Administrative Assistant Customer Service

KATHRYN FREYMAN

352-***-**** **************@*****.*** Ocala, FL

Customer Service Administrative Assistant

Dedicated professional with a strong front office coordination, patient support, and healthcare operations background. Manage sensitive medical information, facilitating the compliant flow of biological materials, and ensuring exceptional service delivery. US Veteran known for strong computer proficiency, compassionate care, and a commitment to improving community health outcomes. Skilled leader in supporting clinical excellence, enhancing patient experiences, and highlighting the importance of medical education and research.

Core Competencies

Healthcare Administration Logistics Technician Computer Proficiency

Customer & Patient Services Scheduling & Calendar Management Inventory Management

Data Entry/Recordkeeping Logistics & Customer Software Routine Clinical Support

Professional Profile

ADMINISTRATIVE ASSISTANT On Top of the World Communities Ocala, FL 02/2018-06/2025

Provided comprehensive administrative support for a large community operations team. Managed calendars, coordinated meetings, and streamlined communication to enhance organizational efficiency.

Processed and maintained accurate records, reports, and documentation, ensured compliance with company policies, and improved data accessibility for management and staff.

Point of contact for residents and vendors, delivered exceptional customer service, and resolved inquiries promptly to support community satisfaction and engagement.

Implemented process improvements that reduced administrative bottlenecks and increased workflow productivity, contributing to smoother daily operations and team collaboration.

PURCHASING AGENT VA Hospital Gainesville, FL 02/2016-01/2018

Procured medical and office supplies in compliance with federal acquisition regulations. Ensured timely delivery and cost-effective purchasing to support uninterrupted patient care services.

Maintained accurate inventory and purchase records using VA procurement systems, improved tracking efficiency, and reduced order discrepancies.

Collaborated with vendors and internal departments to resolve order issues, streamline purchasing workflows, enhance communication, and reduce delays in critical supply fulfillment.

MEDICAL SUPPLY TECHNICIAN VA Hospital Gainesville, FL 06/2015-02/2016

Handled sterilization, preparation, and distribution of medical instruments and supplies, ensuring compliance with infection control standards and supporting safe patient care.

Maintained accurate inventory levels, performed routine audits, reduced supply shortages, and improved readiness across multiple clinical departments.

Collaborated with nursing and surgical staff to fulfill urgent supply requests, which led to timely procedures and improved operational efficiency in high-pressure environments.

ADMINISTRATIVE ASSISTANT Federal Highway Administration Bismarck, ND 05/2014-05/2015

Supported office operations by managing scheduling, preparing reports, and maintaining accurate records, ensuring seamless communication and compliance with federal documentation standards.

Schedule, coordinate and attend divisional meetings, taking notes and distributing the information following the meeting.

Point of contact for divisional personnel to handle all travel needs: airline tickets, hotel accommodations, travel to and from airport, and any attendance fees. Also assisted with travel vouchers following the travel.

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