Medical Records Technical Support

Professional Summary

Dedicated healthcare and logistics professional with extensive experience in medical assisting, technical support, and operations, seeking to fully transition into an IT role. Demonstrates a strong foundation in technical troubleshooting, software management, and network security oversight developed through hands-on experience in diverse environments. Known for exceptional organizational and analytical skills, with a proven ability to manage sensitive data, streamline workflows, and deliver precise support under pressure. Driven to leverage healthcare and technical expertise in a dynamic IT environment, with a goal of contributing to system optimization, data security, and user support initiatives.

Skills Summary

Systems & Applications: Windows 10 & 11, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, and Network Interface

Software: Microsoft 365, Azure, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

Technical Support

Trouble Shooting

Patient Intake

Cloud Applications

Medical Administration

Laboratory Preparation

Active Directory

Daily Documentation

Network Configuration

Instruction

Office 365

Network Security

Medical Records

Sterilization

Laboratory Testing

Operational Safety

Education & Certifications

Information Technology Security Administrator MyComputerCareer 11/2024

Associate Degree Hospitality Management Coahoma Community College 5/2007

Employment Experience

Endoscopy Technician / Medical Assistant / Medical Records Clerk 10/2019 to Present

Delta Gastroenterology and Endoscopy Center - Southaven, MS

Assist the physician during endoscopy and colonoscopy procedures

Prepare and sterilize endoscopic scopes, adhering to strict infection control protocols

Guide patients through pre- and post-procedure instructions, ensuring understanding and compliance

Document procedure details and biopsy samples accurately for patient records and pathology lab submission

Monitor patients' vitals and comfort levels throughout procedures, ensuring a smooth experience.

Pharmacology Shipping Clerk 12/2017 to 6/2018

Dohmen Life Science Center - Memphis, TN

Coordinated order fulfillment in a high-paced dispatch department, adhering to shipping schedules

Packaged and prepared orders with precision to meet departmental timelines

Utilized inventory systems and warehouse technology to track, locate, and gather stock efficiently

Updated stock records and spreadsheets with meticulous attention to detail for inventory accuracy

Collaborated with the shipping team to ensure timely completion and shipment of orders

Optometry Technician / Medical Assistant 10/2017 to 12/2017

Well Child Inc - Memphis, TN

Conducted patient intake, managed phone inquiries, and maintained accurate medical records

Performed diagnostic eye tests, recorded vision measurements, and assessed eye function

Ensured equipment was sanitized and ready for each patient, following safety protocols

Educated patients on eye care routines and post-appointment instructions

Conducted patient triage, effectively assessing and prioritizing care needs

Employment Experience

Optometry Technician / Medical Assistant 8/ 2017 to 12/2017

Well Child Inc - Memphis, TN

Conducted patient intake, managed phone inquiries, and maintained accurate medical records

Performed diagnostic eye tests, recorded vision measurements, and assessed eye function

Ensured equipment was sanitized and ready for each patient, following safety protocols

Educated patients on eye care routines and post-appointment instructions

Performed patient triage, effectively assessing and prioritizing care needs

Medical Assistant / Medical Receptionist 12/2016 to 8/2017

Bonk Internal Medicine - Memphis, TN

Greeted patients, handled scheduling and phone communication, and maintained medical records

Collected and processed specimens, conducted urinalysis, and performed hematology tests

Administered injections, conducted ECGs, and prepped patients for examinations

Maintained exam rooms, assisted with venipuncture, and ensured equipment readiness

Conducted patient triage, gathering medical history and assessing care needs

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