Office Manager Customer Service

Liesel Jubelius

Howell, Michigan ***** +1-810-***-****

******.********@*****.***

PROFESSIONAL

SUMMARY

Experienced with Office administration and Logistics, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. SKILLS • Customer service • Office management

• Organizational skills • Problem solving

• Team leadership

WORK HISTORY OFFICE MANAGER 04/2024 to CURRENT

IFE Americas, Inc

• Office Administration

• Client Services

• Accounts Payable (AP) for IFE Americas

• Accounts Receivable (AR) for IFE Americas

• Manage AR and AP for Company Caillau

• Pay bills online via bank - ACH or Bill pay

• Make deposits daily / weekly

• Manage utilities

• Manage filing system

• Full involvement in supporting Caillau Audit

• Management representative for ISO 9001

• Sending out monthly commission reports to Sales representatives

• Daily invoicing for IFE Americas and Caillau and emailing to customers Assisting with shipments; Fedex; UPS; booking various trucking companies

•

LOGISTICS ANALYST 01/2021 to 04/2022

Purem by Eberspächer North America

• Scheduling and coordinating freight for Novi prototype shop

• Arrange airfreight shipments for plants and the Engineering department Scheduling shipments and obtaining documents to Laredo for the Mexico plant

•

• Assistance with US/Canadian customs clearance codes

• Providing HTS codes to all plants for import / export shipments

• Contacting suppliers for mill certificate / documentations for clearances

• Extracting data from SAP and engineering database for trade compliance L J

for data analysis

• Manage FedEx account payments for all plants

• Code and approve payments of air and road freight shipments LOGISTICS MANAGER : (IMPORTS AND EXPORTS) 07/2014 to 05/2019 Continental SA

Leading / Manage the export administration department - Sub Saharan Africa

•

Manage and assign the workload with the customer / country portfolio per team

•

Ensure interface with Sales and other operations functions (market demand; logistics; sales)

•

• Manage and ensure orders are entered into SAP in a timely manner

• Ensure shortages are escalated to market demand planners

• Identify risk and resolution for admin/shipping constraints

• Control stock holding levels and meet customer demand

• Ensure controls are in place to minimize penalty costs & demurrage

• Manage the administration of business support points in Export zones

• Project management: set-up of new BSP's

• Establish standard operating procedures per country Setting of operations service parameters and regular review with freight forwarders, transport providers; inspection companies; plants and insurance companies

•

• Monitor KPI's and MDT targets for export admin

Create and update country import date sheets with changes in country legislation

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• Define and review logistics routing to various countries

• Manage Imports containers arriving into South Africa (worldwide)

• Set-up new agents to provide service from SA ports to JHB w/house

• Manage inventory control and supply to all Conti branch hubs

• Arrange transport / rail and truck and negotiate contracts

• Manage shipping / transport costs

• Optimize supply chain for South Africa

ADMIN / OPERATIONS MANAGER 09/2011 to 06/2014

Goodpack South Africa (Pty) Ltd

• Monitoring all finance / costing / budget figures in SAP on a monthly basis

• Monthly invoicing and internal billing

Obtaining / negotiating ocean freight rates with forwarding agents / shipping lines monthly

•

• Budget preparation

• Manage expenditure and monitor monthly office costs

• Financial reports to head office weekly / monthly

• Ensure daily operational requirements are met for all SA customers

• Weekly export / import planning from Asia / Europe / West Africa

• Loading of customer orders weekly for all SA customers Manage the movement of bins / planning of deliveries from warehouse to all customers

•

• Oversee admin management, payments, systems and controls

• Petty cash

• VAT returns

• Update monthly fuel / shipping pricing in SAP

EXPORT LOGISTICS MANAGER 01/2001 to 08/2011

Eberspächer SA (Pty) Ltd

Monitor orders are loaded weekly to ensure releases are sent to suppliers on time

•

Monitor step charts for increases / decreases and inform relevant departments/suppliers accordingly

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• Schedule and plan weekly production based on customer demand

• Monitor production lines to meet sales budgets on a weekly / daily basis Assist Planning department on all new projects re lead-time, shipment terms and costing

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Participate in new product introductions and maintain knowledge of product changes

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• Compile Logistic value stream map for new customers Oversee import and export routes for material and complete products to customers

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• Ensure that containers are booked and delivered on time Ensure freight forwarders update and send necessary shipping documents to customers - (Bill of Lading; Euro 1; Customs docs, POD daily.)

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• Ensure shipping schedules are updated daily and forwarded to customers Negotiate pricing contracts with various forwarding agents every 6 - 12 months

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• Updating quarterly pricing and recon's for all customers

• Check/verify invoice prices to customers

Managing the Dispatch team and ensuring sea / airfreight shipments are labeled; packed and shipped on time

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• Implement lean manufacturing principles in the department

• Implement and maintain FIFO in the shipping department Responsible for HR related issues in the department - disciplinary hearings; warnings

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• Sales vs budget report

• Weekly target vs

• Actual builds

• Compile Monthly forecast for customers

• Weekly short builds

• Monthly sea / airfreight report for all customers SALES COORDINATOR 01/2000 to 01/2001

Eberspächer SA (Pty) Ltd

• Receiving and updating sales orders daily

• Verify all releases and communicating changes to relevant departments

• Compile production build plan weekly for 15 production lines

• Updating quarterly pricing on the system

• Responding to customer queries

• Preparing graphs on sales versus budget

• Arranging sea / airfreight shipments daily

• Obtaining quotations for sample shipments

PERSONAL ASSISTANT TO MD 01/1997 to 01/2000

Eberspächer SA (Pty) Ltd

• Typing of all documents

• Flight arrangements for all departments

• Organizing functions

• Screening of all telephone calls

• Organizing diary and appointments

• Petty cash

EDUCATION GED

Hoërskool De Vos Malan, King William's Town

Grade 12 & N4 Business English, Business Afrikaans, Computer Practice, Office Practice, Information Processing, Dictaphone Typing, Accounting, Computer Literacy

King William's Town Technical College, King William's Town FIRST NAMES Liesel

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