Store Manager
Resume:
RETAIL STORE MANAGER
GAYLE-ANN CARMEN
FERNANDES
LANGUAGE
BA Arts
Diploma in Airlines and Cargo
University of Mumbai, India
Air Wings Institute Mumbai, India
2002
2002
EDUCATION
SKILLS
Time Management
Complex Problem Solving
Active Learning
Training
Operations Analysis
Project Management
Effective Communication
Team development
Decision Making
English
Hindi
Accomplished and energetic Fashion Industry Retail Professional with a solid history of achievement in a multi-cultural, constantly changing work environment.
About Me
WORK EXPERIENCE
2004 - Present
Store Manager
Forever 21
Achieve excellent standards of customer service in the store by directing and coaching the sales team, and leading by example on the shop floor.
Analyze sales data to maximize sales on day-to-day basis. Resolve customer complaints effectively, by either dealing with them personally or getting support of store retail manager, if decision-making is out of my level of authority.
Ensure that the standards of grooming, presentation and professional conduct are set and maintained.
Motivate team members to achieve shared goals and acknowledge team and individual successes.
Ensure all new employees are inducted into the store team. Ensure all store staff are trained on all aspects of the store in liaison with the brand and training department.
Monitor the stock in the store and co-ordinate with the brand team for any depleting stocks, missed opportunity, stock loss to take corrective action.
Ensure the store is merchandised commercially and visually as per the guidelines provided by the brand.
Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas.
Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc. MANAMA, BAHRAIN
*****.*******@*****.***
On Request
REFERENCES
Assistant Store Manager, Bahrain
2007 - 2008
Store Manager, Bahrain
2008 - Present
CAREER GROWTH
Store Supervisor, Bahrain
2007
Senior Sales Assistant, UAE
2005
Sales Assistant, UAE
2004
ACHIEVEMENTS
Customer Service Coach at Forever 21, Dubai City Center. Nominated twice for “Strive for Excellence” a rewarding program for all the staff at Forever21, Al-Sharaf Group for doing excellent customer service.
Attended several In-House Trainings and Professional Training Institutes, Training Programs in Forever 21, Al-Sharaf Group, on various retails topics like Customer Service, Product and Brand Training, Merchandising, Back office and Commercial Reports, Time Management and Retail Management Program.
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