leslie faulkner
Hot Springs National Park, AR ***01
***********@*****.***
Willing to relocate to: Hot Springs, AR - Little Rock, AR Authorized to work in the US for any employer
Work Experience
Patient Access Representative/ outpatient registers Coniferhealth-Hot Springs, AR
June 2022 to Present
review patient acct for their procedures, and upcoming procedures, provide good customer service, and provide them with the correct documents to send to the department they are headed Medical Support Assistant
Chi St. Vincent Hospital-Hot Springs, AR
June 2020 to Present
Greeting visitors, employers. Screening, take temperature, directed the correct information to who need it, organized a safe clean environment
Customer Service Representative/ call center
Quapaw House Inc-Hot Springs, AR
February 2020 to March 2020
Patient called to seek help from drug abuse or mental health, we provide a screening though the phone,and scheduling patient provide insurance or if no insurance we have grant and funding in their catchment area that can fund the patient to qualify for the program and if out program cant help then we help them by getting them to the right place that can help them. We always find a way to help. Data Entry
Xerox-Hot Springs National Park, AR
October 2018 to February 2020
Key in the correct information that giving, also
have your data work done in a timely manner. I work with personal secure information that the client I trust us with and the work must me done a consistent manner. Customer Service Rep
Startek Project Call Center-Hot Springs, AR
February 2018 to October 2018
Provide the customer with correct information about our device and the company how infinity works, help the customer pay their bills and operate their device. With the best customer service Assistant Manager
Sonic Drive-in-Hot Springs, AR
January 2016 to February 2018
Lead a group of employees to better serve the customer in a positive., warm welcome way, hot and ready great food, and served our customer the best experience they have at the sonic company also handle money and keep the work environment clean and we'll organized CHI St Vincent Environmental services
Crothall Healthcare-Hot Springs, AR
October 2016 to November 2016
Provide patient with a clean environment, provide with great customer service, be positive at all time, clean effective areas,
Phlebotomist
NPCC
August 2015 to November 2015
Draw blood, properly put specimen in correct collection tubes, know what color the collection tube, properly identified the patient.
Housekeeper
Mid American Science Museum
April 2015 to November 2015
Greetings the customer, keeping our customer in a well clean environment that they will love. Education
Health information technology (Associate)
National Park Community College-Hot Springs, AR
August 2018 to May 2021
Phlebotomy
National Park College
Healthcare (Allied Health Technical Certificate)
National Park College
Basic, math, English, reading, science, social studies. (GED) National Park College
Skills
• CPT Coding
• Organizational skills
• Office experience (1 year)
• Administrative experience (1 year)
• customer service, team player, team leader,computer skills open office, basic computer skills such as, excel, micosoft, ascess data, know clinical preceding, communication skills, basic math skills, and more like chemistry, algebra, a people person. (10+ years)
• Microsoft Word (10+ years)
• Insurance Verification (2 years)
• CPT coding
• Computer skills systems/ epic, star. (1 year)
• Food Service (10+ years)
• Customer Service (10+ years)
• Inside sales
• Medical Scheduling (1 year)
• Clerical Experience
• Laboratory Experience
• Data Analysis Skills (2 years)
• Documentation review (2 years)
• Receptionist (1 year)
• Screening/ scheduling and build medical chart (Less than 1 year)
• Venipuncture
• Data Entry (1 year)
• Teaching
• Environmental Services (1 year)
• Patient Care (1 year)
• Vital Signs
• Medical Records
• Medical coding
• Microsoft Office (10+ years)
• Microsoft Excel (10+ years)
• Fast Food (10+ years)
• Medical Terminology (1 year)
• Read 50 wph (10+ years)
• ICD-10
• English
• Phlebotomy
• Communication skills
• Experience Administering Injections
• Hospital Experience (1 year)
• Medical billing
Awards
State of Arkansas Office of the Governer "Bronze" Career Readiness Certificate
December 2015
Successfully completed skills level three of the WorkKeys, Assessment System in the area of Applied Mathematics, Locating Information, and Reading For Information. Deans award
May 2014
Outstanding achievements in my work.
Certifications and Licenses
Techical Certificate in Allied Health
May 2016 to Present
Required all the fields as a medical assistant in healthcare and clinics Additional Information
I'm a very outgoing person with a big heart I believe in helping people with all my heart,never giving up no matter how hard the work is, and I can quickly learn any tasks.
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