Customer Service Representative
Resume:
DENISE
JONES
*************@*****.***
Brooklyn, NY 11213
People orientated, dependable, and professional with five years of experience in patients service. Enthusiastic and charismatic individual with more than ten years of experience providing advocacy and customer service to people with diverse background. Committed to helping my community and others in need, looking for a position where I can grow professionally and help the organization cause. PROFESSIONAL SUMMARY
The Alliance For Positive Change - Patient Advocate 64 West 34th Street, NY, NY 10001 • 01/2019 - Current King Teleservices - Customer Service Representative 140 58th Street, Brooklyn, NY 11220 • 09/2017 - 12/2017 Macys Department Store - Sales Associate
151 34th Street Herald Square, NY, NY 10001 • 11/2015 - 09/2016 WORK HISTORY
Entered details into computer systems and managed database of information.
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Facilitated communication between patients, families and healthcare providers to support comprehension.
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Educated patients and families on healthcare options and financial support resources.
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Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
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Advocated for patient rights and access to support resources in healthcare settings.
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Responded to patient concerns and questions with compassionate and knowledgeable service.
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Worked effectively with staff from all departments to coordinate resolutions.
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Maintained patient records and updated electronic health systems to safeguard data.
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• Developed patient-centered care plans to meet individual needs. Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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• Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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SKILLS
Verbal and Written
Communication
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• Conflict Mediation
• Resource Utilization
• Proactive Problem Solving
• Data Collection
• Customer Service
• Intake Specialist
• Group Theraphy
• Retail sales
• Addiction Counselor
• Computer Savvy
• MS Word
The Alliance For Positive Change
64 West 34th Street, NY NY 10001
Master of Science
Murry Bergtraum High School For
Business Careers
New York, NY • 06/2018
GED
The Alliance For Positive Change
64 West 34th Street NY NY 10001 •
09/2017
The Alliance's Peer Recovery
Education Program
EDUCATION
Awarded [Award Name]Certified
Peer Recovery Advocate
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• Mandated Reporter Training
• Ethical Consideration
• HIV Training
• HEP C Testing
Borough of Manhattan Community
College of The City University of
New York
06/2014
Associate of Arts: Human
Services/Business
Jenny Craig Weight Loss Center - Receptionist/Consultant 476 3rd Avenue, NY NY 10016 • 07/2001 - 10/2009
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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Helped customers locate products and checked store system for merchandise at other sites.
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• Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance.
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Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
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Managed returns, exchanges and refunds in accordance with store policy.
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Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
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Solved customer challenges by offering relevant products and services.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Confirmed appointments, communicated with clients, and updated client records.
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Kept reception area clean and neat to give visitors positive first impression.
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Answered phone promptly and directed incoming calls to correct offices.
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• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines. Handled cash transactions and maintained sales and payments records accurately.
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Maintained confidentiality of information regarding clients and company.
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