Customer Service Life Insurance
Resume:
CYNTHIA
BERTOLOTTI
Cape Coral, FL 33990
cynthia.bertolotti13
@gmail.com
OBJECTIVE
Motivated professional with 7+ years of management experience in fast-paced customer service environments. Seeking an opportunity in office administration or business operations where I can apply my strengths in organization, team leadership, scheduling, and customer service.
EDUCATION
Bachelor of Applied Science in Business and Supervision Management Florida Southwestern State College
JUNE 2018 – EXPECTED SPRING 2026
Dean’s List Relevant Coursework: Business Management, Accounting, Leadership, Human Resources, Marketing
EXPERIENCE
Life Insurance Agent Self-Employed
MARCH 2024 – CURRENT
Provided life insurance education and policy guidance to clients based on individual needs.
Conducted needs assessments and explained available term and whole life insurance options.
Managed client communications, application processing, and policy follow-ups.
Ensured compliance with Florida insurance regulations and continuing education standards.
Bar Manager Miscue Lounge
JUNE 2017 – NOVEMBER 2024
Oversaw daily bar operations, managing inventory, staff scheduling, and customer service to maintain a high-quality experience.
Improved operational efficiency by streamlining workflows, resulting in an increase in customer satisfaction.
Trained and mentored a team of bartenders, ensuring adherence to company standards and regulations.
Managed cash handling, sales reconciliation, and accurate record-keeping.
Lead Bartender Red Lobster
MAY 2016 – DECEMBER 2017
Supervised bar operations, ensuring efficient workflow and exceptional customer service.
Trained new bartenders on drink preparation, customer interaction, and company policies.
Managed inventory levels, reducing waste and ensuring consistent product availability.
Delivered an excellent guest experience, contributing to a 10% increase in repeat customers.
SKILLS
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic QuickBooks knowledge
Staff Training and Leadership
Inventory Management & Cash Reconciliation
Accurate Data Entry & Financial Recordkeeping
Organizational & Time Management Skills
Customer Service Excellence
Problem Resolution & Conflict Management
CERTIFICATIONS & LICENSES
Florida Commissioned Notary Public: (Active)
Licensed Life Insurance Agent: (Active)
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