Executive Assistant Medical Billing

Frances Simone Williams

Atlanta, Georgia ***** *************@*******.*** 470-***-****

PROFESSIONAL SUMMARY

Dedicated and results-driven Executive Assistant and Behavioral Health Coordinator with extensive experience in the behavioral healthcare sector. Adept at managing complex administrative tasks, client support, and intake coordination while ensuring seamless operations. Skilled in medical billing, Epic training, and regulatory compliance, with a strong commitment to optimizing patient outcomes and organizational efficiency. Proven ability to multitask in high-pressure environments while maintaining attention to detail and quality service.

EDUCATION

South University Atlanta, GA

Psychology, Bachelor of Arts June 2016

PROFESSIONAL EXPERIENCE

A Healing Paradigm, LLC Atlanta, GA (Remote)

Office Coordinator January 2024 – Present

Manage a multi-line phone system, client relations, scheduling, and records requests.

Act as primary liaison for clients, vendors, and referral sources.

Oversee office operations, including form creation, media development, and organizational support.

Handle billing, provider credentialing, insurance verification, and payment posting.

Ensure compliance by maintaining staff certifications, licensure, and insurance.

Supervise interns and support staff while overseeing front office operations.

Rising Hope Clinical Assistance, LLC Atlanta, GA (Hybrid)

Executive Administrator/Intake Coordinator June 2016- January 2024

Manage complex scheduling and logistics for company executives and staff, ensuring seamless daily operations.

Coordinate travel arrangements and prepare comprehensive meeting materials to support executive decision-making.

Handle high-volume phone calls and prioritize emails, ensuring timely communication of critical information.

Maintain detailed records and oversee HR processes, including hiring, supervision, and performance evaluations.

Develop and enforce company policies and procedures to ensure compliance with industry standards.

Conduct client interviews and complete all intake and admissions documentation with precision and efficiency.

A New Way of Life Columbus, OH (Remote)

Quality Mental Health Specialist June 2022 – December 2023

Collected, analyzed, and interpreted patient information to support accurate assessments and diagnoses.

Developed and implemented individualized treatment plans addressing a range of mental health concerns.

Monitored patient progress, collaborating with multidisciplinary teams to refine treatment strategies as needed.

Facilitated both group and individual counseling sessions, ensuring comprehensive documentation of patient progress.

Communicated with external stakeholders, including parole officers and social workers, and conducted meetings with families and caregivers to support patient care.

FFAM Piedmont Healthcare Atlanta, GA (Hybrid)

MVA Claims Specialist October 2019 – January 2022

Conducted thorough investigations of motor vehicle accident claims to determine liability and verify patient insurance coverage.

Managed claims settlement processes using advanced payment technology and filed medical liens as needed.

Oversaw all motor vehicle accident claims for Piedmont Healthcare, including Third-Party Liability adjudication.

Ensured compliance with departmental quality and customer service standards while meeting productivity and performance targets.

Genesis Alliance for Mental Health Stone Mountain, GA

Medical Billing Specialist November 2017 – September 2019

Processed Commercial and Medicaid claims both electronically and via paper, maintaining a goal of zero errors.

Verified claim accuracy and resolved denials, exceptions, exclusions, and rejections to ensure timely reimbursement.

Analyzed insurance explanations of benefits and utilized A/R reports to follow up on unpaid claims exceeding 30 days.

Credentialed Epic Trainer/ Operations Implementation Specialist

(Independent Contractor) Various Locations

Credentialed Epic Trainer/ Operations Implementation Specialist April 2012 – June 2016

Trained a diverse group of End Users on Epic's Resolute program, ensuring proficiency in departmental workflows and procedures.

Developed instructional materials to enhance understanding of Epic software functionality.

Provided on-site support to multiple clinics during system go-live, troubleshooting issues and escalating concerns for swift resolution.

Assisted the Operational Implementation team by documenting workflows and recommending best practices to address system gaps.

Managed and maintained 20 classrooms across six venues, ensuring seamless training operations.

Professional Knowledge

Client Relationship Management • Scheduling & Time Management • Meeting Coordination • Policy & Procedure Writing • Compliance & Regulatory • Medical Billing & Claims Adjudication • Epic Software Training & Support • Team Leadership & Performance Reviews

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