It Support High School

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SANDEEP KUMAR SINGH

E-Mail: **********@*****.***; Contact No.: +91-801**-***** / 629**-*****

CAREER OBJECTIVE

To obtain a position in a company which enables me to grow professionally, personally and where I can apply my educational knowledge, experience, interpersonal and analytical skills to its best purpose. PROFESSIONAL PREFACE

A dynamic individual with over 5 years of experience in IT Support and Operations.

Possess highly motivated and positive attitude towards life.

Good IT knowledge.

Strong communication, interpersonal, problem-solving, ability to work under pressure and relationship building skills. ACADEMIC QUALIFICATION

Course Institute Board / University Year

GNIIT NIIT NIIT 2012

B.COM Shyama Prasad College Calcutta University 2012 HIGHER SECONDARY Khalsa High School

West Bengal Council of Higher Secondary Education 2009 MATRICULATION Khalsa High School

West Bengal Board of Secondary Education 2007

ACHIEVEMENTS AND AWARDS

Bagged Certification of Appreciation in recognition of meritorious and quality services from TCS.

Received appreciation letters from Manager and Team Leader in relation to performance and for learning and managing the process independently.

Have won Start Performer, Pat on Back and Extra Mile award at TCS for outstanding contribution, successful completion of projects and for meeting the client deadlines.

EMPLOYMENT SCAN

TATA CONSULTANCY SERVICES (TCS): IT Support Engineer since 1st January 2015 till date. Company Profile:

TCS is an Indian multinational information technology (IT) services and consulting company headquartered in Mumbai, Maharashtra, India. It is a subsidiary of the Tata Group and operates in 149 locations across 46 countries. Job Responsibilities:

Project: CITI Bank – 17th November 2018 till date

Independently and successfully managing support applications of CITI Bank Clients on Global Basis.

Resolving Issue on Tickets like Incident Request or Change.

Monitoring issues through e-mails and other applications.

COB Testing on weekly basis to ensure smooth running of applications.

Involvement in MIM regarding applications managed by other layers.

Aeging analysis related to tickets raised and time involved to close the tickets.

Preparing and submitting aeging reports to respective teams to ensure timely resolution of tickets.

Continuous involvement with senior layers teams to ensure issues related to applications are closed in a timely manner. 2

Project: Australian Light & Gas (AGL) - 1st Jan 2015 to 16th November 2018

Managing SAP Tools and applications to generate bills for AGL Clients

Managing customer data which includes adding new customer or removing an old customer

Reviewing bills and payments which includes reviewing no. of units consumed and bill charged

Reviewing Australian legal guidelines to ensure bills are generated on a timely basis to ensure zero impact on Company’s profitability

Reviewing Australian legal guidelines on rebates and ensuring correct rebates are provided to respective customers

Supporting SAP Applications which are not replicated at user ends

Attracting new customers with offers, benefits and rebates to increase Company’s market share

Preparing and submitting aeging analysis related to customers grievances to stakeholders on a quarterly basis

Working on tools and applications such as CRM, IDOT, CITRIX, Smart Meters etc. TECHNICAL SKILLS

Tools : MS Office Suite (Word, Excel, PowerPoint, Lotus Notes & MS Outlook), CITRIX, IDOT, Life Cycle Release, Work Load Center, Aperture, etc.

Applications : SAP Business Object, SQL, Service Now 2.0, Big Data, LMS, RLM, SSO, CRM, etc. I hereby declare that all the above information provided by me is true to the best of my knowledge and belief. PERSONAL DETAILS

Date of Birth: 18th May, 1990

Languages Known: English, Hindi and Bengali

Interests/Hobbies: Listening music, cooking and playing outdoor games D Date:

Place: Kolkata (Sandeep Kumar Singh)

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