Administrative Assistant Data Entry
Resume:
Professional summary
Bilingual Transcriptionist and Liaison with over 13 years of experience in enhancing cross-cultural communication and providing multilingual services in Spanish, Portuguese, and English. Demonstrates expertise in data analysis, stakeholder engagement, and problem-solving, effectively bridging cultural gaps and fostering collaborative environments. Passionate about leveraging linguistic skills to drive impactful initiatives and improve communication efficiency across diverse teams.
Employment history
Liberty Source PBC Bilingual Transcriptionist/Liaison (Polyglot) Hampton, VA Dec 2023 - Apr 2025
Ryson International Bilingual Administrative Assistant / LATAN Liaison Yorktown, VA
May 2018 - Nov 2023
• Facilitated communication between diverse teams and stakeholders across Latin America by providing translation and interpretation services in Spanish, English, and Portuguese.
• Coordinated with production, engineering, and logistics teams to ensure accurate export documentation and seamless communication with customs and brokers.
• Assisted multiple departments, including sales, accounting, and purchasing, by managing data entry, IT support, and administrative tasks to streamline operations. Elena Diaz Dos
Santos
Bilingual Transcriptionist/Liaison (Polyglot)
117 Sesco Drive, Hampton, United States,
23664
**************@*****.***
Facilitated precise bilingual transcriptions, boosting client satisfaction and repeat business. Enhanced team efficiency by delivering accurate work under tight deadlines. Bridged communication gaps with multilingual skills, improving collaboration and understanding.
Resolved linguistic challenges, fostering seamless interactions and service improvements. Streamlined operations through workshops, strengthening interdepartmental relationships. Maintained rigorous quality checks on transcriptions, ensuring clarity and precision that minimized errors and elevated service standards.
Implemented a quality assurance framework for transcriptions, resulting in noticeable results in accuracy and client trust.
Wyndham Kingsgate Resort Custodian Supervisor- Bilingual Interpreter Williamsburg, VA
May 2012 - Oct 2017
• Managed customer relations by addressing inquiries and complaints, processing invoices, and collecting payments to maintain high service standards.
• Streamlined export documentation processes, reducing delays and ensuring compliance, which strengthened relationships with customs and brokers.
• Analyzed departmental workflows to identify inefficiencies, implementing solutions that led to noticeable improvements in operational speed.
• Maintained accurate records of customer interactions and transactions, ensuring timely follow- ups and contributing to enhanced customer satisfaction.
• Fostered strong relationships across teams, enhancing communication and collaboration for successful project execution and improved stakeholder engagement.
• Led custodian team, enhancing cleanliness and boosting performance through effective communication.
• Optimized schedules and inventory, improving operations and reducing supply costs.
• Implemented quality control, achieving substantial improvements in guest satisfaction scores.
• Conducted audits to identify improvements, leading to significant operational gains.
• Developed bilingual protocols, strengthening team collaboration and performance.
• Supervised housekeeping operations, achieving high cleanliness standards and enhancing overall guest satisfaction.
Liberty Source PBC Bilingual Data Analyst Hampton Dec 2023 - Apr 2025
Education
High School Diploma, General Education Instituto Número 7 Gijón Gijón, Asturias, Spain
Jul 2003
Courses
Strategies for the Modern Public Relations Professional Skillsoft Jan 2024 - Mar 2024
Business Analysis Professional Effectiveness Competencies Skillsoft Mar 2024
Collaborated with teams to streamline data processes, achieving measurable results Supported bilingual communication, fostering a collaborative work environment Developed and implemented a bilingual dashboard, improving accessibility of data insights for non-English speaking stakeholders and fostering inclusivity. The Fundamentals of ChatGPT: AI Language Model Alison Dec 2023 - Mar 2024
Business Administrative Support Alison
Aug 2023 - Jan 2024
Skills
Portuguese (Expert) Spanish (Expert)
English (Experienced) Translation (Expert)
Interpretation (Expert) Data Analysis (Beginner)
Administrative (Experienced) Customer Service (Expert) Data Entry (Experienced) Team Management (Expert)
ChatGPT (Skillful) Problem Solving (Experienced)
Research Skills (Skillful) Process Improvement (Experienced) Project Management (Experienced) Cross-Cultural Training (Expert) Data Visualization (Beginner) Stakeholder Engagement (Beginner) Leadership/Management (Experienced) Carbyne (Expert) Languages
English (Experienced) Spanish (Expert)
Portuguese (Expert)
Hobbies
Enjoy family time with the children outdoors, Discover new coffee shops, Proud mother of amazing sons, Autism advocate
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